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TeamWorks Connector

Agape has an opening for a TeamWorks Connector. As a poverty-reduction initiative, Agape, through its place-based strategy, Powerlines Community Network (PCN), implements a Two-Generation paradigm. The TeamWorks Connector will support workforce programs essential to the staff, clients, and stakeholders of the Powerlines Community Network. The TeamWorks Connector will build relationships with the staff across the PCN programs and communities, as well as clients and workforce ecosystem PCN partners. The role is responsible for ensuring that programs across TeamWorks are implemented with fidelity and that data is collected consistently and correctly based on program design. TeamWorks Connector will participate in 2Gen training. TeamWorks Connector will engage participants with the fidelity of model design performance. The TeamWorks Connector will be responsible for caseload participants’ goal-setting, caseload service files, Connector reports, data entry, and case management in Agapes case management system (Penelope) and Jobs4tn.gov (Virtual Online System) entries. The connector works in collaboration with partner internal and external Agape staff. Collaboration referrals to agencies, community-based organizations, employers, and schools to provide holistic wraparound services for both parents and opportunity youth using the 2-Gen focus based largely on Aspen Institute’s work: Post-secondary Education and Workforce, Economic Supports Early Childhood Education, Health and Well-Being, and Social Capital.

Additionally, TeamWorks Connector should demonstrate an ability to work with a wide range of people, knowledge of workforce and employment services delivery systems, knowledge of social services, and community resources. Excellent communication skills (both verbal and written), proven ability as a problem solver and self-starter, excellent computer skills, as well as demonstrated user orientation, and organizational, and time management skills are required for this role. The Connector should ensure program quality, transparency, and accurate reporting.

TeamWorks Connector will ensure efforts to address the economic mobility needs of families served, appropriately addressing needs, i.e., medical, health, spiritual, emotional, social, employment, educational/training, etc. Primarily post-secondary, career training, and employment.

Case management knowledge of employment and social service delivery systems, knowledge of workforce resources, excellent communication skills (both verbal and written), proven ability as a problem solver and self-starter, excellent computer skills, as well as demonstrated user orientation, organizational, and time management skills. TeamWorks Connector Supervisor ensures program quality, transparency, and accurate reporting of Connector activities and workflow.

Responsibilities and Duties:

Assist with supervision of connector staff of Workforce services initiative.
Understand workforce and employment practices and TeamWorks programmatic processes and 2Gen Toolkit.
Manage caseload activity and quarterly compliance audits of TeamWorks department.
Serve participants in PCN communities to gain employment and workforce training. Set goals and meet all guidelines and key performance metrics.
Collect, record, and communicate data related to Workforce services initiatives. Auditing and quality reviews for accuracy of case files.
Provide incentive program input for TeamWorks. and other TeamWorks pilot programs as needed.
Coordinate on-site, virtual events, and activities on-site/virtual for program participants to encourage engagement, stability, and individual/family goal attainment.
Maintain current and accurate documentation of services provided to adults and families in the case management system based on various requirements.
Agape is a data-informed agency. TeamWorks Connector must use data from case management services for the continuous quality improvement process of the current caseload, as well as participate in regular team meetings dedicated to service and program improvement.
Provide reporting and other activities to ensure compliance with grants and additional funding.
Ensure program fidelity across TeamWorks programs.
Participate in all programs and required trainings.
Assist TW Supervisors with special projects appropriate to the role as duties assigned.
Meet all guidelines and key performance metrics with accurate documentation of services in Agapes Penelope Case Management System.
Assist with data collection and analysis as needed to obtain and maintain data.
Complete internal reports and provide TeamWorks program-related information.
Attend regular team, area, and cross-sectional meetings.
Attend Multidisciplinary Team Meetings and other in-service trainings provided by the agency.
Must be able to work with a flexible schedule, which would allow for needed interaction and involvement for the tasks of this position i.e. weekend and evening hours, etc.
Will perform all other duties, within the general scope of this position, as requested by the TeamWorks Director, or other members of Agape Leadership.

I. Record Keeping:

Maintain accurate and timely reports for case records according to Agape procedures and grant standards through data entry into Agape’s case management system, Penelope.
Be prompt in initiating and replying to all correspondence and inquiries.
Submit timely reports of all referrals and services.
Provide all needed and required data, including audits, for evaluation purposes.
Actively participate in Agapes PQI Process, using data to inform supervision and team practices.

II. Professional Responsibilities

Maintain positive and productive relationships with workforce development collaborative partnerships, staff, and administration.
Participate in the engagement of two-generational programmatic related areas to connect and engage families to services needed, i.e. education, career development, career coaching, and other employment services through community partners and agencies.
Participate in staff meetings, in-service training, and approved and planned relevant workshops, seminars, and training events.
Attend workshops and conferences, as approved or planned by the agency, to improve and enhance skills and delivery of services.
Focus on specific TeamWorks programmatic obligations, goals, and objectives, align with voice and choice of families (Social and economic goals).
Arrange hiring services on-site and virtual events along with TeamWorks leadership to connect local employers and businesses to participants; Employers from all industry sectors inside or outside PCN network.
Provide employment wraparound supports to address needs and overcome barriers to ensure stability and individual/family goal attainment of employment and training services.
Assist with virtual or on-site job fairs, career exploration events, and hiring events.
Provides networking assistance to participants applying for positions virtually, resume writing support and assistance with job search for employment.
Make face-to-face, virtual, telecommunication contact in 72 hours
Work in partnership with all other agencies involved and through Powerlines Community Network, led by Agape Child & Family Services.
Use data for continuous quality improvement for site-based programs.

Physical Requirements:

Prolonged periods of sitting at a desk and working at a computer.
Prolonged walking and standing, and climbing stairs within schools and community sites.
Must be able to lift up to 20 pounds at a time.

Qualifications:
Bachelors degree or higher in Business, Social Work Public Administration, or related field preferred. Bachelors degree required, Masters preferred with at least 3 years of relevant experience, including program coordination and supervisory experience (7 years of relevant experience in lieu of a degree). The ideal candidate must have a demonstrated ability to provide culturally sensitive, community-based services while working with a wide range of people and a passion for serving others. Proven ability to facilitate engaging group instruction, both to team and stakeholders. Must have excellent communication skills, both written and verbal, and demonstrated computer proficiency, including the use of Microsoft Office Suite and other software applications essential to this position. Must demonstrate outstanding organizational and management skills and have proven ability as a problem-solver and self-starter. Experience using a case management system and the utilization of data analysis to inform service plans and supervision needs. Must have an automobile available for business use and maintain a current driver’s license and current auto insurance with acceptable levels of coverage. Will be required to work a flexible schedule to include evenings and weekends as needed. The candidate must be willing to engage in Agape’s Performance Quality and Improvement (also known as Continuous Quality Improvement) standards of quality & excellence.

Starting Salary Range: $38,000 – $43,500

Early Childhood Connector

Agape currently has an opening for an Early Childhood Connector. As a poverty-reduction initiative, Agape, through its place-based strategy, Powerlines Community Network (PCN), implements a Two Generation paradigm. PCN is a place-based, collective impact community transformation initiative, modeled, in part, after the nationally acclaimed Harlem Children’s Zone. PCN is focused on serving at-risk neighborhoods by connecting residents with resources that will help create a more nurturing environment for children and families. The Early Childhood Connector supports the implementation of an Early Childhood site-based program in designated areas served by Agape. Works in partnerships and relationships with key community leaders, supporters and advocates to provide holistic wraparound services for both parents and children, using the 2-Gen focus based largely on Aspen Institutes work: Early Childhood Education, Postsecondary Education and Workforce, Economic Supports, Health and Well-Being, and Social Capital.

Roles and Responsibilities:

Specific responsibilities of the Early Childhood Connector include:

Partnering with families to Identify and address the needs of their children, birth to age 5, in all aspects of early childhood development and Kindergarten-readiness as defined by Shelby County and the State of Tennessee;
Leveraging comprehensive resources needed to support the goal that all children enter Kindergarten ready to learn;
Building relationships with key community partners and stakeholders to leverage resources in response to the family’s wishes.
Collaborating with families to administer Early Childhood assessment tools, including Ages and Stages (ASQ) and the Adverse Childhood Experience Questionnaire (ACE).
Accurately recording and reporting on expected outcomes;
Maintaining accurate and up-to-date case notes;
Promoting family voice and choice in decision-making processes.
Collaborating with multidisciplinary teams within Agape to promote child and family success.
Must be able to work with a flexible schedule, which would allow for the needed interaction and involvement for this position’s tasks, i.e., weekend and evening work hours, etc.
Must maintain all necessary and generally expected records on a timely basis.
Adheres to agency policies and procedures.
Attend and represent Agape in appropriate meetings and trainings with other agencies.
Attend Multidisciplinary Team Meetings and other in-service trainings provided by the agency.
Attend regular supervisory and team meetings.
Will perform all other duties, within the general scope of this position, as requested by the Coordinator, PCN Operations Director, or other members of Agape Leadership.

Physical Requirements:

Prolonged periods of sitting at a desk and working at a computer.
Prolonged walking and standing, and climbing stairs within schools and community sites.
Must be able to lift up to 20 pounds at a time.

Qualifications
Bachelors degree in child development and family studies or related degree from an accredited college or university, or equivalent combination of education, training, and experience which provides the required knowledge, skills, or abilities for this position. A minimum of two years of demonstrated experience in the implementation of Early Childhood initiatives and data analysis; Sensitivity to family case-management relationships and cultural competency; Ability to work with a wide range of people with diverse racial, ethnic, cultural, and socio-economic backgrounds; Experience identifying and connecting families with Early Childhood systems and resources; Demonstrated experience providing case management for a caseload of clients; Knowledge of and experience with the administration and reporting of Early Childhood assessment tools such as Ages and Stages (ASQ) and the Adverse Childhood Experience Questionnaire (ACE; Knowledge of and experience working with social services computer-based delivery systems; Excellent verbal and written communication skills; Ability to work well independently as well as part of a team; Proven ability as a problem solver and a self-starter; and Excellent computer, organizational, and time management skills. Must have an automobile available for business use and maintain a current drivers license and current auto insurance with acceptable coverage levels. Will be required to work a flexible schedule to include evenings and weekends as needed. The candidate must be willing to engage in Agape’s Performance Quality and Improvement (also known as Continuous Quality Improvement) standards of quality & excellence.

Starting Salary Range: $38,000 – $43,500

STARS Connector

Agape has a current opening for a STARS Connector. As a poverty-reduction initiative, Agape, through its place-based strategy, Powerlines Community Network (PCN), implements a Two-Generation paradigm. The Stars Connector works within an identified school, following a caseload of students. The Stars Connector provides meaningful interventions for caseload students that address their reasons for referral as well as their defined goals. The Stars Connector will build relationships with the students on their caseload, their students’ parents or guardians, the school faculty and administration, and the community. The Stars Connector is responsible for assessing the student and their family’s needs to design interventions that are both meaningful and appropriate, provide trauma-informed and resilience-building services, and to input relevant data and case notes into Penelope daily. Stars Connectors are responsible for facilitating efforts to address the health and welfare of children and families served, appropriately addressing needs, i.e., medical, health, spiritual, emotional, social, employment, educational/training, etc.

Additionally, the Stars Connector should have excellent interpersonal skills and knowledge of social services systems. The Stars Connector needs to have strong organization and time management skills They must possess the ability to work well independently as well as part of a team; work in partnerships and relationships with key community leaders, supporters, and advocates.

Connectors ensure program quality, transparency, and accurate reporting.

Responsibilities and Duties:

Conduct and update individual/family needs assessment with each family’s participation to develop an individualized service plan for youth and family involved, noting needed, desired, and requested services and resources
Provide two-generational, family-driven, and strength-based services to youth and families who require particular resources and assistance.
Focus on specific programmatic obligations, goals, and objectives, align with voice and choice of families (social and economic goals).
Facilitate the connection and engagement of two-generational families to services needed, i.e. educational, mental health, substance abuse, workforce development, parenting/relational health (mentoring, gang resistance), homelessness, exposure to violence services, and other services provided through community agencies and resources.
Arrange, coordinate, and monitor services related to meeting the needs of program participants to ensure stability and individual/family goal attainment as related to:
Improving attendance.
Improving behavior.
Improving parental engagement in school and students’ academic pursuits.
Dealing with family crises as they arise.
Coordinate events and activities onsite for program participants to encourage stability and individual/family goal attainment.
Work in partnership with all departments and other agencies involved and through the Powerlines Community Network, led by Agape Child & Family Services.
Maintain current and accurate documentation of services provided to youth and families based on various requirements and provide necessary data to Agape and partnering agencies, if agreed upon, for input into the appropriate data systems.
Agape is a data-informed agency. The Stars Connector must accurately record data based on program standards and use data for continuous quality improvement for both school-based and site-based programs.
Must be able to work with a flexible schedule, which would allow for needed interaction and involvement for the tasks of this position i.e. weekend and evening hours, etc.
During the summer, when school is not in session, the Stars Connector will work to support Agapes summer camp initiatives as well as maintain contact with their caseload students and their families.
Complete internal reports and provide information concerning stability.
Attend and represent Agape in appropriate meetings and training with other agencies.
Attend Multidisciplinary Team Meetings and other in-service trainings provided by the agency.
Attend regular supervisory and team meetings.
Will perform all other duties, within the general scope of this position, as requested by the Connector Supervisor, Site Coordinator, the PCN Operations Director, or other members of Agape Leadership.

II. Record Keeping:

Maintain accurate and timely reports for case records according to Agape procedures and grant standards through data entry into Agapes preferred data collection system and documentation in all required areas.
Be prompt in initiating and replying to all correspondence and inquiries.
Submit timely reports of all referrals and services to the Supervisor.
Provide and use all the necessary required data for evaluation purposes.

III. Professional Responsibilities

Maintain positive and productive relationships with the teachers, staff, and administration in the assigned school.
Participates in staff meetings, in-service training, and approved and planned relevant workshops, seminars, and training events.
Participate in other Agency functions, i.e. community awareness events, advocacy activities, fundraising events, etc.
Participate in agency planning and development, especially specific to programmatic related areas.
Physical Requirements:

Prolonged periods of sitting at a desk and working at a computer.
Prolonged walking and standing, and climbing stairs within schools and community sites.
Must be able to lift up to 20 pounds at a time.

Qualifications
Bachelors degree in Education, Social Work, or related field from an accredited college or university, with at least 2 years of relevant experience. The ideal candidate must have a demonstrated ability to work with a wide range of people, including children, and provide culturally competent service delivery. Demonstrated case management experience is preferred. Knowledge about community development and a passion for helping others. Must have excellent communication skills, both written and verbal, demonstrated computer proficiency, including the use of Microsoft Office Suite and other software applications essential to this position. Should possess outstanding organizational and management skills and have proven ability as a problem solver and self-starter. Understanding of data collection procedures and the aptitude for using data to inform decisions and processes. Must have an automobile available for business use and maintain a current drivers license and current auto insurance with acceptable levels of coverage. Will be required to work a flexible schedule to include evenings and weekends as needed. The candidate must be willing to engage in Agapes Performance Quality and Improvement (also known as Continuous Quality Improvement) standards of quality & excellence.

Starting Salary Range: $38,000 – $43,500

Persistence Coach

About Us 

The Greater Memphis area has more than 45,000 young adults, aged 16-24, who are out of school and out of work. Nearly half of these young adults are in poverty, and only 1% will be on the path to a living wage by the time they are 28.

The young adult population represents the next generation of community, business, and political leaders. It is imperative that they are equipped with the skills and supports that they need today in order to guide Memphis forward tomorrow. The Collective Blueprint advances a community framework that reflects the personal and economic aspirations of the city’s young populace.

The Collective Blueprint was started in 2016 and is the only local organization that is specifically tailored to the needs of young adults. We provide relationships, resources, and a network of support to help young adults discover and develop their unique talents in order to advance their personal and professional objectives. Our Vision is that all young adults have the power to live their best lives and the tools to make that a reality.

The Collective Blueprint Model 

The Collective Blueprint is building the framework to reach economic equity for all young adults in the following ways:

  • Programs: Establish career pathways for young adults that will put them on track toward a living wage
  • Advocacy: Advocate for equitable policies and programs that meet the unique needs of young adults
  • Systemic Change: Bring about systemic change that will enable young adults to identify, pursue and achieve their life goals

The Position Overview:

The Persistence Coach provides intensive support to our Leaders (i.e., program participants), during our program. Specifically, the coach builds relationships with each Leader, facilitates workshops and training sessions, and supports Leaders in creating a pathway plan and connecting with resources. Additionally, the coach meets regularly with Leaders for coaching sessions to set goals and outline next steps around school, careers, and other life areas. A great coach is skilled at communicating consistently, relentless at goal setting and follow-up, superb at navigating systems and resources, and creative in helping to inspire our Leaders.

The Persistence Coach’s most important objective is to develop and cultivate a deep and meaningful relationship with each young adult while driving towards progress against professional and personal goals, among other coaching milestones; we want all young adults to succeed. Persistence Coaches are held accountable for the success of their cohort of young adults, specifically against the metrics of acceptance into school, completion of school, getting certified, placement in a career, as well as additional metrics for our high school programming.

Responsibilities: 

  • Building deep relationships and reaching goals
    • Builds strong and long-lasting positive relationships with young adults, specifically with your cohort of 20-25 young adults
    • Goes above and beyond to support young adults along their journey, and keeps in frequent contact with program participants (at least 2-3 times weekly, including occasional nights and weekends)
    • Assists young adults in understanding their abilities, talents, interests, and personality characteristics in order to develop career options
    • Plans, organizes, and conducts individual coaching sessions on a regular basis
  • Getting to and through school and to a career
    • Compiles and studies occupational, educational, and economic information to assist young adults in making and carrying out vocational and educational goals
    • Becomes expert on pathways, paperwork requirements and application processes
    • Supports the application and retention process for school, and troubleshoots as barriers arise
    • Supports young adults through their employment placement process
  • Tracking progress and continually learning
    • Helps individuals create action/development plans
    • Collects and maintains accurate and complete records and coaching notes on a weekly basis, including information on the following: goals, progress against goals, next steps, demographics, performance, and social development
    • Supports data collection process for internal learning, as well as external grants
  • Other responsibilities
    • Facilitates some school success and job readiness workshops that may include resume writing, interview techniques, and additional soft skills training
    • Occasional nights and weekends required
    • Other duties as assigned

Qualifications:

  • Demonstrated passion and experience helping young adults to understand and communicate their true value
  • Possess a ‘Whatever it Takes’ attitude and approach to supporting young adults
  • Bachelor’s degree strongly preferred; The Collective Blueprint will consider meaningful educational, work and/or military project management experience in exchange for degree requirements where appropriate
  • Experienced in building, establishing, and maintaining effective relationships with young adults
  • Strong, intuitive communicator who is comfortable presenting to, and engaging with, young adults
  • Excellent organizational and data collection skills
  • Demonstrated ability to carry out multiple tasks and meet deadlines
  • Professional experience with nonprofits or a significant track record of social sector volunteerism
  • High energy and positive attitude; shows passion about The Collective Blueprint’s mission

The Collective Blueprint is proud to be an equal opportunity employer. We are committed to supporting and encouraging diversity in the workplace. We welcome our employees’ differences regardless of race, color, creed, religion, gender, national origin, sexual orientation, marital status, age, gender identity, disability or veteran status.

Flexible Work Arrangement

The TCB team enjoys a flexible work arrangement where some of our work can be done remotely. Our physical office in Memphis is always available for the team, and whenever gathering in-person is both safe and in service of our goals, we do so. For our education and career programs, we have found that in-person programming is more reliably effective and supports the development of relationships that are integral to our work with young adults and that work is typically delivered in a classroom setting.

Application Instructions

To apply, please submit your resume and cover letter. This is an outstanding opportunity for a highly motivated professional to assume a pivotal role in the evolution of a fast-growing organization. We are seeking an individual of outstanding quality, with a proven track record and a passion for young adults. The Collective Blueprint is prepared to offer an attractive compensation package, as well as health, 401(k), and vacation benefits. Starting salary is $52,500, negotiable based on experience. We also provide relocation assistance for applicants 100+ miles from Memphis.