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Red Door Memphis: General Manager

Red Door Memphis is seeking a smart, hungry, and humble leader to serve as General Manager and lead day-to-day operations of our growing rental real estate portfolio.

  • Are you a driven, decisive, and organized strategic problem solver?
  • Are you great at translating big-picture goals into action steps?
  • Do you love building and implementing systems and processes to drive operational efficiency?
  • Do you see adversity and setbacks as a normal part of any job and want an environment where you can handle them with poise, decisiveness and free of politics?
  • Do you want to work in an entrepreneurial environment where your work will make a real impact?

If so, as the General Manager, you will be the driving operational leader of a 13 member team managing a 100+ unit (and growing) portfolio of residential and commercial rental properties in Memphis. Under your leadership, the company’s operations will be strengthened and standardized to improve profitability, operational efficiency, and construction timelines, all to prepare for additional growth.

Specifically, you will:

  • Hold property management and construction/maintenance teams accountable to performance standards
  • Select subcontractors and manage 5-10 renovation projects at a time, ensuring that both affordable and market housing renovations are completed to our different rental and resale standards, including visiting job sites weekly.
  • Design, build and implement processes and procedures to increase operational infrastructure and hold internal and external team members accountable
  • Make day-to-day decisions regarding repairs, renovations, collections, and leasing
  • Build, analyze and ensure performance against renovation budgets
  • Build good working rapport with tradesmen while simultaneously holding them accountable to standards and timelines
  • Coordinate the integrating and onboarding of new properties
  • Build our acquisition and renovation processes into a “machine” that is quickly and efficiently deployed on all new properties, getting even the toughest properties renovated quickly and handed over to the leasing team
  • Monitor portfolio cash flow weekly and seek to maximize property profitability
  • Manage the entire enterprise with metrics and a scorecard that ensures excellence, accountability, and confidence in performance

Skills needed:

  • True humility, seeking to grow and support the people you work with
  • Independent thinking
  • Analytical and financial abilities
  • Self-starter
  • Attention to detail
  • Diplomatic yet direct communication
  • Tech savvy (comfortable with spreadsheets, etc.)
  • Accessible and approachable
  • Construction experience a must, project management experience a plus
  • A strong history in developing and using outcome based performance and metrics
  • A change leader; hands-on; “roll up the sleeves”, positive “can do” attitude, with a high energy level

More about the position:

  • Red Door Memphis is family-owned and faith-driven company seeking to grow the organization and portfolio in accordance with its culture and standards and is looking for the right leader to help get us there.
  • Reports to the Owner, who is eager to coach, lead and teach the right leader towards business success and personal growth, but not willing to micromanage.
  • Supervises a team of primarily remote office professionals, including manager to Property Manager and Construction Coordinator, and multiple local Maintenance Technicians
  • Depending on the skills and experiences of the individual hired, we anticipate a competitive base salary, performance-based bonus opportunity, medical benefits, and relocation assistance (if ultimately necessary, as local candidates are strongly preferred).

This is a position for a driven and strategic operator who will thrive on:

  • Envisioning and implementing standardization and getting results
  • Leveraging their “ownership mentality” and not be micromanaged
  • Being responsible for outcomes as well as a lot of variety and moving parts
  • Balancing a large number of renovation projects while also leading a team of remote office professionals towards constant growth
  • Bringing structure and systems to an industry known for missing deadlines and going over budget while remaining flexible and keeping your cool

This is a fast-paced, hands-on leadership role with a lot of variety. If this sounds like you and you are qualified and interested in being considered as a candidate for this great opportunity, please submit the following information:

  • Resume (in WORD format)
  • Most recent compensation information

Please send the requested information to kaitlin@reddoormemphis.com. In the subject line, please indicate General Manager application.

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