This is a position to provide services to refugees and immigrants by helping them access government and community resources and preparing them for early employment. This position works closely with other program staff to provide comprehensive services in partnership with members of the local community and area churches with the goal of encouraging self-sufficiency among those served. This position will be responsible for case management and reporting, early employment development and assistance, and other related requirements.
• Provide direct client care and case management to refugee and immigrant caseload
• Enroll clients into relevant programs including completing assessments and developing service plans to track progress of goal achievement
• Assist clients in accessing community resources
• Provide orientation on various life skills topics (budgeting, paying rent/utilities, riding the bus, scheduling medical appointments, etc.)
• Encourage participants to work towards self-sufficiency and early employment (if applicable)
• Work to ensure client enrollment to public benefits (as applicable), enrollment in ESL classes, and encourage clients to engage in further integration programs and legal services.
• Assist clients with appointments, financial literacy, and goal-oriented individualize service plans
• Perform home visits and evaluations to identify and address barriers to successful resettlement and integration during service period
• Operate as a cultural broker between volunteers, church groups, service providers and refugees.
• Maintain regular communication with clients through phone calls, emails, and office visits.
• Complete reports, service plans, monthly reports, network calls and other tasks related to programs connected to TOR and ORR
• Maintain and complete detailed and accurate records of client files, case notes, and reporting records and submit monthly program reports.
• Participate in staff meetings, ongoing training, and other staff development opportunities
• Actively work toward the mission of World Relief to empower the local church through engagement of local churches and volunteers
Knowledge, Skills & Abilities:
• Demonstrated understanding of case management processes; extremely detail-orientated; excellent time management skills
• Proficiency in Spanish, Swahili, Dari, Kinyarwanda highly desired.
• Strong verbal and written communication skills
• Previous professional experience in social services sector strongly preferred
• Previous case management experience preferred
• Skill and sensitivity working with people from various backgrounds and beliefs
• Ability to work with minimum supervision and resolve problems/issues promptly and effectively
• Ability to work well on a team in a synergistic work environment, a flexible and motivated team player
• Ability to prioritize, multi-task and organize in a fast paced and fluid environment
• Undergraduate degree preferred
Mature and personal Christian faith
Desire to serve and empower the Church to impact vulnerable communities
Committed to the mission, vision, and values of World Relief
Ability to work evenings and weekends as client’s needs change
Valid driver’s license and reliable access to an insured vehicle required
Must be able to pass a background check and MVR check
Experience in computer skills (Email, Word, Excel, Microsoft 365, Teams, and Zoom)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations
· The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.
· Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.
· The employee frequently is required to sit, reach with hands and arms, talk and hear.
· General office setting.
· Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in zoom meetings may be required.
· Physical, emotional and intellectual demands
· Equipment used: Employee computer (desktop or laptop), printer, and copier.
· All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.
Legal Background in the United States World Relief is both an equal opportunity employer and a faith-based religious organization. This means that we conduct hiring without regard to race, color, ancestry, national origin, citizenship, age, sex, marital status, parental status, membership in any labor organization, political ideology, or disability of an otherwise qualified individual. The status of World Relief as an equal opportunity employer does not prevent the organization from hiring staff based on their religious beliefs, so that all staff share the same religious commitment.
Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.