The Patient Services Representative schedules appointments and performs general clerical duties for The Eye Center (TEC). Clerical duties may include data entry, creating patient files, organizing and sorting paperwork and other assigned duties.
Makes and accurately records patient appointments via computer for The Eye Center both in person as well as over the phone.
Answers patient and general public inquiries in person or via telephone.
Communicates with patients regarding scheduled appointments, missed appointments, screening results, etc. verbally and through written communication.
Assists with or assumes responsibility for organizing, sorting, etc. paperwork to be filed by others.
Generates necessary reports as required or requested using appropriate systems.
Assists in other areas of The Eye Center as requested or needed.
Performs other duties as assigned.
Education: High school diploma or equivalent.
Experience: One year related experience. Experience in a healthcare environment is preferred.
Bilingual (Spanish/English) are highly desirable and preferred for this position.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge to accurately use business English, spelling and business mathematics.
Ability to file accurately and maintain accurate medical records.
Ability to enter data accurately.
Ability to read, write, comprehend and follow oral and written instructions.
Ability to deal with others with courtesy and tact using good verbal communication skills and to establish and maintain effective working relationships with others.
Employee must maintain confidentiality of all information and records.
Employee may work any shift based on operational needs.
Employee wears a company-issued uniform during working hours.
Employee may be required to operate various business machines including calculator, computer, printer, labeler, copier and fax machine.
Southern College of Optometry is committed to preparing future generations of our nation’s optometrists to serve diverse patients and communities in the United States and around the world. In support of our mission to “educate the best possible healthcare providers,” SCO values the strengths that diversity and inclusion bring to the educational and healthcare experiences of our students.
SCO does not discriminate on any basis within our educational programs or in our employment practices. Our success as an academic institution requires an ongoing commitment to fostering an accepting and inclusive campus atmosphere because we recognize that each individual deserves to feel included and respected.
Starting rate of pay is up to $16.50 depending on the background and experience of the successful candidate. Benefits include medical and dental insurance, short and long term disability, free eye care for employee and dependents, generous PTO accrual and 18 paid holidays. Company provided 403(b) retirement savings plan is available after 1 year of service.