The overall purpose of the Manager of Specialty Care and Diagnostic Services is to oversee the daily operations of all Church Health and Memphis Plan referrals and available referral resources. This includes the management of referrals staff, referral workflow, volunteer provider relationships, and volunteer recruitment. Be the main contact for Volunteer specialist, medical practice offices and hospital relationships. Ensure these relationships remain in place via good communication, strategy and utilization of data to maximize efficiency.
- Responsible for all aspects of referral process from origination to completion of Church Health referrals including but is not limited to all specialties (internal and external) as well as Women’s Health Services, Programs, and Grants.
- Collaborates with other stakeholders to develop referral process.
- Oversees scheduling of diagnostics including effectively using available resources.
- Maintains existing resources while establishing relationships in order to develop resources for future needs as well as monitor utilizations of resources as needed.
- Maintains and develops existing volunteer providers, provider groups, health systems with the assistance of the director of medical operations, medical director, and COO.
- Recruits new volunteer providers to provide services in-house and externally.
- Schedules in-house volunteer providers and orient new medical providers to the clinic.
- Trains and manage scribes in the clinic to support volunteer providers in-house.
- Oversees the maintenance of medical records, ensuring accuracy, complete medical records maintained by staff in a timely manner including reports generated from diagnostics and specialty referrals and incoming primary care notes needed prior to requests for specialty appointments.
- Oversees the process for efficiently using available TB&C and Komen slots.
- Manages the process for writing off patient bills produced through referrals to outside clinics, testing facilities, and hospitals.
- Other duties as assigned.
- Bachelor’s Degree from an accredited College and/or School of Nursing preferred.
- In lieu of Bachelor’s Degree, some college and/or demonstrated work experience in a clinical environment is preferred.
- Five (5) years of experience with familiarity of clinic workflow, volunteer management, and professional development
Special Skills & Knowledge
- Outstanding written, organizational and communication skills, knowledge of professional relationship management, and the ability to manage staff.
- Knowledgeable clinical skills are a plus, as work product include directing others within a clinical setting.
- Possess medical knowledge in order to be able to prioritize referral requests and recognize urgent requests.
- Ability to determine what available providers match patient needs and physician requests.
- Sound knowledge of Microsoft Applications i.e., Excel, Word, and PowerPoint are strongly preferred.