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First Horizon: Business System Manager (Reporting)

The BSM plays a key role in defining solutions for production problems, conversions, de-conversions, new products, enhancements and regulatory changes.  The BSM is the primary contact for issues or changes related to business functions supported by the system.

The BSM partners with business unit managers in Operations to deliver agreed upon business objectives relating to Reporting. Translates them into system requirements with the Technology BA, designs business processes and drives initiatives to support these processes.  The BSM also analyzes, measures and reports on the status of implementation efforts

Essential Duties and Responsibilities:

Consultation and Analysis

Drives initiatives and has primary responsibility for approving business requirements
Manages definition of business case and approves business requirements and functional designs for system enhancements
Considers impact to vendor, workflow of existing processes and other related systems
Uses analytical skills to streamline business processes
Understands and applies limitations and unique advantages of existing enterprise capabilities
Analyzes marketplace, industry, company and technology trends and best practices
Influences external business partners and service providers regarding priorities, software selection, vendor selection, etc.
Designs and documents business processes to improve efficiency
Actively listens and interprets requirements and specifications to ensure optimal functional designs and identify potential issues and shortfalls
Develops solutions to business problems or new business requirements
Creates maps of current and future processes
Manages system SLAs, Disaster Recovery and Business Continuity, and user access
Serves as primary subject matter expert contact for the system
Defines and drives system strategy to align with organizational strategies
Researches and analyzes the root cause of system issues

Manages multiple initiatives and effectively interfaces with technical and non-technical contributors to ensure that deliverables accurately meet business line’s goals.Develops detailed plans and timelines. Produces system-related job aids and provides training content for training facilitators. Performs and coordinates User Acceptance Testing. Reviews and approves Quality Assurance test plans. Performs or scheduled production certification.
Education and/or Work Experience Requirements:


Ability to establish a mutual understanding with team members
Can decide and act without having the total picture
Can easily pose future scenarios
Can present the unvarnished truth in an appropriate and helpful manner
Excellent verbal and written skills
Strong Visio skills preferred
Project Management or Business Analyst experience beneficial

Utmost commitment to quality
Strong customer orientation
Bachelors degree or related experience
System implementation and/or loan operations experience preferred

To Apply, Click Here! 

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