Spa Manager – Carriage House

Summary
Jasper Float Spa & Wellness Center is a pioneering wellness spa committed to creating transformational experiences that help our clients rest, reset, and restore. As we expand to multiple locations this year, we need a strong, grounded leader who can balance a welcoming environment with clear structure, accountability, and professionalism.

We are seeking a Spa Manager to help lead daily operations, support team performance, and contribute to a consistent, high-quality client experience.

The Spa Manager is the “Culture and Operations Anchor” of our business. You will be responsible for the daily excellence of our Carriage House – Women’s Only site and the seamless execution of our service protocols.
This role requires a balance of professionalism, leadership presence, and the ability to maintain a positive but structured team environment.

Position Overview
The Spa Manager is responsible for overseeing day-to-day operations, supporting team performance, and ensuring a “one of a kind” client experience. This role requires someone who can lead with confidence, maintain professional boundaries, and create consistency across the team. This is a hands-on leadership role–both operational awareness and emotional intelligence are essential.

Key Responsibilities
·         Oversee daily spa operations and ensure smooth workflow
·         Ensure the spa is “State Board Ready” at all times
·         Support and guide team members while maintaining professional boundaries
·         Ensure consistent, high-quality client experience across all services
·         Address and resolve operational or team concerns in a timely and professional manner
·         Monitor scheduling, coverage, and overall team efficiency
·         Uphold company policies, procedures, and workplace standards
·         Lead by example in professionalism, communication, and accountability
·         Support business growth through client retention, service excellence, and team alignment

What We’re Looking For (Requirements)
·         3+ years in Spa, Hospitality, or Luxury Retail Management
·         Strong communication skills with the ability to remain calm and professional under pressure
·         Experience in clerical and administrative office management
·         Ability to hold team members accountable while maintaining respect and consistency
·         Clear understanding of professional boundaries in the workplace
·         Confident decision-maker who does not rely on peer approval
·         Organized, dependable, detail oriented, and solution focused
·         Emotionally mature with the ability to manage conflict professionally
·         Passion for promoting the benefits of massage and skin care services
·         Flexible schedule, including Saturdays

What Will Set You Apart
·         Experience leading small teams in a client-focused environment
·         Ability to create structure without disrupting a positive team culture
·         Strong sense of ownership and pride in your work
·         Commitment to both team success and business growth
·         Esthetics, Massage, or Cosmetology License

Compensation
·         Competitive hourly rate ($18–$20/hour + commission, based on experience)
·         Performance-based incentives (bonus opportunities tied to spa performance)
·         Opportunity for growth as the business expands

Why Join Jasper
·         Be a part of a growing wellness center making an impact in the community
·         Contribute to a space focused on rest, recovery, and overall well-being
·         Opportunity to grow with a business that values both people and performance
·         Discounts on products & services

You will be joining a growing brand at a pivotal moment. You won’t just be “managing” a spa; you will be helping a CEO scale a business. We value empowerment, empathetic leadership, and operational clarity.

How to Apply
Submit your resume along with a brief statement on your leadership style and approach to team accountability to hr@jasperfloatspa.com.  Please note: 1. Applications missing the requested brief statement will not be considered. 2. Final candidates will be asked to provide professional references for verification as part of our hiring process.

Schedule: Full-time
Reports to: CEO/Owner
Location: Midtown Memphis, 38111