Junior User Experience Generalist (Contractor)

🚀 Calling all young adults in Memphis interested in research, technology, and design! 🚀

We are now accepting applications for our UX Cohort! Starting in mid-April, Code for America and RiseKit will convene a small group of young adults from Memphis to help shape the way technology connects people to resources and opportunities. This 24-week hybrid program is a unique opportunity to gain hands-on experience in user experience (UX) design and research while working on a real-world project to improve the RiseKit digital hub. The cohort requires a commitment of 5 hours per week from mid-April to the end of September 2025.

📅 Application Deadline: Wednesday, March 19 at 11:59pm (CDT)
🔗 Apply here
🔗 Read the FAQ

Who should apply?
We’re looking for Memphis-based young adults (ages 18-26) with zero to some experience in UX, research, or customer experience who are eager to learn and are interested in building a career in technology, user experience, customer experience, or design-related fields. We encourage those who have faced challenges growing up in Memphis—such as difficulty finding a living wage job, accessing education, or experiencing unstable housing—to apply.

What you’ll gain:
✅ Practical UX design, research, and project management skills
✅ Career coaching and mentorship
✅ Payment of $2,400 (in total), plus financial support to assist with transportation and connectivity needs to engage in this opportunity
✅ A supportive network of peers and professionals

About the Project
Cohort members will learn and apply research and design skills to make recommendations to improve a feature on the RiseKit digital hub. RiseKit is a digital platform designed to connect job seekers with employment, training, and support services. It partners with workforce development programs and community-based organizations to help individuals access economic mobility opportunities. Code for America’s Memphis Team will be organizing the cohort and its activities, providing payments, and guiding each member through the experience.

Activities
The contractor / cohort member will contribute to a collaborative user research and design project focused on improving the goal-setting feature on the RiseKit platform. There will be a mix of in-person and remote meetings. This includes:

• Conducting research with community members through various methods, such as interviews, surveys, and tests of prototypes, to gather insights
• Analyzing and synthesizing feedback to identify key challenges and opportunities for design improvements
• Developing UX artifacts, such as journey maps and low-fidelity prototypes, to visualize recommended changes
• Presenting research findings and design recommendations to RiseKit and other key stakeholders
• Share highlights of research and engage with community partners and stakeholders at a convening in Fall