Box Office Manager

The Memphis Botanic Garden—a 96-acre urban oasis featuring over 30 display gardens, robust educational programming, and year-round community events—is seeking a Box Office Manager to lead ticketing operations for both Garden-hosted programming and major live events at our outdoor amphitheater, the Radians Amphitheater.

The Box Office Manager will play a pivotal role in ensuring seamless ticketing operations, exceptional guest service, and efficient collaboration across departments. The ideal candidate is a tech-savvy, detail-oriented multi-tasker who brings a positive attitude, ethical professionalism, and strong interpersonal skills. They are highly organized, thrive in fast-paced environments, and are equally comfortable working independently and as part of a team.

Type: Full time / Hourly

Reports to: Director of Live at the Garden & Radians Amphitheater

Pay Rate: $24-26 per hour

Primary Responsibilities:

• Oversee all daily box office operations, including ticket sales, will-call, guest services, and on-site support for:
  • Memphis Botanic Garden events and programs, such as Holiday Wonders at the Garden, youth education classes and camps, and seasonal exhibitions.
  • Radians Amphitheater live events, including Live at the Garden, Mempho Fest, and other concerts or large-scale performances.
• Manage the full ticketing and registration process for events across both venues, ensuring seamless customer experiences from purchase to entry.
• Supervise, schedule, and train box office staff to maintain high standards of accuracy, professionalism, and exceptional customer service.
• Act as the primary point of contact with ticketing software providers, ensuring system functionality, resolving technical issues, and setting up events.
• Collaborate closely with marketing, events, operations, and finance teams to align ticket pricing, promotional messaging, and ticketing timelines.
• Maintain a strong, visible presence during major events to manage front-of-house logistics, oversee guest entry, and resolve ticketing issues in real time.
• Manage all box office communication channels, including the box office phone line and email inbox; respond to inquiries in-person, online, and via phone.
• Create and disseminate internal event FAQs and ticketing guidelines for staff and volunteers.
• Generate regular and ad hoc reports on ticket sales, attendance, and revenue; provide data and insights to Operations, Finance, and Marketing teams.
• Work directly with the Director of Live at the Garden on show settlements and post-event reporting.
• Reconcile daily financial transactions, including cash, credit card sales, and online payments; ensure secure handling of all patron and financial data.
• Ensure compliance with ADA and accessibility standards; promptly resolve guest concerns related to access or accommodation.
• Develop, document, and enforce box office policies and procedures that support efficiency, guest satisfaction, and organizational goals.

Qualifications & Requirements:

• Minimum 3–5 years of experience in box office management, ticketing operations, or a related field, preferably in a performing arts, live events, or venue setting.
• Proficiency with Ticketmaster/Archtics is highly desired; ability to learn new systems quickly.
• Strong customer service orientation with excellent interpersonal and conflict-resolution skills.
• Demonstrated leadership experience, including hiring, training, and supervising part-time or seasonal staff.
• Exceptional organizational skills with the ability to manage multiple priorities, deadlines, and events simultaneously.
• Comfortable working independently and collaboratively in a fast-paced environment, including evenings, weekends, and holidays as event schedules require.
• High level of integrity and accountability in handling financial transactions and patron data.
• Strong written and verbal communication skills; ability to represent the organization professionally to the public.
• Commitment to accessibility, inclusivity, and guest satisfaction in all interactions.

Attributes:

• Positive and proactive attitude, with a commitment to providing outstanding guest experiences
• Team-oriented mindset, with the ability to collaborate effectively across departments including Operations, Finance, and Marketing
• Ethical and professional conduct, consistently demonstrating integrity and discretion
• Reliable and dependable, with a strong sense of responsibility and follow-through
• Adaptable and tech-savvy, with a willingness to stay current on evolving ticketing technologies and tools
• Highly detail-oriented and capable multi-tasker, able to manage competing priorities with accuracy and efficiency
• Self-motivated and accountable, consistently meeting deadlines and organizational objectives
• Excellent problem-solver, able to think critically and resolve issues under pressure in fast-paced environments

Special Requirements:

• Must submit to and pass a background check and drug screening.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
• Hours & schedule for this position vary per week depending on the Garden’s event schedule, including some evenings, weekends, and holidays.
• Must have reliable transportation.
• Ability to work outdoors in all weather conditions.
• Position requires walking, standing, and occasional lifting up to 50 lbs.
• The position is on-site at the Memphis Botanic Garden.

Full benefits package offered, including health, dental, and vision insurance plans, paid sick leave and paid vacation, 12 paid holidays annually, and a 401K match program.

If interested, email resume and cover letter plus two references to Jamison Totten, Director of Live at the Garden and the Radians Amphitheater, at Jamisontotten@liveatthegarden.com.

Equal Employment Opportunity Statement:
Memphis Botanic Garden is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information.

Physical Demands and Work Environment:
This position requires occasional lifting of at least 50 pounds, standing and sitting for extended periods, and working both indoors and outdoors in various weather conditions as needed. Reasonable ADA accommodations will be provided.

Disclaimer:
This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Duties and responsibilities are subject to change.