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Guest Services Ranger

Guest Services Ranger-LNC

MoSH
Located in Memphis, TN, MoSH (the Museum of Science and History; the Museum) is a well-established 501c3 that seeks to create a community of people who share a richer understanding of one another and the world around us.  The Museum consists of the Pink Palace Museum, the Lichterman Nature Center, the Coon Creek Science Center, and other historical properties. We inspire discovery through collecting, preserving, and interpreting the cultural histories and natural sciences that shape our region.

Join our team as we embark on an exciting phase of executing our new vision.  Our museum is committed to telling our story by:

·         Advocating for Authenticity – Illuminate varying perspectives and uphold accurate interpretation, without glossing over tough ideas.

·         Magnifying Belonging – Building active audiences through outreach, co-creation, and participatory inclusion.

·         Embodying Holistic Stories – Incorporating context and presenting lesser known stories to portray a complete, systemic picture of the region and its history.

·         Constructing Intersections – Creating welcoming common spaces that encourage serendipitous and unstructured engagement and foster meaningful interactions between diverse groups of people.

Responsibilities
·            Greeting guests and orienting them to the various activities, buildings, programs and trails on the property.

·            Consistently demonstrate a guest-first attitude by modeling exceptional customer service skills.

·            Anticipate and meet guest needs, including (but not limited to) selling admission and/or membership, sharing exhibition and program information, checking in guests for special events, greeting tours and groups, answering main museum phone line, responding to museum emails, providing transportation information, and more.

·            Manage all admissions transactions (both paid and complimentary) in the front desk.

·            Handle and accurately balance cash/credit transactions utilizing a point of sale & ticketing/database constituent management system.

·            Maintain conversational knowledge about the museum, exhibitions, memberships, programs, special events, and more.

·            Actively promote, sell, and service MoSH memberships.

·            Apply creative problem-solving ability to address guest concerns and respond to/note visitor complaints.

·            Collect guest contact information for museum follow-up via email and/or direct mail.

·            Ensure that all guest-facing materials are stocked and neatly presented, including brochures, gallery notes, and more.

·            Conducts safety inspections for trails, walkways, bridges, boardwalks, banks near water, staircases, fences, and other trail amenities.

·            Carries out light maintenance, clearing pathways of hazards, and documenting any needed repairs.

·            Sweeps and cleans trail head and pavilion areas including various picnic areas and benches within the trail network system.

·            Supports special events setup, moving tables and chairs and assists with cleaning when needed.

·            Supports the Back Yard Wildlife area by checking in and providing assistance when needed.

·            Support general operations by providing administrative and/or event- and project-based support to other departments.

·            Thoroughly understand organizational goals; model professionalism, passion, & productivity.

·            Other duties as assigned.

 

Range of Experience

·            Preferred minimum of 2 years of customer service experience

·            Flexible availability, including holidays, nights, and weekends

·            Knowledgeable in standard computer applications and programs (MS suite, internet/email, file management)

·            Passion for working with the public

·            Exceptional interpersonal and communication skills

·            Must be available 3 days per week: 10am – 5pm and at least 1 weekend day required per week

Compensation

Compensation is $15.00 and hour.  The Museum offers a full range of benefits, including health care, vacation and sick leave, and death and disability insurance. The Museum also offers life, dental and vision insurance.

To Apply

To apply, email resumes and cover letters to Jacqueline Norfork at jacqueline.norfork@memphistn.gov

 

Applications will be accepted until the position is filled.  MoSH values diversity throughout our museum.  In order to tell authentic, holistic stories of our region’s history, culture and science, MoSH strives to create a diverse workforce to support our collections, exhibits and programming.  MoSH is an Equal Opportunity Employer.

More information about MoSH can be found on our website at www.moshmemphis.com.

Special Events Staff

Part Time Special Events Staff
MoSH- Located in Memphis, TN, MoSH (the Museum of Science and History; the Museum) is a
well-established 501c3 that seeks to create a community of people who share a richer
understanding of one another and the world around us. The Museum consists of the
Pink Palace Museum, the Lichterman Nature Center, the Coon Creek Science Center, and
other historical properties. We inspire discovery through collecting, preserving, and
interpreting the cultural histories and natural sciences that shape our region.
Join our team as we embark on an exciting phase of executing our new vision. Our
museum is committed to telling our story by:
● Advocating for Authenticity – Illuminate varying perspectives and uphold accurate
interpretation, without glossing over tough ideas.
● Magnifying Belonging – Building active audiences through outreach, co-creation, and
participatory inclusion.
● Embodying Holistic Stories – Incorporating context and presenting lesser known stories to
portray a complete, systemic picture of the region and its history.
● Constructing Intersections – Creating welcoming common spaces that encourage
serendipitous and unstructured engagement and foster meaningful interactions between
diverse groups of people.
Responsibilities
Works under the direction of the Special Events Manager of MoSH to coordinate special events
such as donor and member events, facility rentals, and volunteer functions. This is a part time
position at 28 hours per week, Wednesday – Sunday. Must be available to work holidays, week
nights, and most weekend nights.
Roles include:
● Coordinates with museum departments, and staff for efficient time management
● Set-ups and breaks down of tables, chairs and other equipment before and after ever event
● Coordinates with caterers, entertainment groups, event planners, rental companies, and
other vendors
● Oversee rental policies and performs follow up evaluations of rental services with renters
● Perform related duties as assigned by supervisor
● Maintain compliance with all company policies and procedures
Qualities
● Ability to safely and successfully perform the essential job functions consistent with the
ADA, FMLA and other federal, state and local standards, including meeting qualitative
and/or quantitative productivity standards.
● Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other
federal, state and local standards
● Requires walking, standing, stooping and climbing.
● Must be able to roll, lift, and carry up to 50 lbs
● Must be able to talk, listen and speak clearly on telephone
Range of Experience
● Verbal and written communication skills, including ability to effectively communicate
with internal and external customers
● Computer proficiency (MS Office – Word, Excel and Outlook)
● Ability to work independently and to carry out assignments to completion within
parameters of instructions given, prescribed routines, and standard accepted practices
● High school diploma or GED required
Compensation
Compensation is $15.00 and hour. The Museum offers a full range of benefits, including health
care, vacation and sick leave, and death and disability insurance. The Museum also offers life,
dental and vision insurance.
To Apply
To apply, email resumes and cover letters to Jacqueline Norfork at
jacqueline.norfork@memphistn.gov
Applications will be accepted until the position is filled. MoSH values diversity throughout our
museum. In order to tell authentic, holistic stories of our region’s history, culture and science,
MoSH strives to create a diverse workforce to support our collections, exhibits and
programming. MoSH is an Equal Opportunity Employer.
More information about MoSH can be found on our website at www.moshmemphis.com.

Creative Director – Territory and Event Marketing

We like people who are different…because we’re different, too. As one of the world’s most iconic and respected nonprofits, we know what it’s like to stand out. That’s why we’re looking at you. Your background, perspective, and desire to make an impact set you apart. As we work to help St. Jude cure childhood cancer, we’re calling on the game-changers, innovators and visionaries to join our family. Not just for the kids of St. Jude, but also for you. Because at ALSAC, we develop and celebrate our employees. So, bring your whole, authentic self and become part of our shared mission: Finding cures. Saving children.®
Job Description
As the Creative Director Territory and Event Marketing , you will play a pivotal role in shaping how we tell our story to the world. Your mission will be to guide and inspire cross-functional content creators, ensuring that our creative portfolio aligns with ALSAC’s strategic plan. You’ll drive authentic storytelling, maintain brand consistency, and elevate our brand through exceptional audience-led experiences.

Key Responsibilities:

Creative Leadership: Develop and drive creative concepts that resonate with our audiences. Foster a collaborative atmosphere among teams, introducing best industry practices to overcome creative challenges.
Strategic Vision: Leverage your vision to innovate and advance dynamic ideas. Understand how creative and content can strategically target the right audiences across various channels.
Team Management: Lead a team of content creators, ensuring efficient real-time production of high-quality creative work.
Collaboration: Work closely with Directors of Design, Photography, Video, and Writing, as well as Creative + Content strategy specialists.
Project Management: Move projects forward through multiple levels within the organization, using strong presentation skills and tactful negotiation.
Graphic Design Expertise: Proficiency in graphic design, especially print design and concept design for event experiences and territory marketing efforts
Strong Communicator: Excellent communication skills (both written and spoken) for internal and external relations.
Leadership Skills: Ability to drive and direct creative teams effectively.
Event Focus: A passion for event-focused creative work.
Design and Digital Driven: Comfortable working in a digital-first environment
Conceptual Design: A strong conceptual designer or conceptual design skillset is required.
Implements Creative and Content Strategies: Ensure that ALSAC meets critical goals and supports overall business objectives effectively and efficiently.
Establishes Policies and Procedures: Improve overall operation and effectiveness of the organization. Operate within budgetary parameters and proactively address potential problems.
Maintains Positive Relationships: Represent ALSAC-St. Jude Children’s Research Hospital positively with third-party organizations and freelancers.
Spearheads Creative Strategy: Manage execution of creative assets for various channels (TV, web, print, audio, digital). Empower the team to explore innovative approaches.
Leverages Audience Insights: Design content to further the St. Jude brand based on audience segments and motivations. Use data and marketing research to inform creative decisions.
Requirements:

•    Requires thorough knowledge of general management methods
•    Speak and write in a clear and understandable manner for internal/external relations
•    Proven ability to develop compelling and effective marketing creative that meets assigned objectives while handling multiple projects simultaneously.
•    Understand extremely complex verbal or written instructions
•    Understand content production processes and applications
•    Knowledge ordinarily acquired through a Bachelor’s Degree plus more than 8 years of experience

#LI-AR1

Benefits & Perks
The following Benefits & Perks apply to Full-Time Roles Only.
We’re dedicated to ensuring children and their families have every opportunity to enjoy life’s special moments. We’re also committed to giving our staff excellent benefits so they can do the same.

Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)​
401K Retirement Plan with 7% Employer Contribution
Exceptional Paid Time Off
Maternity / Paternity Leave
Infertility Treatment Program
Adoption Assistance
Education Assistance
Enterprise Learning and Development
And more
To ensure the health and safety of the children and families at St. Jude Children’s Research Hospital as well as our donors, volunteers and colleagues, as a condition of employment, we require that employees adhere to ALSAC’s Vaccination Requirements, including COVID-19 Vaccination.

ALSAC is an equal employment opportunity employer.

ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.

No Search Firms:

ALSAC does not accept unsolicited assistance from search firms for employment opportunities.  All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.