Rentals and Guest Services Coordinator

Purpose
To serve as the primary point person for the Museum’s rentals program. Energy, enthusiasm, and an interactive demeanor are all required for this position.

Essential Functions and Responsibilities

Rentals
• Promote and schedule all Metal Museum facilities rentals
• Answer phone calls, emails, and conduct site visits with prospective rentals clients, communicating Museum guidelines for utilizing event space and advising on services available from independent contractors necessary for events
• Prepare event checklists to coordinate supportive services required by clients before and after events
• Maintain accurate, organized, and confidential records of contracts, payments, and client information
• Assure the safety of visitors, staff, works of art, and facilities by following and enforcing all operational policies and procedures in the planning and execution of events
• Serve as Museum’s primary representative for events and assign other staff to be present during events
• Serve as Museum liaison to rental partner, Mahaffey Event & Tent Rentals, and as primary point of contact for Museum preferred and prospective vendors
• Administer contracts with contractual service providers and, as necessary, represent the Museum in resolving problems encountered by clients
• Develop strategies to increase event volume, as well as event revenue, by participating in budget forecasting and marketing

Guest Services
• Work at the Library Desk, greeting visitors and answering questions
• Answer primary Museum telephone line as needed, transferring callers to appropriate departments
• Maintain up-to-date knowledge of the Museum’s history, exhibitions, and programs
• Respond to and resolve guest complaints and concerns with patience and professionalism, calling upon a supervisor for assistance when needed
• Maintain a clean and organized work environment that is shared with other employees and is visible to the public
• Perform other duties as assigned, which include but are not limited to working at the front desk and museum store, cleaning, and attending special events.

Qualifications
• High School Diploma, GED, or equivalent required; Associate’s or Bachelor’s degree in hospitality management or nonprofit administration preferred
• Minimum 2 years’ experience in customer or client service required
• Interest in museums, metalworking, and visual arts strongly desired
• Exceptional interpersonal, organization and communication skills are essential
• Attention to detail is required
• Proficient in several computer programs, including but not limited to Office Suite, Gmail, and web applications
• Ability to work with a diverse array of people, including Museum guests, supporters, clients, vendors, volunteers, and staff, in both large and small groups

Hours, Compensation, and Benefits
The work week for this position is Tuesday through Saturday, 9:30 AM – 5:00PM. Additional hours (nights and weekends) may be required. All full-time staff are expected to be available to assist with Museum events. All Museum staff must be available the week before, during, and after Repair Days, which is held annually in the fall.

The salary range is $36,000 – $42,000. Salary is contingent on experience and ability. Benefits include health
insurance and a 3% Simple IRA employer match after 2 years of employment.

 

To Apply
Send a cover letter ,resume and three references to Quamesha Brown, Operations Manager, at quamesha@metalmuseum.org. Please, no phone calls.

The Metal Museum is committed to building a culturally diverse staff and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We strongly encourage LGBTQIA+ individuals, Black, Indigenous, and people of color to apply.

To apply for this job email your details to Quamesha@metalmuseum.org

  • Full Time
  • Memphis

Metal Museum

Full Time

Memphis

To apply for this job email your details to Quamesha@metalmuseum.org