Retail and Sales Supervisor

• Assists in the daily operations of the museum Shop and Box Office
• Supervises part-time Guest Services staff that support all areas of business
• Prepares work schedule for part-time staff
• Trains new employees in the shop and box office POS, general sales, and operations
• Directs, explains, and demonstrates work practices and procedures
• Effectively communicates with internal staff as well as outside vendors
• Supports Retail Services and Box Office throughout the day to ensure redundancy in coverage in the
shop and box office
• Resolves customer complaints and provides information regarding all programs offered by MoSH
• Observes workers to ensure that services to customers are performed courteously and correctly
• Performs established procedures to bring system on-line and to back-up system
• Trouble shoots computer problems by working with computer software company representatives to
resolve issues
• Assists with buying, merchandising and receiving for museum store.
• Must be able to walk, stand, stoop, carry and lift to 50lbs.
• Work schedule includes day, night and weekend hours and may fluctuate based on staffing requirements.

• All other duties, essential or otherwise, as may be assigned by manager.
Range of Experience
• High school graduate
• Five years’ experience, with three of those five years in a supervisory capacity. Background in retail
operations, product development, merchandise selection, customer service, or closely related field, or
any combination of experience and training which enables one to perform the essential job functions.