HMIS Customer Portal Coordinator

SUMMARY:

The Homeless Management Information Systems (HMIS) Customer Portal Coordinator
is responsible for providing training of the HMIS Customer Portal database, technical assistance,
analytical support, and ensuring accurate reporting and adherence to HUD and CoC regulations
for all HMIS related responsibilities.
DUTIES AND RESPONSIBILITIES:

• Assist with system build-outs, in partnership with others, including, but not limited to the HMIS
  Lead Agency, the HMIS software company, and any contractors.
• Provide assistance to the HMIS Vice President of Information Management with data
  analysis and reporting for CoC, including but not limited to agency, project, and group
  level.
• Assist with merging data from HMIS Customer Portal and other databases for analysis and
  monitoring.
• Assist HMIS Vice President of Information Management with the process to use and present
  data to advance the goals of CAFTH and the CoC.
• Monitor HMIS Customer Portal use to ensure full participation by, and compliance of,
  agencies authorized to use HMIS
• Monitor agency adherence to CoC and HMIS Customer Portal operating policies and
  procedures. tools used by Partner Agencies
• Provides training, materials, and technical support to Partner Agencies and End Users to
  ensure proper use of HMIS Customer Portal.
• Perform other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

QUALIFICATIONS:

• Associate Degree (AA) or equivalent from a two-year college or technical school preferred
  in the field of Information Systems, or six months to one-year related experience and/or
  training, or equivalent combination of education and experience.
• Computer skills required: Proficient in Microsoft Office and Additional Software, as needed.
• Other skills required:
  – Strong knowledge and experience in the use of computer-based systems and data
  analysis.
  – Grant administration experience including familiarity with reading and interpreting
  Federal regulations and guidelines.
  – Requires a valid driver’s license with own personal transportation.
  – Passion for combating homelessness, domestic violence, substance abuse, and
  mental illness

COMPETENCIES:

• Diversity – Demonstrates knowledge of EEO policy; Shows respect and sensitivity for
  cultural differences; Educates others on the value of diversity; Promotes a harassment-free
  environment; Builds a diverse workforce.
• Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works
  with integrity and ethically; Upholds organizational values.
• Adaptability – Adapts to changes in the work environment; Manages competing demands;
  Changes approach or method to best fit the situation; Able to deal with frequent change,
  delays, or unexpected events.
• Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses
  intuition and experience to complement data; Designs workflows and procedures.
• Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities
  are covered when absent; Arrives at meetings and appointments on time.
• Change Management – Develops workable implementation plans; Communicates changes
  effectively; Builds commitment and overcomes resistance; Prepares and supports those
  affected by change; Monitors transition and evaluates results.
• Customer Service – Manages difficult or emotional customer situations; Responds promptly
  to customer needs; Solicits customer feedback to improve service; Responds to requests for
  service and assistance; Meets commitments.
• Dependability – Follows instructions, responds to management direction; Takes responsibility
  for own actions; Keeps commitments; Commits to long hours of work when necessary to reach
  goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Design – Generates creative solutions; Translates concepts and information into images;
• Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
• Initiative – Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation – Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others’ attention.
• Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Problem Solving – Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Professionalism – Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Project Management – Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity – Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works quickly.
• Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
• Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.