SmartMart Technician

SmartMart is the world’s first fully automated retail store. Our family-owned Memphis-born company combines patented technology with custom designs to bring customers a fast and efficient shopping experience. Our drive-thru store allows customers to shop 2800 products from the comfort of their driver’s seat. Customers simply navigate the aisles via touchscreen and watch as products are delivered right to their car windows in seconds.

The SmartMart Technician is in charge of managing the SmartMart Supervisor interface ensuring a happy and convenient shopping experience for customers. This job does not require face-to-face interaction with customers. SmartMart Technicians work in a secure location and communicate with customers via virtual customer service software. 

Responsibilities: 
Operate SmartMart Supervisor software
Virtually check IDs for age-restricted products
Virtually monitor all store transactions making sure all customers have a happy and efficient shopping experience
Resolve any customer problems by clarifying issues and implementing solutions
Monitor store cameras and note any events taking place on property that may require assistance
Actively track progress of software and technology providing feedback for programmers with any possible improvements, shortcomings, or bugs
Complete end-of-shift report providing an overview of shift and defining all issues/steps taken to fix problems
Complete responsible vendor class for license to sell wine/beer

Skills: 
Excellent customer service and people skills
Excellent verbal communication skills
Excellent listening skills
Excellent problem solving skills
Ability to multi-task
Simple data entry skills
Proficient at Microsoft Office
Interest in startup culture and passion for solutions that change the way we live

Current shifts available Monday – Thursday, 8AM – 4PM, and Thursday 4PM-Midnight

PART-TIME and FULL-TIME positions are available!

Email: awooten@smartmartinc.com with resume and references to apply