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Indigo Ag: Carrier Account Manager

What if nature could be harnessed to help farmers sustainably feed the planet? Since 2014, Indigo has questioned agriculture’s full value chain to improve grower profitability, environmental sustainability, and consumer health. In 2019, Indigo was ranked #1 on CNBC’s Disruptor 50 list. Headquartered in Boston, MA, Indigo has additional offices in Memphis, TN; Research Triangle Park, NC; Buenos Aires, Argentina; Basel, Switzerland; and São Paulo, Brazil.

Carrier Account Managers (CAM) are responsible for growing the Indigo Transport freight marketplace and other cross-functional Indigo Ag offerings.  These goals will be met by strategically sourcing and enrolling carriers on the Transport Platform, negotiating mutually equitable rates amongst key internal and external stakeholders, and managing transaction logistics – all while driving adoption of the Transport Platform.  CAMs ensure Indigo, Carriers, and Shippers engage in productive and profitable transactions by influencing deal economics and approving transactions.  CAMs will report to Indigo Transport’s Floor Operations Lead.

Key Outcomes

  • Enrollment:
    • Convert leads from Indigo marketing into customers of the Transport Platform (e.g., carriers)
    • Source, enroll, and continuously develop contacts at all levels within Carrier organizations that specialize in grain, feed, aggregates, and other key sectors of the agricultural value chain
  • Coverage:
    • Ensure loads are delivered by your carriers from Indigo’s Grain Marketplace and Indigo Transport’s Platform (Freight Only Shippers) to achieve Grain Marketplace Attach Rate and Freight-only Shipper revenue goals
    • Generate mutually profitable carrier & shipper transactions with market leading rates through partnership development and superior freight rate negotiation
    • Work within in your defined region building and developing a core group of carriers to achieve the revenue and attach rate goals
  • Transaction Execution:
    • Ensure seamless transaction management and logistics execution (e.g, load delivery and payment) to provide an excellent shipper and carrier experience and confirm all booked transactions are complete
    • Suggest ways to automate and scale high-performing internal processes
    • Provide up-to-date status on Transactions and deliveries in response to questions from Transport leadership team
  • Customer Experience:
    • Promote carrier adoption of the Indigo Transport Platform by promoting Indigo Transport’s total offering to current and potential Carrier partners
    • Build and earn trust of Carrier/Shipper partners by adhering to fast response rates for issue resolution and bid management
    • Capture customer feedback and present in actionable way to Transport team
    • Design solutions that improve operational efficiencies that address internal and external stakeholders’ logistical challenges
    • Track all Carrier discussions and new business development progress in internal systems (e.g. Salesforce, Transport App)
  • Understands and embodies our mission & core values:
    • Excited by Indigo’s mission; believes that Indigo can fundamentally change the agriculture industry; can clearly articulate passion for our mission and values
    • Optimistic and innovative; solution-oriented; shows no signs of cynicism
    • Will be widely viewed as someone who personifies our core values, is committed to them, and leans on them when making decisions. Specifically:
      • Demonstrates a track record of high integrity – doing the right thing, owning mistakes, conducting oneself honestly
      • Values, communicates and interacts with others with high levels of transparency and respect
      • Collaborates well across functions; creates an inspiring and collegial work environment

Key Competencies:

  • Collaborative and team-oriented mindset
  • Adaptable, resilient, and agile
  • Curious mindset – Wants to change the agriculture freight industry and do things in a new way
  • Continuous improvement – Strives to improve personally and professionally and creates solutions for current and future problems
  • Highly motivated to reach measurable goals
  • Excellent presentation, verbal, and written communication skills
  • Comfortable with high level of ambiguity
  • High attention to detail
  • Passion for sales and new business development
  • Comfortable in a fast-paced environment
  • Ability to multitask
  • Self-Starter – Will be the type to do their work without being pushed

Qualifications:

  • 1-2 years’ ag transport experience, required
  • Track record of top tier results in sales or external-facing role
  • Bachelor’s degree preferred in Agriculture, Business, or related field
  • Tech Savvy with demonstrated experience in Salesforce, Microsoft Office (Excel), and an understanding of Tech Platforms and adoption

For more information, or to apply, click here! 

Indigo is committed to living our values, specifically “creating a work environment where everyone feels respected, connected, and has opportunities to learn and grow.” As part of living our values, we strive to create a diverse and inclusive work environment where everyone feels they can be themselves and has an equal opportunity of succeeding.

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