operations Archives

Sr. Operations Coordinator

Reporting to Sr. Director – Operations, the Sr. Operations Coordinator supports Leadership Memphis by responding to and servicing the departments and functions within the organization, including operations, finance, programs, alumni and signature events, and Volunteer Memphis.

This position will involve occasional contact with local executives and emerging leaders (program participants), stakeholders (including board members, alumni, donors and community leaders), and with various partners and other vendors to ensure all events and activities are successful. This person will be a visible representative of the Leadership Memphis brand – customer service, quality and professional excellence must be paramount.

The Sr. Operations Coordinator will receive assignments through the Sr. Director-Operations to assist other team members. Time management will be an essential skill set to meet the expectations for this position.

JOB DUTIES/RESPONSIBILITIES

Organizational Support

Perform office administration/support tasks such as answering phones and directing calls, assisting with guests to the office, processing and distributing incoming mail, maintaining organization files and records (ie AP, contracts, timesheets, personnel files, procurement, etc), ordering meals for meetings, etc.
Maintain control of supplies, giveaways, and other inventory required for smooth and seamless program, event, etc execution. Includes inventory counts, preparation of materials to be taken to venues, loading of materials to be transported, unloading at the venue sites, repacking post event, and checking materials back in upon return to the supply area. Ability to lift up to 50 lbs is required.
Perform finance support tasks including intake and processing of invoices and transmittal to accounting firm and other financial tasks as assigned. Assist with preparation of monthly Board reports and materials as required by Sr. Director of Operations.
Assists and supports the relevant directors with program, operations, logistics & volunteer coordination for additional LM activities, events, projects, conferences, & programs in alignment with the Sr. Director and LM team.

Projects/Events

Supports LM/VM events, networking events, projects and activities as agreed by the Sr. Director and the Dir Projects/Development Support, including planning, preparing, executing and follow up
Coordinates with LM/VM team members, contractors and marketing/communications firm to deliver successful events with positive community visibility/outcomes.
Other duties related to Projects/Events as determined By Sr Operations Director and Dir Projects/Dev Support.

Programs

Supports the Director of Programs as agreed by the Sr. Director Operations. Sr Director Operations and Director of Programs will work together to determine specific roles and responsibilities for the Sr Operations Coordinator regarding LM programs, Executive and FastTrack, that may include overall program/class day research, planning, preparation, analysis, evaluations, presentation preparation, logistics, venue prep, projects, etc.
Coordinates LM Program Class Days in support of the Director of Programs.
Coordinates Learning & Serving Journey volunteer opportunities alongside Director of Programs that may involve alumni, including managing a list of updated community events and tracking participant reflection forms.
Other duties as assigned by the Sr. Director Operations and Director Programs.

Volunteer Memphis

Supports the Director of Volunteer Memphis as agreed by the Sr. Director Operations.
Responds to call in and email questions from Galaxy platform users (nonprofits, registering/registered volunteers, corporate users, etc)
Coordinates logistics and planning as needed for the VM Awards, 9/11 Day of Service, MLK Days of Service and other Volunteer Memphis events and engagements.
Supports Director with other requests for volunteer services
Support Director of Volunteer Memphis with grant and impact reporting as required.
Other duties as assigned by the Sr. Director Operations and Director of Volunteer Memphis.

Competencies Required for Success

Business maturity with the ability to remain calm and professional under stress
Solid and professional communication skills
Extraordinary multi-tasking skills
Extraordinary time management and planning skills
Problem assessment and problem solving
Ability to prioritize multiple tasks coming from multiple directions, work independently, coordinate activities and be a self-starter.

Skills/Qualification REQUIREMENTS

Bachelor’s degree required; preferred in communications, special event management, business administration and/or special projects/project management, with at least 2 years of experience working in a similar event and project coordinating role.
High level of attention to detail and accuracy with strong organizational skills
Communication skills – strong written and verbal
Computer proficiency including Microsoft Office Suite (Excel, PowerPoint, Word). Knowledge of Mail Merge in Microsoft Office Word
Willingness to learn and ask for help when needed
Capacity to lift 50 lbs.
Flexibility to work evenings and weekends as required
Team and customer service orientation

Operations Coordinator

POSITION SUMMARY: We are seeking an Operations Coordinator to join our team and support our day-to-day operations. This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. The ideal candidate will be highly organized, detail-oriented, and able to effectively manage multiple tasks in a fast-paced environment. The Operations Coordinator will be responsible for overseeing various operational functions, including communications, case management, payroll, and budget compliance.WHAT YOU GET:

Being a part of a cause driven team that impacts communities
Training and career development
Employer-funded (12% of annual salary) retirement plan upon eligibility
Free membership to any of our YMCA centers
Discounted program fees

QUALIFICATIONS:

Bachelor’s degree in business administration, operations management, or related field.
Proven experience in operations coordination or similar role.
Strong understanding of communications systems and tools.
Proficiency in Salesforce or similar CRM software preferred.
Excellent organizational, communication, and time-management skills.
Ability to prioritize tasks and meet deadlines in a dynamic environment.
Strong attention to detail and accuracy.

ESSENTIAL FUNCTIONS:

Assist in the management of Customer Relationship Management software operations and workflow.
Lead and manage assigned projects that lead to department and organizational goals.
Assist in payroll oversight
Manage and navigate parent escalations
Manage and provide direction to site leaders in incident management
Assist with answering internal phone lines
Assist with the flow of interdepartmental communications
Responsible for assisting in implementation and training of system
Assists and maintains SOP development for the department
Offer coaching, training, and leadership to on site and off site team members
Consistently demonstrate the ability to recognize and deal with priorities
Performs all duties in an independent manner with minimal direction.
Ensuring adequate staffing coverage necessary for operational hours of department
Assume other duties and responsibilities as assigned to meet the changing needs of the organization.

Work Environment and Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enableindividuals to perform the essential functions.

Ability to sit for long periods of time.
Ability to view/enter data for long periods of time.
Must be able to lift up to 25 pounds in weight.
Position may require bending, leaning, kneeling, and walking.
Ability to speak concisely and effectively communicate.

If you are a self-motivated individual, who thrives under pressure and wants to make a difference and be an impactful member of a growing team and organization, then apply today.

Job Type: Full-time

Pay: $32,000.00 – $37,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Monday to Friday

Experience:

Customer service: 1 year (Preferred)

Ability to Commute:

Cordova, TN (Required)

Ability to Relocate:

Cordova, TN: Relocate before starting work (Required)

Work Location: In person

Team Wayfinder (Operations Manager)

POSITION OVERVIEW

As a Wayfinder, you will play a crucial role in developing, implementing, and optimizing marketing processes to enhance efficiency, productivity, and collaboration within the agency. Excellent attention to detail and communication skills will drive project management in onboarding/offboarding processes, troubleshooting technology issues, and continuous process improvement.

KEY RESPONSIBILITIES

Develop, implement, and optimize marketing processes and workflows to enhance efficiency, productivity, and collaboration within the agency.
Collaborate with internal and external teams, including copywriters, coordinators, operations specialists, designers, photographers, website developers, to streamline operations, ensuring alignment and synchronization of strategies.
Manage the marketing technology stack, including marketing automation tools, CRM systems, analytics platforms, and other relevant software, to maximize their effectiveness and utilization.
Lead and guide the implementation of best practices in campaign execution, ensuring timely delivery, quality, and adherence to client objectives.
Manage client onboarding and offboarding processes, ensuring client satisfaction through each step of the process
Collaborate with internal team to troubleshoot technology, software, and social media issues
Work with internal team to establish and maintain individual KPIs (Key Performance Indicators) to measure the success of marketing initiatives, regularly monitoring and reporting on campaign performance.
Act as the liaison between internal and external teams, ensuring smooth communication and efficient project management.
Stay up-to-date with industry trends, tools, and best practices, implementing innovative approaches to improve operational effectiveness.
Identify opportunities for process improvement and automation, implementing solutions to drive operational excellence and reduce inefficiencies

REQUIREMENTS

3+ years’ experience in strategic media operations or related role within an agency environment
In-depth knowledge of marketing technology and tools, including but not limited to CRM, marketing automation, analytics, and project management software.
Excellent project management and organizational skills, with the ability to manage multiple projects and teams simultaneously.
Exceptional communication and interpersonal skills to collaborate effectively with the Collective
Demonstrated ability to drive process improvements and implement innovative solutions.
Strategic thinker with a proactive and problem-solving mindset.
Detail-oriented self-starter with a positive attitude and willingness to take initiative
Ability to work under pressure, meet deadlines, and adapt to changing priorities
Ability to work nights & weekends as-needed
Reliable transportation for client meetings and events

WORK ENVIRONMENT

Full-time position in a vibrant, collaborative, and community-focused culture
Comprehensive salary packages, including full healthcare and retirement benefits
Flexible hours, hybrid work with opportunities for professional growth and community involvement

HOW TO APPLY: Email resume and 3 work samples to Shannon Briggs at shannon@buildacampfire.com.

SERVICES OPERATIONS CLERK (OA)

Job Summary:

Performs a wide variety of clerical support and secretarial duties relating to Services Operations.

Duties and Responsibilities:

Prepares Supplemental Reports of Goods Received for all assigned Services Departments.

– Collects data from departments and prepares monthly reports for accruals and journal vouchers. Provides the Accounting Office with input on adjustments repairs deposits and advance payments etc.

– Researches variances in data submitted by the Accounting Office on preliminary operating statements utilizing source documents. Makes extensions to RGRs received from Accounting Office.

– As required makes changes additions deletions to existing programs to generate reports to include comparative sales reports comparing actual operating results against the previous year and the current budget percentages of increase decrease etc.

– Prepares worksheet of incoming and outgoing RGRs of all departments. Generates complete reports as required.

– Prepares monthly Teleflora Telephone order and Portrait Studio for orders. Totals transmittal charges and forwards to the Accounting Office for processing.

– May prepare supplemental RGRs on delinquent payments for TV rentals. Researches unpaid invoice requests.

– Maintains log on laundry dry cleaning services. Receives delivery tickets from laundry dry cleaning store and verifies the monthly charges against contractor s invoice merchandise transfer. Receives outstanding loss damaged claims from laundry dry cleaning store for damaged items. Prepares outstanding claims memorandums.

– May act as department timekeeper.

– As Secretary performs duties such as screening callers who wish to see Department Manager answering telephone inquiries utilizing knowledge of office functions relaying messages or referring calls to superior or to other appropriate personnel. Screens sorts and distributes all incoming correspondence to appropriate services departments. May handle ship messages logs and distributes accordingly prepares invoices for billing.

– Maintains a number of records logs control sheets department files. Instructions Notices Manuals Bulletins etc.

– May maintain short term concessionaire contracts. Prepares monthly reports.

– Prepares a variety of correspondence from rough or handwritten draft.

– Work is performed independently and in conformance with established policies procedures and regulations. Refers unusual problems to supervisor for resolution. Review is made for accuracy adequacy and adherence to regulatory material.

– Uses appropriate software programs in the performance of duties.

– Performs other related duties as assigned

Qualifications – External
GENERAL EXPERIENCE 1 year progressively responsible clerical or office work of any kind in which the applicant has demonstrated the ability to perform satisfactorily at the grade level of the position.

AND SPECIALIZED EXPERIENCE 1 year progressively responsible experience performing clerical or administrative support duties or experience in a related area which demonstrates the ability to perform the work of the position.

OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE 1 2 year academic study above the high school level may be substituted for each 6 months of 1 year of general and 1 year specialized.

Development Manager, Operations & Analytics

Development Manager, Operations & Analytics

Reports to: Chief Development Officer

Status: Full time, Exempt

Memphis’ art museum is seeking a data-savvy CRM expert to join the Development team, focusing on the cultivation and retention of donors and members. The Development Operations Manager’s primary responsibility is analyzing, building and reporting fundraising data and systems management improvement processes for the museum. This highly organized and self-driven individual will report to the Chief Development Officer and will proactively coordinate across departments to provide others with the intelligence and tools needed to carry out ongoing and special strategic fundraising initiatives. The Development Manager works with the development and communications teams to organize and implement plans and strategies related to earned income, fundraising and special campaigns, and executes clerical back-office support projects, including gift entry, data management, mass mailings, etc.

What to look forward to:

It’s an exciting time to join Memphis’ art museum! As we prepare to move to a new, state-of-the-art facility in downtown Memphis in 2026, our team is undergoing transformational change, giving candidates the ability to make a lasting impact on the next chapter of our legacy. With a highly creative, hardworking and welcoming museum team, you will be joining some of the brightest minds in Memphis. Memphis Brooks Museum of Art is an inclusive and welcoming place to work for all individuals.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Manages Raiser’s Edge NXT and online giving platforms
Builds portfolios and tracking processes to help manage and track progress against the development team’s fundraising goals
Monitors, coordinates, and delegates stewardship tasks in Raiser’s Edge NXT for development and communications projects
Strategizes prospective donor management and outreach processes; Conduct research on individual and institutional prospects
Serves as the primary liaison between Development and Finance, independently coordinating all gift documentation as required by/to Finance team and manages the reconciliation of all gifts and pledges on a weekly and monthly basis
Designs and builds data visualizations from concept to data wrangling to the final step of visualization, informed by principles of good data storytelling
Using industry knowledge, develops and implements SOPs (Standard Operating Procedures) and strategic changes to current processes
Manages the timely processing and acknowledgement of all gifts, memberships, pledges, pledge payments, matching gifts, memorial and tribute gifts, and any other contributions
Manages the accuracy of all data inputs into the donor database, proactively and independently identifies and corrects issues, and creates reports and relevant exports
Supports the day-to-day software and operational needs of the Development team
Coordinates the pledge reminder and collections process and plans and oversees year-end giving statements for donors on an annual basis
Assists the team with project management needs in G-Workspace, Monday and Raiser’s Edge NXT
Independently creates agendas and outlines for relevant meetings and projects; leads meetings as project manager
In collaboration with the Grant Writer, assist with grants management to ensure timely reporting to funder organizations in accordance with funder directed reporting guidelines
Facilitate regular reviews of project task performance.
Perform other duties as assigned.

Qualifications and Requirements:

Five years of hands-on experience working with Raiser’s Edge/Raiser’s Edge NXT
Five years of project management experience
Five years of advanced donor-related research experience
Proficiency working in MS Office Suite and Google Workspace to create presentations, spreadsheets, and a variety of graphic documents and materials
Effective written, verbal, and interpersonal skills with ability to engage effectively with a wide range of individuals in a diverse community, including program partners, board members, staff, and other such stakeholders.
Proactive, resourceful self-starter with demonstrated ability to take initiative, establish priorities, and follow through while maintaining a high degree of accuracy and attention to details
Strong organizational, project management and time management skills; ability to complete complex tasks, problem-solve, and meet deadlines
Use tact and discretion when dealing with all people; maintain confidentiality and privacy of information

Salary: $60-65,000. Salary is contingent on experience and ability.

Benefits: (i) A cafeteria plan that includes optional health, dental, vision, additional life insurance and supplemental policies, and a flexible spending account. The museum contributes toward the employee portion of health insurance premiums. (ii) A 401(k) retirement plan. The museum matches up to 4% of your salary annually. (iii)Employment category, combined with years of service to the museum, determines the amount of time off (OPTO) that each employee receives in addition to regular paid holidays.

APPLICATION PROCESS: Qualified applicants please send your resume and cover letter, including salary expectations, to development@brooksmuseum.org. Indicate the job title “Development Manager” in the subject line. The Memphis Brooks Museum of art is an equal opportunity employer.

Not sure you meet 100% of our qualifications? Recent studies show that men apply for jobs when they meet an average of 60% of the criteria, yet women and other people who are systematically marginalized tend to only apply if they meet every requirement. If you believe that you could excel in this role, we encourage you to apply. We are dedicated to considering a broad array of candidates, including those with diverse workplace experiences and backgrounds.

The Memphis Brooks Museum of Art is an Equal Opportunity Employer and will not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, sexual orientation, disability or veteran status.

RETAIL OPERATIONS CLERK

Job Summary

Coordinates and researches issues to ensure proper accountability of retail merchandise. Works with both Richter and ARMS systems. Administers the PCMS system and resolves frustrated freight problems. NEX POC for Richter policies and procedures

Duties and Responsibilities

– Administers the Exchange Price Change Management System. Generates and distributes daily price changes worksheets for assigned locations. Enters price changes into PCMS system. Tracks store action items and ensures stores complete required action to adjust prices. Prepares regular reports indicating detailed impact of price changes by location.

– Creates Merchandise Transfers documenting movement of merchandise into NEX and between NEX locations. Ensures merchandise is “booked” to proper location. Researches and accounts for all outstanding transfers.

– Coordinates merchandise payment issues with local vendors and NEXCOM Corporate Accounting Center (CAC). Forwards receiving memos and invoices for locally delivered merchandise to CAC for payment. Researches overdue invoices; ensuring delivery, receiving, and invoice documents are in order.

– Researches and resolves frustrated freight issues. Identifies and receives frustrated freight (merchandise received, but not ordered or authorized for sale). Coordinates disposition with NEXCOM Code M. Obtains return authorization from vendors for chargeback, moves to store inventory for sale, etc. Coordinates with vendors to ensure receipt/delivery of authorized merchandise to reduce frustrated freight problems.

– Creates and receives ARMS RGRS (services, uniforms). Creates, distributes, and tracks ARMS Retail Price Changes.

– As required prints and distributes a variety of daily ISP reports. – Maintains currency with latest Richter procedures and requirements. Act as store resource for Richter questions, procedures, etc. May administer Richter access codes.

– Maintains a variety of records, files and logs related to retail inventory. Coordinates work with sales floor associates and NEXCOM accounting, procurement, and distribution personnel.

– Prepares and distributes a variety of records and correspondence.

– Performs other related duties as assigned.

Qualifications

GENERAL EXPERIENCE: 1 year progressively responsible clerical or office work of any kind in which the applicant has demonstrated the ability to perform satisfactorily at the grade level of the position.

AND SPECIALIZED EXPERIENCE: 1 year progressively responsible experience performing clerical or administrative support duties or experience in a related area which demonstrates the ability to perform the work of the position.

OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE: 1/2 year academic study above the high school level may be substituted for each 6 months of 1 year of general and 1 year specialized.

Theater Technical Staff

FULL JOB DESCRIPTION:

Under general supervision, manage and coordinate the operations, maintenance, and scheduling of the technical productions, performances, programs, and special events held at GPAC and the Grove. Having an all-around technical system foundation, additionally, this position requires a heavy focus on the operations, building, and troubleshooting of A/V technical systems.

Education and Experience:

Bachelor’s degree in Technical Theater or related field preferred. Minimum of four years technical theater experience involving sound, video, and staging techniques that include two years in a supervisory capacity; or any combination of education, training, and experience providing the knowledge, skills, and abilities necessary to perform essential job functions.

Work Environment:

Indoor and Outdoor work required.
Flexible work hours are required depending on the Events and Show Calendar. Early mornings at times however, late nights and weekends are very common.
At-height-work required at times (Proper understanding and implementation of PPE).
Standing Long hours and Walking long distances are required at times.
Sitting and computer work in an office environment required at times.

Preferred Software Proficiency:

User of and understanding within Google Workspace including but not limited to:
Gmail/Docs/Sheets/Slides/Forms/Drive (digital work environment)
Advance/Power user of Audio,Lighting,Video control software Preferred
(ie. Dante Controller / Powerpoint / ETC/ Google Workspace)

Type: Overseeing Varieties of Technical Aspects and Personnel *80-90%

Job Task:

Administer technical preparations for staged events in accordance with facility schedule; direct stage crews and perform or oversee move-in, set-up, event operation, tear down, and move-out of events and production equipment.
Supervise the operation of all technical systems and house equipment including computerized lighting systems, sound systems, mechanical rigging, and related technical systems including, selecting staff, scheduling, assigning and evaluating work, training, and recommending disciplinary action or termination.
Within budgetary constraints, oversee maintenance and supervise repairs with industry vendors as required.
Requisition supplies for general operations and maintenance of technical equipment.
Handle in-house meetings and setups independently from outside vendors.

Work Output:

Creation of reports for minor repairs and preventive maintenance on equipment to the Director of Technical Department.
Onsite Supervision of department leads and crew during setup/show/striking of technical productions, performances, programs, and special events held at GPAC and the Grove.
Ensures work environments are adequate and safe within industry standards and crew operating within best use practices.
Recommends modification or replacement of equipment to improve operations to the Director of Technical Department.
Ability to work on own initiative and hold oneself accountable.
Lead risk assessment workgroups, continuing to outline goals specific to the scope of assessment in the discussion.

Skills:

Ability to plan, develop, schedule, and provide the technical support required for each event or performance.
Rigorous, in-depth knowledge of audio and video systems at GPAC and The GROVE.
Ability to report minor repairs and preventive maintenance on equipment
Ability to work cooperatively and maintain effective working relationships with various groups, vendors, co-workers.
Ability to work independently and in a team environment.
Excellent organizational skills and extreme high-level attention to detail.
Intensive and comprehensive knowledge of practices, theories, and policies involved in the entertainment industry within, but not limited to, ESTA, ANSI, and OSHA.

Type: Reporting and Meetings *10-20%

Must report into existing systems of after action reports and assist when updating reporting systems used at GPAC.
Attend Staff and Production meetings.
Add value to internal meetings with informational reporting.
Attend site visits when required for potential and upcoming projects and summarize findings to Technical Department.

Job Type: Full-time

Pay: $35,000.00 – $50,000.00 per year

Benefits:

Flexible schedule
Paid time off

Schedule:

Evenings as needed
Weekends as needed

Work Location: In person

Job Tag: operations