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Town of Collierville Burch Library: Part-Time Adult Services Reference Associate

PURPOSE OF CLASSIFICATION
The purpose of this classification is to provide a variety of reference and research services to patrons in the day to day operations of the department.

ESSENTIAL FUNCTIONS
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.*
•Assist and instruct patrons in the use and operation of computers, various computer programs, and library equipment, databases and materials as necessary to promote and facilitate life-long learning with the use of library resources and services; schedule and coordinate volunteer computer instructors’ schedules; create lesson plans and class rosters.
•Provide reference and reader advisory services to patrons; encourage the use of materials and services through bibliographies, book talks, displays, electronic documents and other special tools.
•Compile and coordinate the gathering of monthly statistics from reference and programming according to established library policies and procedures; work with other departments to support the gathering and reporting of appropriate statistics; investigates and communicates new methods for data collection, analysis and documentation.
•Perform customer service functions in person, by telephone, and by mail: provide information/assistance regarding library services, procedures, fees, or other issues; respond to routine questions or complaints; research and investigate problems and complaints and initiates problem resolution.

MINIMUM QUALIFICATIONS
•A Degree from an accredited college with major course work in Library Science or a related field;
•supplemented by two (2) years previous experience and/or training in personal computer operations, office management, office administration, customer service, record management, and area of assignment; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
•Must possess and maintain a valid Driver’s License.

HOW TO APPLY
To apply for this position, you must submit an original Town of Collierville application. Applications are available to download at www.collierville.comunder the Employment Opportunities tab, or you may obtain one from our Human Resources Office located at 500 Poplar View Parkway, Collierville, TN, 38017, Monday – Friday, 8 a.m. – 5 p.m. Completed applications must be submitted either by mail or in person to the above address. We are unable to accept faxed or emailed applications.

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