The Processor is responsible for managing all Exceptions Processing / Loan Operations technical processes ensuring that the functions meet high standards for quality and protects the loan assets of the bank. This position will support the Post Booking Quality Control and Exceptions processing team. This position is responsible for inspecting loan documents as well as completing various integrity reports. This position is also responsible for ensuring that we follow all policies and procedures.
We are seeking dedicated, disciplined individuals who excel in a team environment, who take ownership and who are enthusiastic about a job well done.
Essential Duties and Responsibilities:
30% Productivity: Meets productivity goals within established time frames
30% Service Quality: Provides excellent customer service and meets quality/accuracy standards (measured by Service Level Agreements, customer feedback, error reports)
20% Lives our company values, embraces change and ensures an inclusive, positive work climate. *
20% Responsible for assessing risk and complies with all policies and procedures.
Education and/or Work Experience Requirements:
High school diploma with 1-3 years of experience in banking industry or related field required. Bachelor’s degree with Credit Operations experience preferred but not required.
Knowledge – Understanding of various loan documents, procedures, policies, and regulations. Familiarity with loan and servicing systems such as ALS, FD, ARX, iCL, APPRO, ONS, and SharePoint Workflow preferred.
Skills – Proficient communication skills (written & verbal); Attention to detail; MS Office (Word, Excel, Outlook); teamwork/teambuilding skills; strong organizational and prioritization skills are needed.