Sales + Events Coordinator

Sales + Events Coordinator

Job Details
Level Experienced
Position Type Full Time
Salary Range$35,000.00 – $40,000.00 Salary/year
Sales + Events Coordinator
PURPOSE OF POSITION:

The Sales + Events Coordinator is responsible for serving venue rental clients as part of the organization’s fundraising goals. This role is a key stakeholder of the larger Sales + Events Team of Shelby Farms Park Conservancy. The S+E Team drives critical revenue to support the Park while ensuring “above + beyond hospitality.” With the help of visitors, donors, clients, and supporters, the Conservancy works to raise and earn funds each year to ensure an excellent visitor experience in a clean, green and safe park every day.

The Sales + Events Coordinator works with clients to confirm venue rental sales through consulting on Park amenities and logistics expertise. While this is mainly an external-facing role, key responsibilities listed below are also internal-facing and collaborate with all departments within the Park.

KEY RESPONSIBILITIES:

Key contact for various venue rental clients
Drive client loyalty through excellent customer service throughout the sales and implementation process
Perform venue walkthroughs with clients and other event stakeholders
Generate and execute event contracts for new and/or repeat clients
Ensure swift response to leads and push to convert to event/venue sales
Serve clients by recommending appropriate features and services that best meet their needs
Review, create and execute site layouts with CAD drawings
Anticipate problems and develop appropriate solutions; investigate, analyze, and resolve operational problems and complaints
Partner with S+E Team leaders to coordinate logistics, staffing plans, set-up, and tear-downs for all events
Lead certain internal fundraising events, such as Earth Day celebrations
Assist with additional events and S+E special projects, as needed
ESSENTIAL FUNCTIONS:

Serve as “venue expert” for clients:  inspect each function room/grounds rental prior to the event and during breaks to ensure that all requirements are executed and that the client’s needs and SFPC standards are met
Maximize revenue by selling all aspects of ground rentals and additional revenue streams
Negotiate and complete contracts
Use Sales Platform to track bookings and prepare correspondence, booking reports, and files
Regular communications with assigned vendors to ensure Park needs are met
Ensures the proper use and storage of all equipment and reports necessary repairs
Observe and report maintenance, repair, and facility needs along with safety issues
Implement department rules, regulations, policies, and procedures
Respond appropriately to emergencies or urgent issues
Perform special projects and other responsibilities as assigned

Qualifications
Requirements:

A degree in hospitality or business management is an asset but not required
Proficiency in Word, PowerPoint, and Excel
Experience working in a Customer Relationship Management system preferred
Excellent collaboration skills
Superior oral and written communication skills with an attention to detail
Ability to work well in stressful, high-pressure situations including resolving guest complaints
Maintains composure and objectivity under pressure
Effective listener, able to understand and clarify concerns raised by team members and guests
Strong organizational and decision-making skills
Ability to work nights, weekends, and holidays
PERSONAL QUALITIES

Demonstrates values of collaboration, accountability, authenticity, trust, and learning
Commitment to the consistent production of high quality, detailed work
Organizes, plans, and schedules in an efficient, productive manner
Manages stress in a fast-paced, changing organization
Collaborates with people of different races, backgrounds, and experiences
Elicits confidence and builds rapport
Enthusiastic, dependable, self-motivated, and self-aware
NOTE:  This document describes typical duties and responsibilities and is not intended to limit management from assigning other work as required.

SFPC is an Equal Opportunity/ Affirmative Action Employer, we will consider applicants for all positions without regard to race, color, religion, national origin or ancestry, sex, age (40+), disability, veteran status, or any other legally protected status under local, state, or federal law.