This position manages, coordinates, and executes group contracts turned over by the Sales Department. This includes Groups, Conventions, In-House and Special Events for the Guest House at Graceland and Elvis Presley Memphis Complex with 80,000 square feet of event space. Monitor all contractual agreements pertaining to guest room blocks, meeting space, food and beverage and special concessions Responsible for generating Convention Revenue, Banquet Revenue and Sleeping Room Revenue. Manages relationships with both customers and support departments daily.
Continue to drive high customer satisfaction by maintaining positive guest and employee relations and increase Guest Satisfaction scores by ensuring prompt, courteous and proper service. Manage customer relationships from account turnover through execution of event. Utilize feedback from the Customer Surveys to continuously improve customer satisfaction
Assist the Sales Team and Sales effort regarding both repeat and new groups. Instrumental with customer site visits, entertainment events and planning meetings. Establishes and maintains relations with client base to encourage re-booking of events.
Increasing Group Revenue
Maximize banquet food and beverage revenue as well as ancillary services such as audio-visual, entertainment, tours, restaurants, etc. Continuously upsell products and menus to exceed contracted food and beverage revenue.
The Guest House at Graceland