Tour Operations Associate

Under the supervision of the VP of Archives and Exhibits and the Tour Operations Supervisors:

– Provide a quality tour to guests at Graceland in various positions through both verbal spiels and through audio equipment.
– Assist with the audio equipment by delivering instruction to guests and assist with any problems that may occur.
– Greet guests, provide excellent guest service, answer questions and direct them to proper locations.
– Assist with inspection of work area/equipment and provide a daily report of repairs and concerns to supervisors.
– Assist with SRT and VIP tours as assigned.
– Assist guest in all types of situations including emergency situations; administer First Aid when required.
– Research information as required.
– Assist in other duties as necessary or assigned.