Account Executive

DEPARTMENT: ACCOUNT SERVICE

REPORTS TO: ACCOUNT MANAGER

LOCATION: REMOTE (U.S. based)

Sullivan is a full-service brand development agency built on 5 core values that drive us to deliver end-to-end, multi-platform solutions for the regional, national, and global brands we call our clients.

Bravery – thoughtful not reckless, rooted in insights, solutions beyond expectations
Candor – clear and objective, no personal agenda, honest dialogue, integrity without false empathy
Curiosity – ask questions, collaborate, value counsel, explore, continuously improve
Inclusion – celebrate diversity, prioritize equity, consider all points of view, include the excluded
Kindness – treat others like you want to be treated, assume positive intent, recognize others’ challenges, connect

We’re looking for an account executive (AE) who shares these values and will reflect them internally and externally. The AE is a link between our clients and the agency. The role involves working directly with the account managers on assigned accounts and directly managing their own accounts. Reports to the assigned account manager.

The AE will generally look after client needs through direct contact, liaison, project management, timelines and budgets, and the marshaling of agency resources. They will be an important day-to-day agency representative to their clients and work with the Sullivan team to provide feedback on creative concepts and strategic recommendations and ensure timely delivery to the client for approval.

PEOPLE WHO THRIVE IN THIS ROLE ARE:

Emotionally intelligent
Responsive
Detail-orientated
Entrepreneurial
Collaborative 
An active listener
Organized
Critical Thinkers
Resourceful
Resilient and high performing in a fast-paced environment

RESPONSIBILITIES:

Manages day-to-day account activities including meeting and liaising with clients and managing workflow for your accounts via an online project management system.
Collaborates with other departments (Creative, Digital, Research, PR) to provide clear direction from the client and to ensure all projects stay on time, on budget, and on strategy.
Provides input in the planning stage as requested by their manager, including determining and defining project scopes and objectives and identifying resources needed to reach those objectives effectively.
Gathers and assembles background information and analyses, as needed, in the development of briefs, etc.
Assists in developing agendas, conference reports, proposals, and other materials related to account service and prepares the above for client presentations.
Helps manage budgets, managing campaign costs, and invoicing clients.
Ensures projects proceed according to plan and deadlines, drawing attention to potential problems before they occur.
Follows the agency approval process before being reviewed by clients or turned over to suppliers.
Makes decisions and establishes work priorities to meet deadlines and accomplish tasks.
Accounts for all time, on a daily basis, related to client projects.
Contributes to any area of the agency needing assistance for overall successful functionality, upholds the agency values, and positively represents the agency.

EXPERIENCE:

2-4 years of experience in account management in an agency or a relevant environment.
BA/BS degree or equivalent.

BENEFITS:
Sullivan strives to foster an atmosphere of collaboration and growth. You’ll work with a close-knit, multi-discipline team and have opportunities to jump in on projects across the agency — learning aspects of communications, advertising, strategy, design, and content marketing.

Competitive pay
Health insurance benefits
Generous PTO (including PTO for service hours)
401k & FSA
Flexible work schedule
Opportunities for growth
Fully remote

Ask us about our commitment to building a diverse and inclusive company.