Director of Customer Relations

Director of Customer Relations

Our client is a busy and growing wholesale company in the luxury home goods space, committed to providing top-quality products and exceptional service to their customers. They are seeking an experienced and organized individual to join the team and lead their efforts in maintaining and enhancing customer relationships as a full-time Director of Customer Relations.

Key Responsibilities:
• Working directly with sales reps, retailers, and other customers
• Assisting in creating annual catalog and price list for digital and print publication
• Online marketing (email, social media, ads) for sales and promotions
• Assisting in processing purchase orders, invoices, and account receivables
• Resolving customers’ issues and concerns
• Processing claims and returns
• Implementing partner programs
• Updating and maintaining online stores
• Tracking samples inventory
• Organizing warehouse sales
• Attending out of town markets

Qualifications:
• Knowledge of Microsoft Office Suite
• Strong organizational skills and attention to detail
• Ability to work independently while following instructions
• Positive and pleasant attitude, contributing to a team-oriented environment
• Excellent communication skills
• Strong problem-solving abilities, with the ability to think critically and resolve customer issues effectively
• Some travel required