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The Salvation Army Kroc Center of Memphis: Member Services Manager

Job Summary:
Consistent with The Salvation Army mission and core values, and in cooperation with colleagues; under the direction of the Program Director, the Member Services Manager will implement  and coordinate operational, programmatic and staff training strategies to grow membership acquisition, retention, and sales; fitness participation and management (including revenue generating programs); recreational leagues, staffing, and sports programs; and deliver excellent customer service.  The Member Services Manager will ensure that the mission of The Salvation Army is a top priority in all areas and activities, and that the program and service operations are in compliance with established departmental policies and procedures. In addition, the Member Services Manager will facilitate preventative maintenance of fitness equipment and space as well as all recreational equipment including the gym, sport court, and outdoor fields. Duties will also include working closely with the Program Director in developing programs for the TSARJKCCC based upon ongoing needs, assessment, and business plan, as well as managing the Fitness Coordinator, Recreation Coordinator, Kroc Specialists, and Kroc Associates.

Knowledge, Skills, and Abilities:
-Knowledge of the principles and practices to the department’s administration.
-Knowledge of general office principles, practices and procedures.
-Knowledge of the principles and practices of the supervision and management of personnel.
-Ability to ensure compliance with departmental policies and procedures.
-Ability to motivate a spirit of unity, loyalty, and helpfulness within and among staff.
-Ability to plan and complete work in a manner to ensure compliance with deadlines.

Education and Experience:
Four Year Degree in related field and three years of experience supervising a fitness or recreation program, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Physical Requirements:
Work requires the ability to lift and carry and / or push/pull moderately heavy (25- 50 lbs.) materials, supplies, and equipment. Moderate mobility; duties are usually performed by combinations of sitting, standing, and walking on a frequent change basis.

Ability to plan, organize, and prioritize work to accomplish work in compliance with quality standards and deadlines.

Working Conditions:
Work is performed in an environment where there may be little physical discomforts associated with changes in temperature, physical effort associated with cleaning and demonstrating fitness equipment as well as discomforts associated with noise, dust, dirt, and the like.

Licenses & Certifications:
-Personal Trainer and/or Group Exercise Certified
-Red Cross First Aid and CPR Instructor
-Blood Born Pathogen
-Safe From Harm

Additional Comments:
All employees recognize The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

Application Submittal Period: 11/11/2020 – 11/20/2020

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled


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