Student Coordinator : Adult English as a Second Language

The Student Coordinator works with the Adult ESL Team to communicate with Adult English Language Learners. The Student Coordinator will create and update student files and data; keep and report accurate attendance records; check files and data for accuracy and test and enroll students. The Student Coordinator will assist in other processes related to student support. The Student Coordinator will welcome students and support them throughout the Adult ESL stages including enrollment, orientation and testing. Availability to work two (2) evenings per week is required. Availability to travel between various site locations is required.

The successful Student Coordinator should have an understanding of basic customer service principles, creating a warm and welcoming environment for all students. Proficiency with computers and software, such as Google Sheets and Google Docs is required. Problem-solving skills and the ability to handle high-pressure situations while maintaining focus on serving students are very important in this position. This individual should be flexible, efficient, organized, and capable of independently solving problems.

The Student Coordinator in Adult ESL should model HopeWorks values and ethics central to the HopeWorks mission of “Hope in Christ”.  To be effective in this position, one must be caring, empathetic, conscientious, confidential, culturally-sensitive, and client-centered.  This individual should adhere to professional standards as outlined by rules and regulations governing their profession.

Essential Duties and Responsibilities:

Data Management & Processing

• Supervise the Data Management and Processing function to include:
• Verifying attendance and student enrollment forms for accuracy
• Enter data into the Jobs4TN state database maintaining accuracy
• Maintain records for student contact and pre and post assessments
• Maintain student files in compliance with state and federal guidance
• Ensure student testing is complete

Student Relations

• Welcome students in person or over the phone
• Greet students as they arrive for class
• Answer questions for students and potential students
• Schedule student enrollment, and assessments, and help students with changes in class schedules
• Create student accounts on digital platforms
• Reach out to students who are soon to exit the AESL program
• Ensure students have a connection/introduction to the Success Coach
• Follow up with student inquiries and connect them to the appropriate parties for support

General Operations and Workforce

• Participate in Adult ESL team projects
• Promote positive communication and teamwork
• Assist Adult ESL instructors in maintaining site inventory and neatness
• Perform basic office tasks, such as filing, data entry, answering phones, etc.
• Handle communications with clients and vendors via phone, email, and in person.
• Communicate student requests/concerns to Adult ESL leadership and/or other appropriate parties
• Perform basic office tasks such as filing, data entry, answering phones, etc.