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Methodist Le Bonheur Healthcare: Manager, Clinical Education Services

The Manager for Clinical Education Services (CES) through direct collaboration assists the Administrative Director in leading CES staff with ongoing and new project driven Associate development initiatives. The Manager is responsible for monitoring the successful implementation of development initiatives and leading project teams to accomplish specific objectives with defined time lines and resources. The Manager is responsible for the general supervision of assigned instructional staff within Clinical Education Services.  Activities include training, supervising and scheduling instructional staff in providing Associate development and educational support to all clinical professionals/disciplines and associated ancillary clinical staff across Methodist Le Bonheur Healthcare.  The Manager facilitates the completion of annual and ongoing needs assessments to assist the Administrative Director in determination of department goals and implementation plans.  The Manager actively contributes and / or participates in determining educational initiatives and strategies related to all areas of patient care and assists the Administrative Director in planning, project management, curriculum development, implementation, and evaluation of all educational initiatives. Serves as directed or needed as a Trainer/Coach for ongoing and new project driven development initiatives.  Coaches and models for assigned CES staff the role of Trainer/Coach/Developer.  Must consistently demonstrate strong analytical and customer service skills and have a comprehensive understanding of educational theory.

Education/Experience/Licensure

•MS/MA in clinical, education, business, or related field and 4 or more years in educational setting. Prefer progressive leadership roles in educational settings.  Proficiency in a specialized clinical field.  Baccalaureate degree in field of study required.
•National specialty certification in either nursing, allied health, business, technology, or professional development is preferred.
•Registered Nurse or other Allied Health Professional with current license to practice as required within the clinical profession in the State of Tennessee. Knowledge and skill in clinical care as acquired through 3-5 years of general experience.  Teaching experience required.

Knowledge/Skills/Abilities

•Demonstrated leadership in supervision of people and support resources and of development projects in environment with sophisticated and progressive technology resources.
•Knowledge of application of strategic evaluation and sound research processes.
•Demonstrated proficiency in business writing, verbal and presentation skills.
•Demonstrated ability to consistently exercise sound judgment and initiative in all circumstances, including very stressful situations.
•Must consistently demonstrate strong analytical and customer service skills and have a comprehensive understanding of educational theory.

Key Job Responsibilities

•Operations:  Manages all ongoing and new complex project-driven Associate development initiatives.  Leads the ongoing planning, coordination, organization, and distribution of assignments in the deployment of educational initiatives, delivering against expected quality, best practice, time-defined and budget frameworks.  Leads, organizes, and conducts pre, interim, and post evaluation of development initiatives and projects.  Provides educational support by directly responding to customer requests for education, training, or inservice.  Develops and follows established procedures and protocols for analyzing, responding, documenting and resolving customer issues.  Collaborates with system councils and committees to facilitate the production and deployment of education and training across all clinical disciplines.  Demonstrates strong analytical and customer service skills.  Ensures the accurate maintenance of educational transcripts and reports. Provides in collaboration with the Administrative Director and on a 7 day – 24 hour basis support for implementation of development initiatives and assessment of organizational impact of urgent problems and resolve these in a timely manner.
•Associate Management: Assists in the interview, selection, and training process of new educators and instructional support staff.  Identifies Associate skill sets necessary for deployment of development initiatives and develops and coaches assigned staff in acquisition of those skills. Ensures that all instructional staff adhere to the highest standards of customer service.   Performs Associate performance appraisals that are timely, accurate, consistent and fair and counsels and coaches personnel as needed.  Assists staff members in developing career goals in the field of clinical education and provides assistance in the attainment of defined objectives.  Maintains personnel records in accordance with Methodist LeBonheur Healthcare and department policies.
•Educational Process: Provides training and educational sessions to individuals and/or groups to ensure a high degree of clinical competency.  Maintains a comprehensive understanding of all educational initiatives.  Educates customers regarding departmental standards and policies as necessary.  Participates as directed in departmental, facility, and system meetings, serving as an internal consultant on professional practice standards and Associate development strategies and initiatives

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