Team Wayfinder (Operations Manager)

POSITION OVERVIEW

As a Wayfinder, you will play a crucial role in developing, implementing, and optimizing marketing processes to enhance efficiency, productivity, and collaboration within the agency. Excellent attention to detail and communication skills will drive project management in onboarding/offboarding processes, troubleshooting technology issues, and continuous process improvement.

KEY RESPONSIBILITIES

• Develop, implement, and optimize marketing processes and workflows to enhance efficiency, productivity, and collaboration within the agency.
• Collaborate with internal and external teams, including copywriters, coordinators, operations specialists, designers, photographers, website developers, to streamline operations, ensuring alignment and synchronization of strategies.
• Manage the marketing technology stack, including marketing automation tools, CRM systems, analytics platforms, and other relevant software, to maximize their effectiveness and utilization.
• Lead and guide the implementation of best practices in campaign execution, ensuring timely delivery, quality, and adherence to client objectives.
• Manage client onboarding and offboarding processes, ensuring client satisfaction through each step of the process
• Collaborate with internal team to troubleshoot technology, software, and social media issues
  Work with internal team to establish and maintain individual KPIs (Key Performance Indicators) to measure the success of marketing initiatives, regularly monitoring and reporting on campaign performance.
• Act as the liaison between internal and external teams, ensuring smooth communication and efficient project management.
• Stay up-to-date with industry trends, tools, and best practices, implementing innovative approaches to improve operational effectiveness.
• Identify opportunities for process improvement and automation, implementing solutions to drive operational excellence and reduce inefficiencies

REQUIREMENTS

• 3+ years’ experience in strategic media operations or related role within an agency environment
• In-depth knowledge of marketing technology and tools, including but not limited to CRM, marketing automation, analytics, and project management software.
• Excellent project management and organizational skills, with the ability to manage multiple projects and teams simultaneously.
• Exceptional communication and interpersonal skills to collaborate effectively with the Collective
• Demonstrated ability to drive process improvements and implement innovative solutions.
• Strategic thinker with a proactive and problem-solving mindset.
• Detail-oriented self-starter with a positive attitude and willingness to take initiative
• Ability to work under pressure, meet deadlines, and adapt to changing priorities
• Ability to work nights & weekends as-needed
• Reliable transportation for client meetings and events

WORK ENVIRONMENT

• Full-time position in a vibrant, collaborative, and community-focused culture
• Comprehensive salary packages, including full healthcare and retirement benefits
• Flexible hours, hybrid work with opportunities for professional growth and community involvement

HOW TO APPLY: Email resume and 3 work samples to Shannon Briggs at shannon@buildacampfire.com.

Tagged as: management, operations