Job Tag: sales

JOB SUMMARY

As a sales associate, you will be the face of our company! You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational, insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

DUTIES AND RESPONSIBILITIES

CUSTOMER SERVICE

– Proactively engage and make a connection with customers.

– Asking questions and listening to customer’s needs.

– Directing customers to merchandise; informing them about upcoming events, promotions, mobile offers, STAR card

– Provide premier customer service.

– Cooperate and build positive, inclusive and respectful relationships; take accountability for your own actions and outcomes.

ORGANIZATION

– Maintaining store appearance.

SALES

– Cross-selling products and knowing layout of the store.

– Make suggestions to customer on latest trends and current promotions based on customer’s individual needs.

– Upselling products.

– Learning product features; keeping up with the latest trends; leveraging company tools and technology to confidently provide the customer with product knowledge/specs.

– Using a Point-of-Sales system, processing cash exchanges, discounts, gift cards, credit cards, debit cards (cash handling) including counting money and returning accurate amounts to customer.

– Completing various forms of paperwork, reports, and reconciliation.

INVENTORY

– Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. (May participate in periodic inventories)

DEPENDABILITY

– Adherence to assigned work schedule. Accurate and complete follow through on work assignments.

– Other Duties as assigned.

QUALIFICATIONS

PRODUCT KNOWLEDGE

– Basic knowledge of products/merchandise.

EXPERIENCE

– Retail experience, preferred but not required.

COMMUNICATION SKILLS

– Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette.

MATHEMATICAL SKILLS

– Basic math functions such as addition, subtraction, multiplication, and division.

REASONING ABILITY

– Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.

PHYSICAL DEMANDS/WORK ENVIRONMENT

This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50 lbs. in some departments. Work typically performed indoors but may be assigned outdoors depending upon location.

OTHER SKILLS

Enthusiastic, friendly, and energetic with a desire to provide outstanding service.

WORK HOURS

Available to work a variety of hours, which may include early mornings, evenings, weekends and holidays.

Guest Services Assistant

MoSH
Located in Memphis, TN, MoSH (the Museum of Science and History; the Museum) is a well-established 501c3 that seeks to create a community of people who share a richer understanding of one another and the world around us.  The Museum consists of the Pink Palace Museum, the Lichterman Nature Center, the Coon Creek Science Center, and other historical properties. We inspire discovery through collecting, preserving, and interpreting the cultural histories and natural sciences that shape our region.

Join our team as we embark on an exciting phase of executing our new vision.  Our museum is committed to telling our story by:

·         Advocating for Authenticity – Illuminate varying perspectives and uphold accurate interpretation, without glossing over tough ideas.

·         Magnifying Belonging – Building active audiences through outreach, co-creation, and participatory inclusion.

·         Embodying Holistic Stories – Incorporating context and presenting lesser known stories to portray a complete, systemic picture of the region and its history.

·         Constructing Intersections – Creating welcoming common spaces that encourage serendipitous and unstructured engagement and foster meaningful interactions between diverse groups of people.

Responsibilities
·            Consistently demonstrate a guest-first attitude by modeling exceptional customer service skills at all times.

·            Anticipate and meet guest needs, including (but not limited to) selling admission and/or membership, sharing exhibition and program information, checking in guests for special events, greeting tours and groups, answering main museum phone line, responding to museum emails, providing transportation information, and more.

·            Manage all admissions transactions (both paid and complimentary) in the museum box office.

·            Handle and accurately balance cash/credit transactions utilizing a point of sale & ticketing/database constituent management system.

·            Maintain conversational knowledge about the museum, exhibitions, memberships, programs, special events, and more.

·            Openly share pertinent museum information and strategies for success with fellow Membership and Visitor Services Assistants.

·            Actively promote, sell, and service MoSH memberships.

·            Apply creative problem-solving ability to address guest concerns and respond to/note visitor complaints.

·            Collect guest contact information for museum follow-up via email and/or direct mail.

·            Ensure that all guest-facing materials are stocked and neatly presented, including brochures, gallery notes, and more.

·            Support museum operations by providing administrative and/or event- and project-based support to other departments, including (but not limited to) covering museum reception duties, greeting tour groups, processing membership gifts and data, and more.

·            Thoroughly understand & support department & museum goals; model professionalism, passion, & productivity.

·            Other duties as assigned.

Range of Experience

·            Preferred minimum of 2 years of customer service experience

·            Flexible availability, including holidays, nights, and weekends

·            Knowledgeable in standard computer applications and programs (MS suite, internet/email, file management)

·            Passion for working with the public

·            Exceptional interpersonal and communication skills

·            Must be available 3 days per week: 10am – 5pm and at least 1 weekend day required per week

Compensation

Compensation is $15.00 and hour.  The Museum offers a full range of benefits, including health care, vacation and sick leave, and death and disability insurance. The Museum also offers life, dental and vision insurance.

To Apply

To apply, email resumes and cover letters to Jacqueline Norfork at jacqueline.norfork@memphistn.gov

Applications will be accepted until the position is filled.  MoSH values diversity throughout our museum.  In order to tell authentic, holistic stories of our region’s history, culture and science, MoSH strives to create a diverse workforce to support our collections, exhibits and programming.  MoSH is an Equal Opportunity Employer.

More information about MoSH can be found on our website at www.moshmemphis.com.