Bilingual Telephone Service Representative

Company Description

For more than two decades, HOPE has been improving lives by helping entrepreneurs, homebuyers, families and communities become more financially secure. Developing, rewarding, and retaining the industry’s best and brightest talent isn’t just good for business – it’s also the right thing to do. We create a work environment that fosters creativity, encourages collaboration, and provides the opportunity for our employees to do their best work. All while offering a generous and competitive benefits package.

If you share our commitment to service with integrity and producing results while doing things the right way, we invite you to explore the dynamic and rewarding career opportunities at HOPE.

Who You Are

The Telephone Service Representative is responsible for providing excellent customer service and prompt turnaround in response to customers’ calls to the Call Center.  This position is located at the Corporate Office in Jackson, Mississippi, and in designated satellite offices.

What You’ll Do

Participate in and lead Strengthening HOPE activities.
Answer telephone calls from customers and provide assistance as requested.
Maintain security over customer information.
Provide excellent customer service in a timely fashion.
Process member requests for debit and ATM cards.
Process mailed in deposits and loan payments.
Achieve the call center monthly goal by cross selling products and services.
Perform general administrative duties such as attending meetings, report production, etc.
Update all information on members account and mail outs.
Recommend process improvements for the department.
Recognize, document, and alert VP Call Center Manager of trends in calls.
Perform other duties as assigned by supervisor.

Desired Qualifications

Associate’s degree; business concentration preferred
One (1) to two (2) years of experience in banking/credit union environment as Teller or Member Service Representative or applicable call center experience


Associates or better.


1-2 years: Banking / Credit Union experience

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  • Full Time
  • Memphis

HOPE Credit Union

Full Time


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