Rentals and Guest Services Coordinator

Rentals

  • Promote and schedule all Metal Museum facilities rentals
  • Answer phone calls, emails, and conduct site visits with prospective rentals clients, communicating Museum guidelines for utilizing event space and advising on services available from independent contractors necessary for events
  • Prepare event checklists to coordinate supportive services required by clients before and after events
  • Maintain accurate, organized, and confidential records of contracts, payments, and client information
  • Assure the safety of visitors, staff, works of art, and facilities by following and enforcing all operational policies and procedures in the planning and execution of events
  • Serve as Museum’s primary representative for events and assign other staff to be present during events
  • Serve as Museum liaison to rental partner, Mahaffey Event & Tent Rentals, and as primary point of contact for Museum preferred and prospective vendors
  • Administer contracts with contractual service providers and, as necessary, represent the Museum in resolving problems encountered by clients
  • Develop strategies to increase event volume, as well as event revenue, by participating in budget forecasting and marketing

Guest Services

  • Work at the Library Desk, greeting visitors and answering questions
  • Answer primary Museum telephone line as needed, transferring callers to appropriate departments
  • Maintain up-to-date knowledge of the Museum’s history, exhibitions, and programs
  • Respond to and resolve guest complaints and concerns with patience and professionalism, calling upon a supervisor for assistance when needed
  • Maintain a clean and organized work environment that is shared with other employees and is visible to the public
  • Perform other duties as assigned, which include but are not limited to working at the front desk and museum store, cleaning, and attending special events
To Apply:
Applicants will need to email a cover letter, resume, and two job references to quamesha@metalmuseum.org.

To apply for this job email your details to quamesha@metalmuseum.org

  • Full Time
  • Memphis
  • $36,000 - $42,000 USD / Year
  • Salary: $36,000 - $42,000

Metal Museum

Full Time

Memphis

  • Salary: $36,000 - $42,000
  • To apply for this job email your details to quamesha@metalmuseum.org