Guest Services Assistant

To serve as the first face and voice of the Metal Museum, ensuring high-quality customer service for all constituents including visitors, tour groups, class and event participants, clients, members, donors, and volunteers. Energy, enthusiasm, and an interactive demeanor are all required for this position.

Essential Functions and Responsibilities

  • Staff the Library Desk or Front Desk as needed, greeting and checking in each Museum guest, member, vendor, and visitor and manage traffic flow for these visitors, and answering any questions they may have
  • Answer primary Museum telephone line, transferring callers to appropriate departments • Maintain proper guest services and cash handling procedures
  • Maintain up-to-date knowledge of the Museum’s history, exhibitions, and programs to provide visitors additional information as requested
  • Recognize and resolve conflicts in a patient and professional manner
  • Respond to and resolve guest complaints and concerns with patience and professionalism, calling upon a supervisor for assistance when needed Administrative
  • Maintain cleanliness of the Museum
  • Other duties as assigned

To Apply:

Applicants will need to email a cover letter, resume, and two job references to

To apply for this job email your details to

  • Part Time
  • Memphis

Metal Museum

Part Time


To apply for this job email your details to