Volunteer Manager

Love animals? Love people? The Humane Society of Memphis and Shelby County (HSMSC) wants YOU to oversee our volunteer and community outreach program! If you are an enthusiastic “people person” who is an organized, self-starter, great at multitasking, eager to work with all types of passionate personalities with professionalism and empathy, and excited about matching volunteer talents with HSMSC sheltering and outreach needs, this is the perfect job for you!

The Volunteer and Community Outreach Manager oversees all aspects of volunteer activity, engagement, and outreach.

The Volunteer Manager actively recruits, trains, and onboards new volunteers, ensuring they have the tools,
information, and support they need to perform volunteer duties. This position is responsible for identifying and
fostering relationships with community partners and members to help build organization awareness and

Recruit, onboard, and train new volunteers and fosters
Attend regular volunteer recruitment and community events throughout the area
Host regular cat care, dog walking, and general volunteer orientations
Create video-based/virtual volunteer training material
Develop meaningful ways to show appreciation to volunteers, including planning get-together opportunities and celebratory events for recognition
Create new volunteer initiatives and educational opportunities to engage and support volunteers and the community
Plan and coordinate community outreach activities, including Summer youth camp (Animal Explorers Camp) and corporate volunteer events.

Conduct in-person pet visits to schools, retirement homes, etc.

Coordinate volunteer groups with larger, hands-on projects overseen by the Facilities Manager.
Cultivate good working relationships with all Humane Society Departments
Communicate skillfully and effectively with diverse communities of youth, staff, volunteers, fosters, and donors
Ensure that volunteers are available to support critical shelter needs like dog walking, cat care, donor recognition activities, enrichment projects, and more
Cultivate and preserve an atmosphere of mutual respect and appreciation between staff and volunteers.
Continuously assess, update and improve volunteer policies and procedures to improve the strength and effectiveness of the program.
Develop new policies and procedures as needed to assure volunteer health and safety and maximize program
Regularly communicate with volunteers, both in writing and in-person/virtually, to maintain the highest levels of engagement. Write and distribute the monthly Volunteer e-newsletter.
Manage conflicts (between volunteers and between staff/volunteers) effectively, with compassion and professionalism
Maintain volunteer database and perform appropriate recordkeeping functions
Schedule and coordinate volunteer recognition and engagement events
Actively work to expand the diversification of HSMSC volunteer corps
Formalize the student community service program to meet the high demand for student service hours and manage the adult community service program
Create a formal youth volunteer program
Oversee internship program and serve as a mentor to interns
Create original content for social media/marketing of volunteer program

The physical demands and work environment described here represent those that an employee must meet to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Potential for standing/walking/bending up to eight to ten (8-10) hours a day
Quick reflexes and ability to use both hands simultaneously (open kennel while holding an animal)
Occasional lifting of up to fifty (50) pounds with assistance
Ability to bend and squat to leash/harness or pick up an animal
Must not have strong allergies to dogs, cats, or chemicals used in cleaning that cannot be managed by medication. Must not be highly allergic to peanut butter
Ability to deal with strong and unpleasant odors
Office setting, computer use up to eight (8) hours a day with regular breaks
Exposure to high noise levels, zoonotic diseases, and animal bites/scratches when handling animals
Exposure to all weather conditions/ different environments when attending functions outside

Reports to: Executive Director

Job Classification: FT, Exempt

Annual Salary: $40,000 with generous benefits, including medical, dental, EAP, PTO, paid holidays, and reduced veterinary care and supplies.

To apply, please send your cover letter and resume to Ellen Zahariadis, Executive Director,

The Humane Society of Memphis and Shelby County is an equal opportunity employer that does not discriminate based on race, color, creed, religion, sex, physical disability, mental disability, age, marital status, sexual orientation, national or ethnic origin, or any other protected status.

To apply for this job email your details to ellen@memphishumane.org

The Humane Society of Memphis and Shelby County

Full Time

Memphis, TN

To apply for this job email your details to ellen@memphishumane.org