Field Services Specialist

The Field Services Specialist assists the Project Manager with field calls.  The Representative receives the initial report of a field issue from customers (the Builders). The Field Services Specialist  manages the life cycle of the field issue which includes, investigating the issue, collaborating with other functions of the business to determine the resolution, and serving as the contact for the customer (Builder) throughout the claims process.

  • Focus on safety to achieve BBNA’s goal of Zero Harm
  • Contribute to providing services and products with Zero Defects
  • Work with Manufacturing and Shipping on completing parts orders as well as processing job adds, shortages, and errors.  Write change orders and ensure they flow properly through the business.
  • Respond to field issues reported by the Builders and problem solve field issues to resolve claims
  • Facilitate communications with Builder during claims investigation and resolution process
  • Collaborate with Manufacturing, Engineering and Project Management to determine final resolution
  • Track and follow-up on status of claims.  Document all potential claim issues and provide Project Managers with back-up information for submitted claims
  • Complete claims analysis and develop training on results of root cause analysis



  • Associates or 2-year technical degree
  • 3 years of related work experience in detailing, project clarification, project assistant or project management
  • Experience with Pre-Engineered Metal Building practices, including parts order entry processes and reading architectural and VPC construction drawings


  • 4+ years of relevant work experience
  • 2+ years of pre-engineered metal building (PEMB) experience
  • AutoCAD experience

Additional information

The preceding job responsibilities and tasks were designed to indicate the general nature and level of work performed by associates in this job.  It is not designed to contain or be interpreted as a comprehensive inventory of all job duties and responsibilities required of associates assigned to this job.  Associates may be required to perform other duties as assigned.  Additional job competencies, individual goals, and performance measurements are set at the department level.

The benefits are just as rewarding as the work at BlueScope.  To support our goal, we offer a total compensation plan and an outstanding benefits package that includes health insurance, life insurance, short and long term disability, paid time off, and retirement.

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  • Full Time
  • Memphis

BlueScope Buildings North America

Full Time


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