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The Hospitality Hub of Memphis: Work Local Shift Supervisor

Work Local is a program of the Hospitality Hub, a nonprofit working with homeless individuals. The Hospitality Hub is located at 590 Washington Ave, Memphis, TN 38105. Work Local is a partnership with the City of Memphis and Downtown Memphis Commission to clean up blight and provide a day of work for a living wage to homeless individuals.

About the Role:
Shift Supervisors coordinate the daily operations prior to, during, and following a shift to maintain a successful and meaningful experience for participants and partners/funders. They are in charge of creating a consistently positive customer experience. (Our Customers are participants, partners, funders, and Memphis residents).

The Shift Supervisor is on-site 30 minutes prior to, during, and one hour after each Work Local shift. The Shift Supervisor manages participants through sign-up, clean-up, and payroll for each shift. The Shift Supervisor ensures participant’s duties are clearly stated and that participants are motivated to carry them out effectively. The Shift Supervisor must maintain a safe working environment for all participants addressing concerns and hazards immediately. The Shift Supervisor Supervisor meets weekly with the Hub Program Coordinator to discuss upcoming shifts, locations, goals, feedback.  The Shift Supervisor maintains a tidy and organized workspace stocked with essential supplies while ensuring that production and service run smoothly. The Shift Supervisor has an opportunity to spend extended time with Hub clients. We encourage Shift Supervisors to use that time to listen compassionately. Everyone who works for the Hospitality Hub is required to know everything about Hub programs and encourage clients to engage with all relevant services in order to build a path out of homelessness.

Shift supervisor skills include contributing to the production strategy by knowing the business goals and how to achieve them. Ultimately, the Shift Supervisor helps maintain Work Local’s business reputation by ensuring daily duties are completed and goals are met.

Typical hours are 7 am – 3 pm, Monday – Thursday, and the Shift Supervisor must complete one shift on either Saturday or Sunday. Pay starts at $15 per hour.

Responsibilities:
* Communicate with Hub Program Coordinator to understand targeted locations for clean-up
* Ensure that daily goals are met
* Manage debit card payment processing following each shift
* Drives or walks crews to on clean up routes
* Ensure that each participant has completed a Work Local Participant Form, liability, and photo form prior to each shift. These forms should be completed when the participant signs up but it is the responsibility of the Shift Supervisor to confirm all forms are completed prior to starting work.
* Understand and ensure all participants follow all Hub safety protocols, including COVID-19 protocols
* Fill out Work Local shift report and submit to the Hub Program Coordinator with access given available on shared Google folder
* Resolve conflicts during shifts using de-escalation and mediation skills
* Prepare and sanitize tools and equipment prior to each shift
* Maintain and sanitize equipment and tools after each shift
* Transfer tools and equipment to and from the worksite
* Make equipment, tools, and supplies requests to the Hub Program Coordinator
* In case of a participant complaint, fill out a form and report to the Hub Program Coordinator in the daily report and with a follow-up conversation
* In case of an accident, fill out an accident/incident form and report to the Hub Program Coordinator in the daily report and with a follow-up conversation
* Refer ALL partner, funder, and media requests or questions to the Hub Program Coordinator.
* Keep participants safe, upbeat, and on task
* Speak positively about the program at all times to participants, funders, partners, and the general public
* Take photographs as able while on shift and share with your daily report
* If you see a blighted area not listed on your 311 ticketed area. Do not clean it up but instead report it through 311.
* Report any issues with equipment or vehicles to the Hub Program Coordinator
* Data entry in HMIS including full intake

Requirements:
* Organized
* Current Driver’s License and insurance
* Capable of driving a 12 passenger van with a trailer
* Safe Driving Record
* Punctual
* Passion for creating a positive, safe, and encouraging work environment for colleagues and participants
* The ability to meet the physical demands of the job, such as standing up for long hours and lifting heavy loads occasionally
* Work well within a team
* Leadership and conflict-management skills
* Compassionate listener
* Capable of motivating others
* Be able to lift 50 lbs
* Be able to walk 2 to 4 miles
* Basic computer and typing skills
* Capable and creative problem solver
* Experience using or willingness to learn and use the following:
* HMIS database
* GSuite (Gmail, Google Docs, and Google Calendar)
* Slack

Preferred:
* Know how to use weed eater, blower, trimmers
* Previous experience as a Shift Supervisor or similar role
* Enjoys driving
* Experience with working with individuals living on the margins of society
* Basic small engine mechanic knowledge
* Basic car mechanic knowledge

Training provided by The Hospitality Hub:
* CPR/First Aid Certificate
* De-escalation and mediation training
* Reporting and data collection through HMIS ready tablets and trained administrators of the
* Training on Vulnerability Index (VI) in order to match clients to available Rapid Rehousing resources
* Training on all equipment and vehicles required to run shifts
* 311 Ticket App Use
* Training on all services offered by the Hospitality Hub, the Homeless Continuum of Care, and active partners and referral agencies

Hiring Process:
Applications for this position are reviewed on a rolling basis. Therefore, we strongly encourage interested applicants to apply as soon as they are able.

The Hospitality Hub staff works with vulnerable populations. To maintain the health and safety of our clients and guests, we require that all individuals who are offered a position at The Hub must complete a background check, COVID and Tuberculosis test, and a drug test prior to their first day at work. Results of the background check, COVID, TB, and drug tests may not necessarily disqualify candidates from being hired.

The Hospitality Hub is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: The Hub is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at The Hub are based on organizational needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, sex, gender identity or expression, sexual orientation, mental or physical disability, ancestry, military discharge status, source of income, housing status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. The Hub will not tolerate discrimination or harassment based on any of these characteristics. The Hub encourages women, people of color, LGBTQ people, and people of all ages to apply.

 

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