Member Service Representative

Company Description

For more than two decades, HOPE has been improving lives by helping entrepreneurs, homebuyers, families and communities become more financially secure. Developing, rewarding, and retaining the industry’s best and brightest talent isn’t just good for business – it’s also the right thing to do. We create a work environment that fosters creativity, encourages collaboration, and provides the opportunity for our employees to do their best work. All while offering a generous and competitive benefits package.

If you share our commitment to service with integrity and producing results while doing things the right way, we invite you to explore the dynamic and rewarding career opportunities at HOPE.

Job Summary

The Member Service Representative is responsible for a wide variety of teller, administrative and clerical duties.  Duties include a high level of external and internal public contact and management of varied records and file systems.  Confidentiality is involved, and sensitive situations may be handled.

Primary and Essential Functions

Establish and maintain member accounts
Prepare and process teller transactions efficiently and effectively
Adhere to established cash handling and balancing procedures
Prepare corporate deposits daily
Perform a variety of administrative duties including but not limited to answering telephones, typing and filing
Provide excellent customer service
Adhere to all branch procedures

Desired Qualifications

Bachelor’s degree, business concentration preferred
Fluency in English and Spanish preferred
3+ years experience in banking/finance in areas related to job requirements
Cash handling and customer service experience



3 years: Cash handling

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  • Full Time
  • Memphis

HOPE Credit Union

Full Time


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