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World Relief Memphis: Connect Language Center Director

The Connect Language Center (CLC) Director is responsible for delivering on the mission of World Relief Memphis’ Connect Language Center to “build belonging by creating community spaces in quality ESL programming, teacher training, and cross-cultural education opportunities.” The CLC Director oversees all center operations, and maintains administrative efficiency. This includes managing student enrollment processes and overseeing successful delivery of ESL cycle operations and TEFL program administrative functions.

ESSENTIAL FUNCTIONS:

Overseeing delivery of the mission and vision of Connect Language Center
Center operations oversight and admissions quality control
Oversee enrollment processes and development
Ensure ESL and TEFL course cycle enrollment goals and sales of course products
Language center reception and hospitality oversight
Student communication and lines of inquiry (walk-ins, phone, email, etc.)
Appointment scheduling
Management of student CRM
Responsible for sales and business strategy development of the center
Responsible for managing day to day ESL course cycle operations including
Scheduling and academic calendars
Effectively assigning students and instructors to course cycles
Collaborates with education director in addressing student issues and complaints
Ensure cycle-start and end completion
Maintenance of course cycle
Management and training of operations staff
Collaboration with education director in recruitment and hiring of teaching faculty
Responsible for instructor on-boarding
Management of center budgets, reporting, projections and expense tracking
Research and design electronic record keeping procedures to allow data collections and regularly retrieve, analyze, and report data on the student population to stakeholders
Collaborate with other departments to meet shared organizational goals
Manage Space and materials inventory
Collaborate on student retention and recruitment support activities (events and outreach)
Collaborate with education director and mobilization team on marketing of the center in digital and print advertising and strategy and delivery

KNOWLEDGE, SKILLS & ABILITIES:

Demonstrated work in cross-cultural environments; overseas teaching or administrative experience preferred
Demonstrated record of professional development in conferencing and/or publishing in TESOL-related journals preferred
Highly organized and able to create and manage complex operational systems
The ability to initiate and take high ownership of work
Self-motivated and flexible
Can manage competing priorities and delegate tasks
Ability to manage a budget and accurately report expenses
Strong oral and written communication skills
Strong interpersonal and cross-cultural skills
Ability to manage and support numerous staff members
Ability to implement systems and processes across departments
Enjoys learning, teaching, and developing relationships with staff and students
A belief in the mission, vision and values of World Relief

REQUIREMENTS:

Mature and personal Christian faith
Committed to the mission, vision, and values of World Relief
Desire to serve and empower the Church to impact vulnerable communities
A minimum of a Master’s degree in Teaching English as a Second/Foreign Language (TESL/TEFL) or a Master’s degree in a related field with 18 hours of TESL coursework
Three years of experience teaching ESL or EFL courses in an IEP, private language academy, college/university, or equivalent program
Ability to speak and write in Spanish at an advanced level (CEFR B2 or above)

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations
The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds
Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information
The employee frequently is required to sit, reach with hands and arms, talk and hear

WORK ENVIRONMENT:

General office setting.
Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in skype meetings may be required
Year-end archiving activities involve repeated lifting and bending
Physical, emotional and intellectual demands
Equipment used: Employee computer (desktop or laptop), printer, and copier
All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.

Benefits Offered to US Employees working 25 or more hours per week:

World Relief contributes to monthly premiums:

Medical
Vision
Dental
Additional Benefits:

FSA Medical & Dependent Care
Commuter Funding
Supplemental Life Insurance (employee, spouse, and children)
Offer 16 Paid Holidays
This position will be remote during COVID
World Relief pays 100% for eligible employees:

Group Term Life (employee, spouse, and children)
Long term disability
Short-term disability
Accidental Death and Dismemberment (AD&D)
Travel Insurance
World Relief – Retirement:

401K & Roth through Fidelity
WR matches up to 4%, then an additional quarter percent up to 10%
Eligibility: Full Time is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year
Automatically enrolled at 4%
World Relief offers Discounts (Immediately Eligible)

Verizon
Pet Insurance
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

Legal Background in the United States

World Relief is both an equal opportunity employer and a faith-based religious organization. This means that we conduct hiring without regard to race, color, ancestry, national origin, citizenship, age, sex, marital status, parental status, membership in any labor organization, political ideology, or disability of an otherwise qualified individual. The status of World Relief as an equal opportunity employer does not prevent the organization from hiring staff based on their religious beliefs, so that all staff share the same religious commitment.

 

To Apply, Click Here! 

Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.

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