Account Manager

Account Manager

DEPARTMENT: ACCOUNT SERVICE

REPORTS TO: ACCOUNT DIRECTOR

LOCATION: REMOTE (U.S. based)

Sullivan is a full-service brand development agency built on 5 core values that drive us to deliver end-to-end, multi-platform solutions for the regional, national, and global brands we call our clients.

Bravery – thoughtful not reckless, rooted in insights, solutions beyond expectations
Candor – clear and objective, no personal agenda, honest dialogue, integrity without false empathy
Curiosity – ask questions, collaborate, value counsel, explore, continuously improve
Inclusion – celebrate diversity, prioritize equity, consider all points of view, include the excluded
Kindness – treat others like you want to be treated, assume positive intent, recognize others’ challenges, connect

We’re looking for an account manager (AM) that is responsible for the relationship between the agency and clients. The AM will generally look after client needs through direct contact, liaison, and the marshaling of agency resources. The AM will be the key, day-to-day agency representative to the client and will maintain a highly responsive service orientation in all transactions. They are expected to become knowledgeable in client and agency business. The AM supervises the account coordinator and account executive (as appropriate) performance with accounts and reviews all strategic decisions formulated by the various departments before they are delivered to the client.

The AM reviews all creative concepts to confirm that they meet strategic goals before delivery to the client for approval and keeps regular contact with agency accounts at the highest possible level. This person should hold a business or marketing degree, together with successful advertising agency experience. The AM must be able to adapt and perform at a high-level while spearheading multiple priorities in a fast-paced environment.

The AM needs:

Strong verbal and written communications skills – including active listening
High emotional intelligence
A capability for analytical thinking
A sense of entrepreneurship
Dynamic presentation skills
Personal organization
An attention to detail

RESPONSIBILITIES:

Maintains direct, day-to-day client contact.
Directs the activities of Account Coordinators and Account Executives, as appropriate, to ensure proper agency service to clients.
Works in a proactive manner to provide client marketing plans with the greatest amount of
added value through communications.
Analyzes client input, together with background knowledge, research, field feedback, etc.,
to produce full communications plans.
Briefs creative and digital staff in support of account activities.
Provides creative, production, media, public relations and digital department personnel and partners with well-documented input, support data, and production materials as required; ensures that advertising strategies are clearly defined, approved by clients, and understood by departments.
Effectively collaborates with team members to pitch communications plans, concepts, media, and digital marketing plans to clients.
Keeps apprised of all relevant client, industry, and market developments.
Assists in the preparation of client estimates and invoices. Ensures prompt, accurate billing.
Checks and approves copy, design, and production art, and coordinates client approval.
Ensures that overall account revenues meet agency goals.
Coordinates project timing and budgets with clients and relevant agency personnel.
Prepares quarter-end overviews of clients’ current activities, revenue forecasts, and plans for
future development of accounts.
Seeks out new business opportunities with new and existing clients and plays a supportive role
in their development.
Must carry out duties and responsibilities with limited supervision. Make decisions and establish work priorities to meet deadlines and accomplish tasks.
Accounts for all time, on a daily basis, related to client projects.

EXPERIENCE:

Minimum of 5 years of experience in account management in an agency or other relevant
environment is preferred.
Proven ability to manage multi-platform advertising campaigns and brand development projects.
Experience in managing large-scale website projects is preferred.
BA/BS degree or equivalent.

BENEFITS:
Sullivan strives to foster an atmosphere of collaboration and growth. You’ll work with a close-knit, multi-disciplinary team and have opportunities to jump in on projects across the agency — learning aspects of communications strategy, design, and content marketing.

Competitive pay
Health insurance benefits
Generous PTO including time for service hours
401k & FSA
Flexible work schedule
Opportunities for growth
Fully remote

Ask us about our commitment to building a diverse and inclusive company.