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ACCOUNT REPRESENTATIVE ENTRY LEVEL

About the role:

As an Account Representative for TQL, you will be responsible for supporting and working with an established Sales Team to drive revenue. You will start your career in an accelerated training program to learn the industry and TQL’s culture. Once training is complete, you will become the dedicated Account Representative focused on identifying and growing new and existing business by presenting TQL customers with our newest transportation services 24/7/365.

 

What’s in it for you:

$40,000 base salary with un-capped commission opportunity
If interested, paid relocation to TQL’s HQ in Cincinnati, OH
Health, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match
Paid training and structured mentoring program
Career advancement opportunities with 75% of our sales managers promoted from within
We win wherever we go – Voted a Fortune 100 Best Companies To Work For (2023) and Forbes America’s Best Employers (2022)
What you’ll be doing:

Communicate with the sales team and customers to build and maintain ongoing relationships
Manage daily shipment activities, resolving issues to ensure pickup and delivery is on time
Work with the sales team to provide and negotiate competitive pricing and rates
Input, update, and manage shipment information in our state-of-the-art systems
Collaborate with the support team to guarantee each shipment is serviced properly
Assist with billing and accounting responsibilities as needed
Become a subject matter expert for TQL’s new transportation service
What you need:

College degree preferred, but we have successful account representatives without one
The determination to work harder than anyone you know
Excellent communication skills
Strong problem-solving skills, while being forthright about conflict
Ability to work with the latest technologies
An obsession for great customer service
Where you’ll be:  3175 Lenox Park Blvd., Suite 202, Memphis, TN 38115

Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

If you are unable to apply online due to a disability, contact recruiting at recruiting@tql.com.

Service Manager

Description

Amro Music is seeking a highly motivated, detail-oriented individual to schedule and lead our piano moving truck and piano/organ repair technicians. This individual will handle inquiries for moving and tuning/repair services. This individual also supervises and manages our piano moving and technical representatives, setting the course for the  department.

This position requires a detail-oriented, customer-focused individual with strong organizational and motivational  skills. The ability to handle administrative tasks, lead a team, execute actionable improvements to processes, and adapt to changing circumstances is crucial for success in this role. Musical experience is not a prerequisite, but a willingness to learn and familiarity with pianos is beneficial.

Job responsibilities include:

  1. Service Coordination and Scheduling:  Prioritize and manage incoming customer requests for piano moving,  tuning, and repair services via phone calls, emails, online requests,  and in-person inquiries. Schedule service appointments and coordinate  logistics with customers, technicians, and moving teams to ensure timely  and efficient service delivery.
  2. Team Management and Supervision:  Lead, supervise, and manage a team of piano moving technicians and  repair specialists, providing guidance, training, and support to ensure  high-quality service delivery. Communicate schedules, assignments, and  expectations clearly to team members, fostering a positive and  productive work environment. Conduct regular performance evaluations,  provide feedback, and address any performance issues or concerns  promptly.
  3. Customer Service:  Ensure customer satisfaction by delivering exceptional service,  resolving issues effectively, and exceeding customer expectations  whenever possible.
  4. Process Improvement and Quality Assurance:  Develop and implement processes and procedures to streamline service  operations, improve efficiency, and enhance customer satisfaction.  Monitor service quality and customer feedback, identifying areas for  improvement and implementing actionable solutions to address issues and  enhance service delivery. Regularly review departmental performance  metrics and key performance indicators (KPIs), identifying trends and  opportunities for optimization.
  5. Financial Management:  Review department Profit & Loss statements regularly, monitoring  expenses, revenue, and profitability to ensure financial targets are met  or exceeded.
  6. Vendor and Supplier Management:  Coordinate with vendors and suppliers to order tools, equipment, and  parts needed for piano moving, tuning, and repair services, ensuring  timely procurement and inventory management.
  7. Strategic Planning and Business Development:  Collaborate with senior management to develop strategic plans and goals  for the piano service department, aligning objectives with overall  business objectives and growth targets. Identify opportunities for  business expansion, market growth, and service innovation, developing  strategies and initiatives to capitalize on market trends and customer  needs.
  8. Training and Development:  Stay updated on industry trends, best practices, and technological  advancements in piano moving, tuning, and repair services, sharing  knowledge and insights with the team.
  9. Customer Education and Outreach:  Develop educational resources and materials for customers to enhance  their understanding of piano maintenance, tuning, and care practices.  Engage in community outreach and marketing efforts to promote piano  services, raise awareness of the organization’s expertise, and attract  new customers.

This posting is for a full-time position (40 hours per week) eligible for benefits. Starting pay is $40,000/year (hourly, annualized) with performance-based bonus opportunities and annual profitability bonus potential.

Benefits include:

  • Paid time off
  • Sick time
  • 401(k) matching
  • Healthcare insurance, including dental and vision
  • Robust training program

About Amro Music: Amro Music is a family-owned and locally operated business that serves the needs of musicians across the Mid-South. Amro Music has been a pillar of financial stability during its 101-year-old history, never having missed a payroll or had to lay off employees since its founding. Today, Amro Music is frequently recognized in the music products industry with awards for customer service, online presence, and community support, and is a multi-year award winner of the Commercial Appeal’s Top Workplaces in Memphis.

Museum Store Manager

  • Greet museum visitors, answer questions, and attend the Museum Store.
  • Oversee the daily operations of the store including but not limited to managing store budgets, updating financial records, data entry of all incoming products, and management of POS software.
  • Maintain proper inventory levels, ensure stocking, implement purchasing plans, and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals.
  • Scout new metal artists to feature in the sales gallery by staying up to date on contemporary jewelry artists, blacksmithing and foundry news, and events.
  • Meet or exceed monthly sales goals.
  • Implement cross-training of all Museum employees and part timers to always maintain productivity.
  • Maintain outstanding store condition and visual merchandising standards.
  • Maintain ecommerce site which includes photographing new products, writing descriptions, data management and shipping of all sold items.
  • Prepare monthly sales reports that track revenue, expenditures, and payments to artists.
  • Develop marketing strategies to raise our customers’ pool, expand store traffic and optimize profitability, including but not limited to digital and physical ads, events, social media, and holiday lookbooks. These strategies will be incorporated with the marketing and communications team yearly plans.

Guest Services Assistant

Guest Services Assistant

MoSH
Located in Memphis, TN, MoSH (the Museum of Science and History; the Museum) is a well-established 501c3 that seeks to create a community of people who share a richer understanding of one another and the world around us.  The Museum consists of the Pink Palace Museum, the Lichterman Nature Center, the Coon Creek Science Center, and other historical properties. We inspire discovery through collecting, preserving, and interpreting the cultural histories and natural sciences that shape our region.

Join our team as we embark on an exciting phase of executing our new vision.  Our museum is committed to telling our story by:

·         Advocating for Authenticity – Illuminate varying perspectives and uphold accurate interpretation, without glossing over tough ideas.

·         Magnifying Belonging – Building active audiences through outreach, co-creation, and participatory inclusion.

·         Embodying Holistic Stories – Incorporating context and presenting lesser known stories to portray a complete, systemic picture of the region and its history.

·         Constructing Intersections – Creating welcoming common spaces that encourage serendipitous and unstructured engagement and foster meaningful interactions between diverse groups of people.

Responsibilities
·            Consistently demonstrate a guest-first attitude by modeling exceptional customer service skills at all times.

·            Anticipate and meet guest needs, including (but not limited to) selling admission and/or membership, sharing exhibition and program information, checking in guests for special events, greeting tours and groups, answering main museum phone line, responding to museum emails, providing transportation information, and more.

·            Manage all admissions transactions (both paid and complimentary) in the museum box office.

·            Handle and accurately balance cash/credit transactions utilizing a point of sale & ticketing/database constituent management system.

·            Maintain conversational knowledge about the museum, exhibitions, memberships, programs, special events, and more.

·            Openly share pertinent museum information and strategies for success with fellow Membership and Visitor Services Assistants.

·            Actively promote, sell, and service MoSH memberships.

·            Apply creative problem-solving ability to address guest concerns and respond to/note visitor complaints.

·            Collect guest contact information for museum follow-up via email and/or direct mail.

·            Ensure that all guest-facing materials are stocked and neatly presented, including brochures, gallery notes, and more.

·            Support museum operations by providing administrative and/or event- and project-based support to other departments, including (but not limited to) covering museum reception duties, greeting tour groups, processing membership gifts and data, and more.

·            Thoroughly understand & support department & museum goals; model professionalism, passion, & productivity.

·            Other duties as assigned.

 

Range of Experience

·            Preferred minimum of 2 years of customer service experience

·            Flexible availability, including holidays, nights, and weekends

·            Knowledgeable in standard computer applications and programs (MS suite, internet/email, file management)

·            Passion for working with the public

·            Exceptional interpersonal and communication skills

·            Must be available 3 days per week: 10am – 5pm and at least 1 weekend day required per week

Compensation

Compensation is $15.00 and hour.  The Museum offers a full range of benefits, including health care, vacation and sick leave, and death and disability insurance. The Museum also offers life, dental and vision insurance.

To Apply

To apply, email resumes and cover letters to Jacqueline Norfork at jacqueline.norfork@memphistn.gov

 

Applications will be accepted until the position is filled.  MoSH values diversity throughout our museum.  In order to tell authentic, holistic stories of our region’s history, culture and science, MoSH strives to create a diverse workforce to support our collections, exhibits and programming.  MoSH is an Equal Opportunity Employer.

More information about MoSH can be found on our website at www.moshmemphis.com.

Full Time Retail and Sales Coordinator

Retail and Sales Coordinator

MoSH

Located in Memphis, TN, MoSH (the Museum of Science and History; the Museum) seeks to create a community of people who share a richer understanding of one another and the world around us.  The Museum consists of the Pink Palace Museum, the Lichterman Nature Center, the Coon Creek Science Center, and other historical properties. We inspire discovery through collecting, preserving, and interpreting the cultural histories and natural sciences that shape our region.

 

Join our team as we embark on an exciting phase of executing our new vision.  Our museum is committed to telling our story by:

 

·      Advocating for Authenticity – Illuminate varying perspectives and uphold accurate interpretation, without glossing over tough ideas.

·      Magnifying Belonging – Building active audiences through outreach, co-creation, and participatory inclusion.

·      Embodying Holistic Stories – Incorporating context and presenting lesser-known stories to portray a complete, systemic picture of the region and its history.

·      Constructing Intersections – Creating welcoming common spaces that encourage serendipitous and unstructured engagement and foster meaningful interactions between diverse groups of people.

 

Responsibilities

·         Assists in the daily operations of the museum Shop and Box Office

·         Assists in supervising part-time Guest Services staff that support all areas of business

·         Prepares work schedule for part-time staff

·         Trains new employees in the shop and box office POS, general sales, and operations

·         Directs, explains, and demonstrates work practices and procedures

·         Supports the Retail Services Supervisor and Box Office Supervisor throughout the day to ensure redundancy in coverage in the shop and box office

·         Resolves customer complaints and provides information regarding all programs offered by MoSH

·         Observes workers to ensure that services to customers are performed courteously and correctly

·         Performs established procedures to bring system on-line and to back-up system

·         Trouble shoots computer problems by working with computer software company representatives to resolve problems

·         All other duties, essential or otherwise, as may be assigned by supervisor.

 

Range of Experience

·         High school graduate

·         Two years’ experience in customer service, reservations, or closely related field, or any combination of experience and training which enables one to perform the essential job functions.

Compensation

The salary for this position is $32.500. Compensation is commensurate with experience and abilities.  The Museum offers a full range of benefits, including health care, vacation and sick leave, 401k with a 5% match, and death and disability insurance.  The Museum also offers life, dental and vision insurance.

 

To Apply

Submit one document with cover letter (providing your salary requirements and how you learned about the position) and your resume via email to:

 

Jeffrey King

Director of Guest Services

MoSH

jeffrey.king@memphistn.gov

 

Applications will be accepted until the position is filled.  MoSH values diversity throughout our museum.  In order to tell authentic, holistic stories of our region’s history, culture and science, MoSH strives to create a diverse workforce to support our collections, exhibits and programming.  MoSH is an Equal Opportunity Employer.

 

Writing samples, a short presentation, and references may be required from finalists.  Academic, credit, and criminal background checks will be conducted before a final offer is made.

 

More information about MoSH can be found on our website at www.moshmemphis.com.

Piano Service Manager

Amro Music is seeking a highly motivated, detail-oriented individual to schedule and lead our piano moving truck and piano/organ repair technicians. This individual will handle inquiries for moving and tuning/repair services. This individual also supervises and manages our piano moving and technical representatives, setting the course for the department.

This position requires a detail-oriented, customer-focused individual with strong organizational and motivational skills. The ability to handle administrative tasks, lead a team, execute actionable improvements to processes, and adapt to changing circumstances is crucial for success in this role. Musical experience is not a prerequisite, but a willingness  to learn and familiarity with pianos is beneficial.

Daily Responsibilities: 

  • Prioritize answering and responding to customer requests for piano moving, tuning, or repair in a timely manner. Requests and inquiries come in the form of phone calls, emails, online web requests, and in-person.
  • Lead and communicate schedules with the moving team and independent contractors.
  • Adapt to changes in schedules and customer demands by handling last-minute requests with flexibility and efficiency.
  • Work and communicate with piano sales staff, accounting, director services,  and other key departments to ensure clear and consistent communications,  deliveries, and follow-up appointments.

Additional Responsibilities: 

  • Ensure moving and technical teams meet scheduled moving/delivery and service  windows through identification and tracking of KPIs and DPIs.
  • Lead weekly moving department meetings.
  • Develop and execute processes and procedures that benefit the customer, the department, and our employees.
  • Review department Profit & Loss statements monthly.
  • Set the direction and goals for the department, and motivate employees and  independent contractors to achieve departmental objectives.
  • Work with vendors and suppliers to order tools and parts as needed.
  • Identify key demographics, develop marketing strategies, and implement procedures to ensure departmental success.

This posting is for a full-time position (40 hours per week). Starting pay  is $19.25/hour, with hourly pay increased for individuals with two or more years of similar experiences. High-performing individuals can also earn an annual profit-sharing bonus. The expected hours for this position are 5 days per week (Monday through Friday) from 9 am-6 pm.
Benefits include: 

  • Paid time off
  • 401(k) matching
  • Healthcare insurance
  • Robust training program

About Amro Music: Amro Music is a family-owned and locally operated business that serves the needs of musicians across the Mid-South. Amro Music has been a pillar of financial stability during its 103-year-old history, never having missed a payroll or had to lay off employees since its founding. Today, Amro Music is frequently recognized in the music products industry with awards for customer service, online presence, and community support, and is a multi-year award winner of the Commercial Appeal’s Top Workplaces in Memphis.