customer service Archives

Electronics Repair Technician

Job Title: Device Repair Technician

Location: Memphis, TN

Company: iFix Memphis

Job Type: Full-Time / Part-Time

About Us: iFix Memphis is a leading provider of device repair services, specializing in smartphones, tablets, laptops, and other electronic devices. Our mission is to deliver high-quality repair solutions with excellent customer service, ensuring that our clients’ devices are restored to peak performance.

Job Description: We are seeking a Device Repair Technician to join our team. Whether you’re an experienced technician or looking to start a career in device repair, we encourage you to apply. At iFix Memphis, we provide hands-on training and opportunities for growth within the company.

Responsibilities:

Diagnose and repair various electronic devices, including smartphones, tablets, and laptops.
Replace screens, batteries, and other components as needed.
Perform software troubleshooting and installations.
Maintain accurate records of repairs and inventory.
Provide exceptional customer service by explaining repair processes and timelines to customers.
Ensure workstations are clean and organized.
Keep up-to-date with the latest device models and repair techniques.

Qualifications:

Experience in device repair is a plus but not required.
Strong attention to detail and problem-solving skills.
Ability to work independently and as part of a team.
Excellent communication skills.
Basic knowledge of electronic components and tools is an advantage.
Willingness to learn and adapt to new technologies.
High school diploma or equivalent.

Benefits:

Competitive pay based on experience.
Opportunities for advancement and career growth.
Comprehensive training provided.
Employee discounts on repairs and accessories.

Flexible work hours.
How to Apply: If you’re passionate about technology and eager to start or grow your career in device repair, we’d love to hear from you!

Tech Position starting at $15hr, two week trial period.
CSR position starting at $12hr

Visitor Services Coordinator

Crosstown Concourse is looking for a proactive, charismatic communicator for a full-time Visitor Services Coordinator position. The ideal candidate thrives in environments where they can meet, greet, and build relationships with people. Primary responsibilities include managing the front-of-house and central atrium area and welcoming visitors, residents, students, and employees to Crosstown Concourse.

The Visitor Services Coordinator must be outgoing and perform a high level of customer service and face-to-face communication with the public in the Central Atrium of Crosstown Concourse. This position is full-time, Tuesday-Saturday, from 11:00-7:00, and requires a significant amount of time standing and walking. The position reports to the Concourse Property Manager.

DUTIES AND RESPONSIBILITIES

Manage the front-of-house reception area in the Central Atrium, including public traffic, residential visitors, and deliveries, and complete general administrative duties as assigned.
Proactively welcome guests to Crosstown Concourse in the Central Atrium area, answering questions and directing them to their destination, whether businesses, organizations, or events/programming.
Take initiative to stay informed about the history of the building and development, all Concourse tenants (including locations in the building), programming, events, and organizational information in order to provide guests with a deep sense of hospitality and accurate information upon request.
Ensure proper layout, organization, and cleanliness of Central Atrium, including mobile signage.
Manage common area message boards and Vestaboard (flip board at the reception desk).
Manage the music and use of common area speakers.
Work closely with security and property management to monitor activity and ensure adherence to behavior policies.
Work closely with Crosstown High staff to monitor students in the central atrium area after school.
Work closely with the Crosstown Arts events department related to events and pop-ups in the common areas, including managing the common area speakers before and after.
Work with the Environmental Services staff to ensure cleanliness of central and east atrium areas.
Coordinate the Photo Pass system for guests who are hosting photo shoots on-site; this includes both personal interaction and data entry.
Coordinate building tours and groups (media, school field trips, new employee orientation, tourism groups, etc.).
Change out weekly/monthly/quarterly flyers in the building.
Replenish books in the Big Stair library; coordinate with the Memphis Public Library on scheduling and setting up for Storytime events.
Assist with incoming deliveries and distribution of all packages and shipping.

Crosstown Concourse is committed to supporting a diverse and equitable workplace. Applicants from traditionally under-represented and under-supported groups are encouraged to apply. Crosstown Concourse is committed to a policy of nondiscrimination and equal opportunity for all persons regardless of race, sex, color, religion, creed, national origin or ancestry, age, marital status, sexual orientation, gender identity, gender expression, and disability.

REQUIREMENTS

Able to maintain a friendly, enthusiastic, and engaging public persona in all circumstances.
Excellent interpersonal and customer service skills.
High level of comfort and natural ability to interact with a diverse range of individuals and groups.
Comfortable initiating courteous conversation with guests who are not following policies for the public spaces.
Able to de-escalate conflict in a polite manner.
Outstanding personal judgment; able to manage a range of public situations with a high level of discretion regarding the involvement of other staff, on-site security, and/or police as needed.
Able to multi-task and maintain a high level of professionalism while experiencing ongoing interruptions from a variety of sources.
High-level organizational skills and attention to detail.

SCHEDULE & REPORTING

Full-time, Tuesday through Saturday from 11:00-7:00. This position reports directly to the Concourse Property Manager.

QUALIFICATIONS

Must have excellent customer service skills.
Must possess a positive attitude.
Must be a confident public speaker, able to work with people from all ages and backgrounds.
Must be able to interact with various personality traits and continue to maintain a professional demeanor with staff and visitors alike.
Must be responsible, flexible, punctual, and able to work well under pressure.
High school diploma or high school GED required.
Minimum of two years of customer service experience.
Comfortable multitasking.

BENEFITS AND COMPENSATION

This is an hourly, full-time position eligible for all benefits. Pay rate commensurate with experience and skill level.

Visitor Services Supervisor

The Visitor Services Supervisor leads the Park’s highly visible First Horizon Foundation Visitor Center services and guest offerings, including the Gift Shop at Lake’s Edge and Pine Lake, Information Desk, Rental Support, and Community Engagement opportunities, including volunteer opportunities and mission-centric programs. This position supervises the greeting, welcoming, and assisting of visitors and renters and manages the administration of Shelby Farms Park Visitor Services initiatives, including the First Tennessee Foundation Visitor Center Information Desk and Retail locations, while coordinating, implementing, and evaluating all aspects of community engagement and visitor service as defined by SFPC. The Supervisor will oversee the training and development of Sales Leads & Associates, Front Desk Ambassadors, Volunteers, and any programmatic leads. The Visitor Services Supervisor will report to the Associate Director of Sales + Events, working closely with other Coordinators and Supervisors in the Sales + Events Department to meet overall goals of guest experience, revenue, engagement, and fundraising for Shelby Farms Park.

Cafe Server

SriMu is the next evolution of cheese made entirely from plants. Using high quality ingredients, we aim to hold the world in its highest vision. If you are a highly conscious person ready to activate your divine potential while making an impact on our planet, we would love to hear from you.
In search of a hard working, prompt, passionate and compassionate individual to join the SriMu team. If you are looking to join a mission aligned company, SriMu is looking for you! We meditate before each shift, have a tea ceremony and experience nature sounds and essential oils wafting through the kitchen to connect us to our global mission of awakening.
We are currently seeking aligned cafe servers to join us with the intention to awaken the planet through vibrational nourishment. Being part of the SriMu team is a meaningful connected experience. Some duties are: maintaining customer satisfaction, making sure inventory is fully stocked, keeping dining areas spotless and clean. Wine knowledge is a plus. We are located in Crosstown Concourse and hours of operation are Thursday & Friday 3-7pm, Saturday 1-7pm. You may find more information about us at: https://srimu.com/
Please send your resume to dolife@srimu.com

Customer Service Representative II

Position Summary
Works under general supervision to perform specialized clerical work in organizing, analyzing, processing, and maintaining operating, financial, statistical, and other specialized reports and records pertaining to departmental functions.

Salary Commensurate with Experience and Education

Minimum Qualifications
1. Four (4) years of experience with appropriate clerical, bookkeeping, data processing or statistical work, with one (1) year as a court clerk; AND

2. High school diploma or possess a GED; OR

3. Three (3) years of experience with appropriate clerical, bookkeeping, data processing, or statistical work; with one (1) year as a court clerk; and one (1) year of college study (30 semester hours or 36 quarters) from an accredited college or university.

4. PROOF OF EDUCATION, TRAINING AND/OR EXPERIENCE IS REQUIRED.

Duties and Responsibilities
1. Handles monetary transactions for Juvenile Court including but not limited to: child support payments, court costs, filing fees, juvenile traffic fines, juvenile restitutions, bonds, garnishments, attorney fees, copies, etc.

2. Balances cash drawers, calculates and records daily revenues received, and prepares daily reports as required for balance sheets, bank deposits, etc.

3. Provides customer service by issuing and processing transactions related to child support, child custody/visitation, juvenile traffic, filing child support petitions, garnishments, amended birth certificates, and other Juvenile Court matters.

4. Develops, processes, posts records and researches reports relative to garnishment of court cost and attorney fees, restitutions, amended birth certificates and certificates of paternity to vital records.

5. Posts cash and surety bonds by confirming bond information, writes up bonds, accepts form of payment or surety, writes release for jail, and sets court date.

6. Performs other related duties as required or directed.

KSA’s
1. Ability to demonstrate a working knowledge of Microsoft Office programs, including Word, Excel, and Outlook.

2. Knowledge, skills and ability to maintain a high degree of accuracy in processing payment transactions, court records and related documentation.

3. Knowledge and ability to learn quickly and adapt to the court case management system operations.

4. Ability to pay strong attention to detail with excellent reading comprehension, grammar and spelling, and professional verbal skills.

5. Ability to work in a fast-paced environment with the skills to multi-task.

6. Knowledge and ability to perform basic arithmetical computations quickly and accurately.

7. Basic knowledge and understanding of legal terminology and documents.

8. Ability to identify and initiate work tasks with minimal supervision.

9. Ability to organize work, set priorities and meet critical Court deadlines.

10. Knowledge in operating computer equipment to input, update and retrieve data.

11. Ability to operate other office equipment i.e., typewriter, printer, copier, and calculator-all basic office equipment.

12. Ability to display strong customer service skills with the ability to remain calm in stressful situations, and to deal tactfully, courteously and effectively with diverse and sometimes irate individuals, while ensuring the confidentiality of customers.

Shop Employee

We are looking for shop help! Located in the heart of the Broad Avenue Arts District, Falling Into Place is home and lifestyle boutique that features work by independent designers, makers and artists from Memphis and around the country.

You must be able to work Saturdays (10:30- 5:30) and Sundays (12- 4). We are looking to hire someone who is hardworking, friendly, and outgoing. Our hope is that this person will also be one of our holiday helpers!

ADMINISTRATIVE ASSISTANT

Description – External
Job Summary:

Performs administrative support functions requiring a general knowledge of the organization and functions supported.

Duties and Responsibilities:

– Performs duties in support of activity/department programs and initiatives which often require research and coordination of a variety of sources to achieve the information and/or results desired.

Representative duties include:

– Reviews incoming correspondence, invoices, reports, etc. Handles routine issues inquiries on own initiative and within assigned scope of authority.

Identifies and refers technical and nonroutine matters to appropriate associate for action.

– Prepares correspondence, reports, presentations, background information, etc. Utilizes a variety of spreadsheet graphics and word processing software.

– Performs office administrative functions which may include maintaining leave records, timecards, ordering supplies, making travel arrangements, scheduling appointments, typing correspondence, tracking department expenditures and budgets, correspondence, etc.

– Receives and obtains batches of documents. Selects appropriate data entry program and transcribes information from source documents in accordance with instruction.

– Provides direction to other operators as required. Remains alert to omissions in data furnished, resolving and/or calling same to the attention of supervisor who will make the necessary contacts with originator to obtain the missing data.

– Maintains office records and files. Orders office supplies following established procedures.

– Develops purchase orders (PO), tracks POs, and receives invoices for POs from vendors for merchandise and/or equipment. Reviews for accuracy, updates records, and forwards to appropriate office for processing. Resolves disputes and inaccuracies.

– Creates draft presentation materials and forwards to appropriate office for review, and finalization.

– Maintains internal division data base of operating data. Updates data in the system, prepares reports, assigns passwords, provides user assistance, etc.

– Sorts and distributes mail, maintains controls following established procedures.

– Prepares a variety of reports from and for supported offices, activities, Navy Lodges, etc. and submits to appropriate office.

– Performs other related duties as assigned.

Qualifications

GENERAL EXPERIENCE: One year of responsible general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily.
SPECIAL EXPERIENCE: One year of responsible experience in the performance of clerical secretarial or administrative support duties or experience in a generally related area that demonstrated the ability to perform the work of the position SUBSTITUTION OF EDUCATION FOR EXPERIENCE Six months of successfully completed academic study above the high school level may be substituted for six months of experience to satisfy general experience requirements.

Leasing Consultant for the Gilmore and Orleans Station Apartments

Mission:

· Leases and markets the property within the financial guidelines and property goals

· Performs regular inspections of the property and recommends improvements or solutions within budget guidelines

· Collaborates with property maintenance and accounting departments to ensure a solutions-based approach to achieve property goals

· Demand and provide excellent service from yourself, the team and vendors

· Assists with achieving occupancy goals through strategic marketing plans to achieve desired results

· Assists with establishing rental rates based on the market, demand and property performance goals

· Proficient on computer software programs including but not limited to: Microsoft Outlook, Excel, Word and Property Management Software.

· Prepares lease files, renewals, applications in accordance with HTC policies and procedures

· Stays up to date with market competition through surveys, communication and shops

· Provide constant communication between team members, residents and vendors

Outcomes:

· Achieve desired property goals and performance outcomes for each property

· Increase value at each property by working smarter, prioritizing tasks and delegation

· Successfully retain, develop and promote leaders amongst our management teams

· Participate in property processes and systems that create accuracy, transparency and productivity

· Deliver exceptional service to tenants and residents to reduce controllable turnover

· Assists in successfully maintaining property occupancy and rental rates based on property performance goals

· Successfully executes and organizes all lease files and applications in accordance with policies

· Successfully communicates to the residents, team members and vendors to ensure seamless delivery of services

Behavioral Competencies: (unique to position)

· Honesty/Integrity

· Emotional Intelligence skills

· Collaborative

· Critical Thinking skills

· Flexibility/Adaptability

· Supportive

· Conscientious/Diligent

· Organized

Cultural Competencies: (shared by everyone)

· Mission oriented

· Goal oriented

· Team oriented

· Solutions oriented

· Results oriented

· Collaborative

· Listen to learn

· Strong work ethic

· Resourceful

· Loyal to company

About Henry Turley Company:
Who we are:
Henry Turley Company (HTC) looks for projects that make our city better. We don’t ask “What kinds of projects are making money?” Instead, we ask “What is not being done that would help make this a better city?”

Why we exist:
We improve the cities where we work by building what’s needed but not being provided.

How we behave:
We value our cities, communities, residents, partners, and our reputation. Each of our developments is precious.

What we do:
As a real estate development and management company, we realize value as we buy property, through construction, leasing, maintenance, property management, and asset management, and tell our story.

How we measure success:
We add value to the surrounding community.
We own and improve our properties until they and their communities are as good as we can make them.
We pioneer ideas and communities.

Box Office Assistant

Box Office Assistant: Professional resident theatre company seeks individuals to work part-time in busy multi-show box office. Customer service skills a must. Some computer experience recommended. $15.25/hour. Send letter, resume, and portfolio: Amy Harwell, amy@playhouseonthesquare.org. PLAYHOUSE ON THE SQUARE, 66 S. Cooper, Memphis, TN 38104.

Leasing Consultant

A fun and energetic property management company in the heart of Midtown Memphis is seeking an in-office Leasing Administrator to add to our team. We are a tight-knit crew that loves working together to match our customers with the best housing Memphis has to offer.

Our ideal candidate is a customer service superstar with a professional phone etiquette and excellent people skills. Real estate experience is not required, but these key skills are needed:

*Collaborate with colleagues, contractors, and customers
*Innovate and adapt to new computer systems
*Exercise empathy, patience, and integrity at all times
*Enjoy listening to their customers’ needs and offering solutions

The Leasing Administrator will be comfortable spending most of their day communicating with prospective and current tenants in person, over the phone, and via e-mail. They will be detail-oriented, take notes, and update multiple computer systems.

They will be a creative thinker with exceptional attention to detail, and would enjoy taking inbound calls from pre-screened, qualified prospective tenants. They will thrive in a fast-paced environment, and be able to comfortably shift priorities. They will handle stressful situations with poise, and above all, they will love helping others in the community and in the workplace.

PLEASE SUBMIT YOUR RESUME AND FILL OUT THIS QUESTIONNAIRE TO BE CONSIDERED.

https://forms.monday.com/forms/d395becc44b2baa8c2c394c13246b93f

Job: Full-Time, Hourly
Hours: Monday – Friday, 9:00a-5:30p
Benefits: Paid holidays, 15 days PTO annually, health insurance stipend monthly
Pay: $20/hour to start

*Occasionally, there will be dogs in our office.
*We do not require our leasing agents to conduct in-person home viewings or travel.
*We are an equal opportunity employer.
Job Type: Full-time
Pay: $20.00 per hour
Expected hours: 40 per week

Party Bike Host & Driver

Job description
Are you looking for a fun way to make money and meet new people? Come join our Sprock n’ Roll family!

AWESOME OPPORTUNITY TO EARN $20 – $30/HR. Sprock n’ Roll Party Bikes are pedal (and motor assisted) powered pubs on wheels and we are expanding our team of party hosts/drivers. Please watch this video https://youtu.be/JCJZLHO-puY to learn more about this opportunity! Don’t worry, you are not required to pedal as the driver. You will be the hostess (or host) with the mostest and provide a fun and safe ride for those celebrating one another on party bike rides in Downtown, Memphis.

MUST BE:

Energetic & Friendly
Available to work weekends
Reliable
21+
Have reliable transportation
Please note, due to City rules, you must be 21+ and a background check and MVR report is required. Felonies in the last 10 years will disqualify you. Reimbursement for expenses provided.

WE PROVIDE:

Competitive Pay + Tips
Paid Training
Flexible Schedule
Fun team outings
Bonus Opportunities
Free yearly party bike ride for employees friends or family

$13.50/hour base pay + tips (at least 15% tips mandatory on most experiences).

Please do not apply if you are not seriously interested! You may follow up on your application by 901-500-7101 or emailing info@sprocknrollmemphis.com.

Visitor Services Coordinator

Position Summary
Overton Park Conservancy seeks a Visitor Services Coordinator to support the Conservancy’s mission to foster a beautiful, safe, and welcoming park. By providing extensive customer service to park visitors and supporters, the Visitor Services Coordinator will support the needs of park visitors wishing to host or participate in events and activities at Overton Park. This is a part-time position, with mandatory weekends and occasional evenings special events, and reports to the Deputy Executive Director.

Key Duties & Responsibilities

● Act as ambassador to Overton Park by promoting park programs, amenities, and events

● Coordinate the permit process for special events and facility rentals, from responding to calendar and rate inquiries to managing payments, including management via Checkfront booking software

● Work with food truck operators, fitness instructors, and park vendors to ensure proper permitting

● Assist with event planning and execution for Conservancy-related activities

● Research and recommend policy changes designed to improve the visitor experience and increase efficiency associated with the Conservancy’s programs and business operations

● Conduct outreach to and establish and maintain positive working relationships with a range of park partners, area businesses, residents, rental customers, visitors, and supporters

● Follow through on customer inquiries in a timely and dependable manner

Qualification Requirements

● Experience in a related field preferred, including customer service, sales, and/or hospitality

● Strong interpersonal competencies, including navigating interactions with respect, empathy, integrity, and compassion

● Excellent communication skills interacting with diverse groups of people

● Takes initiative to identify and address issues

● Flexibility and adaptability to changing information by using critical thinking and leadership skills

● Experience in Microsoft Office; ability to master new software (i.e. Checkfront Managing Software)

● Must be at least 18 years old

● Work is largely performed in an office environment. However, it will sometimes be necessary for the employee to tour the park and attend events. This requires walking, standing, and carrying materials weighing up to 25 pounds.

Compensation & Benefits
This is a part-time, hourly position requiring approximately 20-24 hours per week with an option for a flexible schedule and the possibility of expanding to full-time work as the organization grows. Compensation range for this position is $16-20 per hour, based on experience and qualifications. Employees who are fluent in both English and Spanish will qualify for additional compensation. Benefits include paid time off, holidays, and a health insurance stipend.

Overton Park Conservancy is an Equal Opportunity Employer and actively encourages applicants from a diverse range of backgrounds, including age, race, ethnicity, gender, gender identity, religion, sexual orientation, etc.

How to Apply:
No phone calls, please. Send cover letter and résumé to hr@overtonpark.org.

Administrative and Box Office Manager

About Tennessee Shakespeare Company
Founded in 2008, TSC is the Mid-South’s professional, classical theatre, education, and training organization. TSC produces in all three areas year-round in its own facility at 7590 Trinity Road, throughout the Memphis area, and the southeastern United States. It employs all of the performing arts unions and brings artists in from all over North America to perform and tour. TSC performs, teaches, and works in its 18,000 sq/ft facility with an operating budget of over $1,000,000.

About the position
Reporting to the Producing Artistic Director, Facility Manager, and Communications Manager, the Administrative and Box Office Manager will manage the daily administrative office, answer incoming calls and greet the public coming through the doors, handle all incoming correspondence to the company, provide administrative assistance to the staff, provide donor correspondence management, make annual playbill ad appeal, handle purchase and cash transactions in coordination with the bookkeeper, provide regular Quickbooks assistance to the bookkeeper, tour and contract with prospective facility renters, sell show tickets, manage the tix.com ticking system, and be the face of the company for all guests to the theatre.

They will provide seamless coordination, outstanding organization, very good written communication and grammar skills, sharp attention to detail and accuracy, professional appearance, and on-time precision to the position. The physical location of the position is on public view and just inside the facility’s front doors.

Specific and Additional Responsibilities

– Ensuring proper unlocking/locking and arming/disarming of facility as needed.
– Administrating of acknowledgment correspondence and filing for donors.
– Monitoring office supplies and a ‘to purchase’ list for supplies, including all printed goods.
– Troubleshooting any phone, internet, or printer problems and provide administrative assistant duties.
– Liaisoning with any vendors or contractors as related to office needs.
– Managing merchandise inventory, sales, and records.
– Ensuring the office is clean and orderly.
– Managing Tix.com to reflect current tickets available for few remaining season events.
– Taking day-to-day sales and questions from the general public.
– Overseeing specific duties as may arise from administration of Gala.
– Setting up and breaking down and supervising any on-site box office, including training any needed volunteers.
– Providing accurate, daily Box Office reporting during productions.
– Providing in-person Box Office management for select night-of/weekend performances.
– Providing research, assistance, facility tours, contract negotiations to Facilities Manager/prospective renters regarding facility rentals.
– Overseeing annual ad sales campaign for playbill/website.
– Providing accurate accounting for basic payables/receivables in Quickbooks/handling of checks.

About the Successful Candidate and Salary

– Candidate must have a working automobile, valid driver’s license, and auto insurance.
– Candidate must be willing to handle flexible hours, including occasional work on nights and weekends during production.
– Candidate will be skilled in customer service and relations.
– The TSC employee currently in this position has offered to provide training in May and part of June.
– This position is full-time, 40 hours per week, based on 9:00 am – 5:00 pm or 8:00 am – 4:00 pm, Monday-Friday.
– This is a salaried position ($40,000 per year) and provides health/dental insurance beginning upon satisfactory performance review following a three-month trial period. Ten paid Personal Days, plus most major holidays, are provided with supervisor’s approval (not annually rolled over).

Next Actions

– Qualified applicants should send a cover letter outlining interest, experience, and potential fit for the position along with a resume that includes a history of not-for-profit or commercial office administration success, and three professional references to Dan McCleary, Producing Artistic Director, at danmccleary@tnshakespeare.org.
– No phone calls, please. We thank all applicants for their interest; only those selected for an interview will be contacted.

Front of House Team Member

Summary

The Memphis Brooks Museum of Art seeks an experienced, customer service focused individual to join our Front of House team. The Front of House team member will be situated within the Earned Income Department at The Memphis Brooks Museum of Art and will report to the Marketing & Operations Manager directly, with assistance from the Earned Income Coordinator.

Duties in the Cafe:

● Making drip coffee, espresso beverages, tea and all other cafe menu items
● Ensuring the café is fully stocked and can meet the menu at all times, notifying the Earned Income Coordinator of any shortage.
● Clean the café areas, shared spaces with Feast & Graze, ensure they are abiding by safety protocols and hygienic procedures up to Health Department standards at all times.
● Acquire ABC card in the first 90 days of employment in order to be in compliance with the alcohol served within the cafe
● Follow the normal operating plan, ensuring correct opening and closing times and setting up and clearing down as required
● Uphold the highest standards of health and safety, cleanliness and professionalism and use your own initiative to respond quickly to issues or challenges that may arise when you are on duty.

Duties at the Front Desk:
● Greet and welcome visitors and guests with a friendly and professional demeanor.
● Provide excellent customer service by addressing inquiries, resolving issues, and directing individuals to the appropriate resources or personnel by phone and in person.
● Answer incoming calls promptly, screen and transfer calls, and take accurate messages when necessary.
● Coordinate with the Earned Income Coordinator on appropriate ticket sales for events and any member inquires.
● Maintain a clean, organized, and presentable front desk area at all times.
● Maintain knowledge of organizational policies, procedures, and personnel to effectively respond to inquiries.
● Collaborate with other departments to ensure a seamless flow of information and efficient operations, especially regarding memberships.
● Provide general administrative support to various teams or individuals, as needed.
● Handle special projects or tasks as assigned by management.
● Ensure that the proper plaza furniture is in place by the beginning of museum operating hours and taken down, if necessary, by the end of operating hours.

Qualifications

• Experience in food service, reception, office assistance and/or customer service preferred.

• Good oral and written communication skills.
• High School Diploma
• Valid state driver’s license

• Ability to be welcoming and friendly as the front of house position requires
• High degree of professionalism and works well with others
• Must be able to obtain a Alcohol Beverage Commision License within 90 days of employment. This course is provided at no cost to employee.

Organization:

Founded in 1916 and located in historic Overton Park, the Memphis Brooks Museum of Art is the oldest and largest art museum in Tennessee and a cultural anchor for the tri-State area that includes Arkansas and Mississippi. The museum holds over 10,000 works spanning 5,000 years of global human history with strengths in European, American, African diaspora, and global contemporary art, and with a particular strength in photography. The MBMA enriches the lives of our diverse community through the museum’s expanding collection, dynamic exhibitions, and enriching programs that reflect the art of world cultures from antiquity to the present.

The Memphis Brooks Museum of Art is an Equal Opportunity Employer and will not discriminate against any employee or applicant for employment because of race, color, ancestry, religion, sex, national origin, age, sexual orientation, gender identity, disability, marital or veteran status. We actively encourage minority candidates to apply for open positions.

Salary: Competitive up to 15.00 per hour

Please contact suzanna.connolly@brooksmuseum.org if you are interested.

Sales Associate

JOB SUMMARY

As a sales associate, you will be the face of our company! You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational, insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

DUTIES AND RESPONSIBILITIES

CUSTOMER SERVICE

– Proactively engage and make a connection with customers.

– Asking questions and listening to customer’s needs.

– Directing customers to merchandise; informing them about upcoming events, promotions, mobile offers, STAR card

– Provide premier customer service.

– Cooperate and build positive, inclusive and respectful relationships; take accountability for your own actions and outcomes.

ORGANIZATION

– Maintaining store appearance.

SALES

– Cross-selling products and knowing layout of the store.

– Make suggestions to customer on latest trends and current promotions based on customer’s individual needs.

– Upselling products.

– Learning product features; keeping up with the latest trends; leveraging company tools and technology to confidently provide the customer with product knowledge/specs.

– Using a Point-of-Sales system, processing cash exchanges, discounts, gift cards, credit cards, debit cards (cash handling) including counting money and returning accurate amounts to customer.

– Completing various forms of paperwork, reports, and reconciliation.

INVENTORY

– Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. (May participate in periodic inventories)

DEPENDABILITY

– Adherence to assigned work schedule. Accurate and complete follow through on work assignments.

– Other Duties as assigned.

QUALIFICATIONS

PRODUCT KNOWLEDGE

– Basic knowledge of products/merchandise.

EXPERIENCE

– Retail experience, preferred but not required.

COMMUNICATION SKILLS

– Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette.

MATHEMATICAL SKILLS

– Basic math functions such as addition, subtraction, multiplication, and division.

REASONING ABILITY

– Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.

PHYSICAL DEMANDS/WORK ENVIRONMENT

This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50 lbs. in some departments. Work typically performed indoors but may be assigned outdoors depending upon location.

OTHER SKILLS

Enthusiastic, friendly, and energetic with a desire to provide outstanding service.

WORK HOURS

Available to work a variety of hours, which may include early mornings, evenings, weekends and holidays.

Front of House/Administration

Front of House/Administration – Professional Resident Theatre seeks a well-spoken, self-motivated, outgoing, and hard-working individual to oversee the Front of House for three stages – 14 productions annually, volunteer coordination, and general administration. Duties include house managing productions; hiring, training, and supervising house managers; scheduling and training volunteer ushers/house managers; maintaining budget; setting and ensuring front of house protocols; and general administration including office manager responsibilities. The ideal candidate will also possess the ability to diffuse challenging situations, lead an usher crew with kindness and authority, take pride in the facilities they work in, maintain strong communication with volunteers, ushers, and those supervised, and uphold accessibility equipment and practices such as narration scripts, hearing assist devices, large-size programs, etc. Position to begin May 2024. Schedule includes weekend nights. $700/wk. Send Resume and References to: CJ Thomas, Director of Community Outreach, PLAYHOUSE ON THE SQUARE, 66 South Cooper, Memphis, TN 38104. cj@playhouseonthesquare.org

Party Bike Host & Driver

Are you looking for a fun way to make money and meet new people? Come join our Sprock n’ Roll family!

MUST BE:

Energetic & Friendly
Available to work weekends
Reliable
21+
Have reliable transportation
Please note, due to City rules, you must be 21+ and a background check and MVR report is required. Felonies in the last 5 years will disqualify you. Reimbursement for expenses provided.

WE PROVIDE:

Competitive Pay + Tips (mandatory during checkout)
Paid Training
Flexible Schedule
Fun team outings
Bonus Opportunities
Free yearly party bike ride for employees friends or family

Job Type: Part-time @ 13.50/hour base pay + tips (no tip sharing). Will increase pay to $14.25 after 6 months and $15/hr after one year and capped at $15/hr.

Please do not apply if you are not seriously interested! You may follow up on your application by calling Ashley at 901-500-7101 ext 700 or emailing info@sprocknrollmemphis.com.

Guest Services Ranger

Guest Services Ranger-LNC

MoSH
Located in Memphis, TN, MoSH (the Museum of Science and History; the Museum) is a well-established 501c3 that seeks to create a community of people who share a richer understanding of one another and the world around us. The Museum consists of the Pink Palace Museum, the Lichterman Nature Center, the Coon Creek Science Center, and other historical properties. We inspire discovery through collecting, preserving, and interpreting the cultural histories and natural sciences that shape our region.

Join our team as we embark on an exciting phase of executing our new vision. Our museum is committed to telling our story by:

· Advocating for Authenticity – Illuminate varying perspectives and uphold accurate interpretation, without glossing over tough ideas.

· Magnifying Belonging – Building active audiences through outreach, co-creation, and participatory inclusion.

· Embodying Holistic Stories – Incorporating context and presenting lesser known stories to portray a complete, systemic picture of the region and its history.

· Constructing Intersections – Creating welcoming common spaces that encourage serendipitous and unstructured engagement and foster meaningful interactions between diverse groups of people.

Responsibilities
· Greeting guests and orienting them to the various activities, buildings, programs and trails on the property.

· Consistently demonstrate a guest-first attitude by modeling exceptional customer service skills.

· Anticipate and meet guest needs, including (but not limited to) selling admission and/or membership, sharing exhibition and program information, checking in guests for special events, greeting tours and groups, answering main museum phone line, responding to museum emails, providing transportation information, and more.

· Manage all admissions transactions (both paid and complimentary) in the front desk.

· Handle and accurately balance cash/credit transactions utilizing a point of sale & ticketing/database constituent management system.

· Maintain conversational knowledge about the museum, exhibitions, memberships, programs, special events, and more.

· Actively promote, sell, and service MoSH memberships.

· Apply creative problem-solving ability to address guest concerns and respond to/note visitor complaints.

· Collect guest contact information for museum follow-up via email and/or direct mail.

· Ensure that all guest-facing materials are stocked and neatly presented, including brochures, gallery notes, and more.

· Conducts safety inspections for trails, walkways, bridges, boardwalks, banks near water, staircases, fences, and other trail amenities.

· Carries out light maintenance, clearing pathways of hazards, and documenting any needed repairs.

· Sweeps and cleans trail head and pavilion areas including various picnic areas and benches within the trail network system.

· Supports special events setup, moving tables and chairs and assists with cleaning when needed.

· Supports the Back Yard Wildlife area by checking in and providing assistance when needed.

· Support general operations by providing administrative and/or event- and project-based support to other departments.

· Thoroughly understand organizational goals; model professionalism, passion, & productivity.

· Other duties as assigned.

Range of Experience

· Preferred minimum of 2 years of customer service experience

· Flexible availability, including holidays, nights, and weekends

· Knowledgeable in standard computer applications and programs (MS suite, internet/email, file management)

· Passion for working with the public

· Exceptional interpersonal and communication skills

· Must be available 3 days per week: 10am – 5pm and at least 1 weekend day required per week

Compensation

Compensation is $15.00 and hour. The Museum offers a full range of benefits, including health care, vacation and sick leave, and death and disability insurance. The Museum also offers life, dental and vision insurance.

To Apply

To apply, email resumes and cover letters to Jacqueline Norfork at jacqueline.norfork@memphistn.gov

Applications will be accepted until the position is filled. MoSH values diversity throughout our museum. In order to tell authentic, holistic stories of our region’s history, culture and science, MoSH strives to create a diverse workforce to support our collections, exhibits and programming. MoSH is an Equal Opportunity Employer.

More information about MoSH can be found on our website at www.moshmemphis.com.

Special Events Staff

Part Time Special Events Staff
MoSH- Located in Memphis, TN, MoSH (the Museum of Science and History; the Museum) is a
well-established 501c3 that seeks to create a community of people who share a richer
understanding of one another and the world around us. The Museum consists of the
Pink Palace Museum, the Lichterman Nature Center, the Coon Creek Science Center, and
other historical properties. We inspire discovery through collecting, preserving, and
interpreting the cultural histories and natural sciences that shape our region.
Join our team as we embark on an exciting phase of executing our new vision. Our
museum is committed to telling our story by:
● Advocating for Authenticity – Illuminate varying perspectives and uphold accurate
interpretation, without glossing over tough ideas.
● Magnifying Belonging – Building active audiences through outreach, co-creation, and
participatory inclusion.
● Embodying Holistic Stories – Incorporating context and presenting lesser known stories to
portray a complete, systemic picture of the region and its history.
● Constructing Intersections – Creating welcoming common spaces that encourage
serendipitous and unstructured engagement and foster meaningful interactions between
diverse groups of people.
Responsibilities
Works under the direction of the Special Events Manager of MoSH to coordinate special events
such as donor and member events, facility rentals, and volunteer functions. This is a part time
position at 28 hours per week, Wednesday – Sunday. Must be available to work holidays, week
nights, and most weekend nights.
Roles include:
● Coordinates with museum departments, and staff for efficient time management
● Set-ups and breaks down of tables, chairs and other equipment before and after ever event
● Coordinates with caterers, entertainment groups, event planners, rental companies, and
other vendors
● Oversee rental policies and performs follow up evaluations of rental services with renters
● Perform related duties as assigned by supervisor
● Maintain compliance with all company policies and procedures
Qualities
● Ability to safely and successfully perform the essential job functions consistent with the
ADA, FMLA and other federal, state and local standards, including meeting qualitative
and/or quantitative productivity standards.
● Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other
federal, state and local standards
● Requires walking, standing, stooping and climbing.
● Must be able to roll, lift, and carry up to 50 lbs
● Must be able to talk, listen and speak clearly on telephone
Range of Experience
● Verbal and written communication skills, including ability to effectively communicate
with internal and external customers
● Computer proficiency (MS Office – Word, Excel and Outlook)
● Ability to work independently and to carry out assignments to completion within
parameters of instructions given, prescribed routines, and standard accepted practices
● High school diploma or GED required
Compensation
Compensation is $15.00 and hour. The Museum offers a full range of benefits, including health
care, vacation and sick leave, and death and disability insurance. The Museum also offers life,
dental and vision insurance.
To Apply
To apply, email resumes and cover letters to Jacqueline Norfork at
jacqueline.norfork@memphistn.gov
Applications will be accepted until the position is filled. MoSH values diversity throughout our
museum. In order to tell authentic, holistic stories of our region’s history, culture and science,
MoSH strives to create a diverse workforce to support our collections, exhibits and
programming. MoSH is an Equal Opportunity Employer.
More information about MoSH can be found on our website at www.moshmemphis.com.

Group Sales and Membership Coordinator

Group Sales and Membership Coordinator
MoSH
Located in Memphis, TN, MoSH (the Museum of Science and History; the Museum) seeks to create a community
of people who share a richer understanding of one another and the world around us. The Museum consists of
the Pink Palace Museum, the Lichterman Nature Center, the Coon Creek Science Center, and other historical
properties. We inspire discovery through collecting, preserving, and interpreting the cultural histories and
natural sciences that shape our region.
Join our team as we embark on an exciting phase of executing our new vision. Our museum is committed to
telling our story by:
● Advocating for Authenticity – Illuminate varying perspectives and uphold accurate interpretation,
without glossing over tough ideas.
● Magnifying Belonging – Building active audiences through outreach, co-creation, and participatory
inclusion.
● Embodying Holistic Stories – Incorporating context and presenting lesser-known stories to portray a
complete, systemic picture of the region and its history.
● Constructing Intersections – Creating welcoming common spaces that encourage serendipitous and
unstructured engagement and foster meaningful interactions between diverse groups of people.
Responsibilities
● Maintain client relationships to ensure long term success with the group sales program.
● Actively pursues new business and identifies opportunities to acquire new leads, to include making cold
calls, attending events, and delivering effective presentations to large and small groups.
● Serves as the primary point-of-contact for new and existing customers.
● Ensures customer satisfaction by analyzing complaints, concerns, and suggestions.
● Compiles reports regarding group sales activities and monitors progress toward established sales goals.
● Utilizes business systems to track customers, fulfill group orders, generate invoices, and/or input other
relevant data.
● Identifies opportunities to enhance programs and offerings; develops and implements initiatives to
enhance the museum’s capacity to meet established sales goals.
● Assists with the development of sales plans, policies and procedures; assists with efforts to market and
promote services, programs, and offerings.
● Handling all questions, information requests, and complaints regarding membership.
● Processing membership letters and acknowledgments.
● Maintaining and updating membership records in the CRM System (SalesForce).
● Assisting with member communication activities.
● Collecting data, tracking membership statistics, and preparing reports from the CRM.
● Developing and implementing strategies to recruit new members.
● Coordinating with the guest services department to track membership revenue.
● Preparing membership marketing materials.
● Organizing events and activities for existing and prospective members.
● Support Development Director in other needs for the Department.
● All other duties, essential or otherwise, as may be assigned by supervisor.
The employee is occasionally required to stand; walk; sit; and reach with hands and arms and lift 20 pounds.
Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust
focus. Requires ability to discern colors and small shapes. While performing the duties of this position, the
employee is regularly required to talk or hear.
Range of Experience
● High school graduate
● Two years’ experience in customer service and direct sales, membership sales, or closely related field, or
any combination of experience and training which enables one to perform the essential job functions.
Compensation
The salary for this position is $32,240+. Compensation is commensurate with experience and abilities.
The Museum offers a full range of benefits, including health care, vacation and sick leave, 401k with a 5%
match, and death and disability insurance. The Museum also offers life, dental and vision insurance.
To Apply
Submit one document with cover letter (providing your salary requirements and how you learned about the
position) and your resume via email to:
Tracey Chesser
Director of Development
MoSH
tracey.chesser@memphistn.gov
Applications will be accepted until the position is filled. MoSH values diversity throughout our museum. In order
to tell authentic, holistic stories of our region’s history, culture and science, MoSH strives to create a diverse
workforce to support our collections, exhibits and programming. MoSH is an Equal Opportunity Employer.
Writing samples, a short presentation, and references may be required from finalists. Academic, credit, and
criminal background checks will be conducted before a final offer is made.
More information about MoSH can be found on our website at www.moshmemphis.com.

Guest Services Assistant

Join our team as we embark on an exciting phase of executing our new vision. Our museum is committed to telling our story by:

· Advocating for Authenticity – Illuminate varying perspectives and uphold accurate interpretation, without glossing over tough ideas.

· Magnifying Belonging – Building active audiences through outreach, co-creation, and participatory inclusion.

· Embodying Holistic Stories – Incorporating context and presenting lesser known stories to portray a complete, systemic picture of the region and its history.

· Constructing Intersections – Creating welcoming common spaces that encourage serendipitous and unstructured engagement and foster meaningful interactions between diverse groups of people.

Responsibilities
· Consistently demonstrate a guest-first attitude by modeling exceptional customer service skills at all times.

· Manage all admissions transactions (both paid and complimentary) in the museum box office.

· Handle and accurately balance cash/credit transactions utilizing a point of sale & ticketing/database constituent management system.

· Maintain conversational knowledge about the museum, exhibitions, memberships, programs, special events, and more.

· Openly share pertinent museum information and strategies for success with fellow Membership and Visitor Services Assistants.

· Actively promote, sell, and service MoSH memberships.

· Apply creative problem-solving ability to address guest concerns and respond to/note visitor complaints.

· Collect guest contact information for museum follow-up via email and/or direct mail.

· Ensure that all guest-facing materials are stocked and neatly presented, including brochures, gallery notes, and more.

· Support museum operations by providing administrative and/or event- and project-based support to other departments, including (but not limited to) covering museum reception duties, greeting tour groups, processing membership gifts and data, and more.

· Thoroughly understand & support department & museum goals; model professionalism, passion, & productivity.

· Other duties as assigned.

Range of Experience

· Preferred minimum of 2 years of customer service experience

· Flexible availability, including holidays, nights, and weekends

· Knowledgeable in standard computer applications and programs (MS suite, internet/email, file management)

· Passion for working with the public

· Exceptional interpersonal and communication skills

· Must be available 3 days per week: 10am – 5pm and at least 1 weekend day required per week

Compensation

To Apply

To apply, email resumes and cover letters to Jacqueline Norfork at jacqueline.norfork@memphistn.gov

More information about MoSH can be found on our website at www.moshmemphis.com.

Full Time Retail and Sales Coordinator

Retail and Sales Coordinator

MoSH

Located in Memphis, TN, MoSH (the Museum of Science and History; the Museum) seeks to create a community of people who share a richer understanding of one another and the world around us. The Museum consists of the Pink Palace Museum, the Lichterman Nature Center, the Coon Creek Science Center, and other historical properties. We inspire discovery through collecting, preserving, and interpreting the cultural histories and natural sciences that shape our region.

Join our team as we embark on an exciting phase of executing our new vision. Our museum is committed to telling our story by:

· Advocating for Authenticity – Illuminate varying perspectives and uphold accurate interpretation, without glossing over tough ideas.

· Magnifying Belonging – Building active audiences through outreach, co-creation, and participatory inclusion.

· Embodying Holistic Stories – Incorporating context and presenting lesser-known stories to portray a complete, systemic picture of the region and its history.

· Constructing Intersections – Creating welcoming common spaces that encourage serendipitous and unstructured engagement and foster meaningful interactions between diverse groups of people.

Responsibilities

· Assists in the daily operations of the museum Shop and Box Office

· Assists in supervising part-time Guest Services staff that support all areas of business

· Prepares work schedule for part-time staff

· Trains new employees in the shop and box office POS, general sales, and operations

· Directs, explains, and demonstrates work practices and procedures

· Supports the Retail Services Supervisor and Box Office Supervisor throughout the day to ensure redundancy in coverage in the shop and box office

· Resolves customer complaints and provides information regarding all programs offered by MoSH

· Observes workers to ensure that services to customers are performed courteously and correctly

· Performs established procedures to bring system on-line and to back-up system

· Trouble shoots computer problems by working with computer software company representatives to resolve problems

· All other duties, essential or otherwise, as may be assigned by supervisor.

Range of Experience

· High school graduate

· Two years’ experience in customer service, reservations, or closely related field, or any combination of experience and training which enables one to perform the essential job functions.

Compensation

The salary for this position is $32.500. Compensation is commensurate with experience and abilities. The Museum offers a full range of benefits, including health care, vacation and sick leave, 401k with a 5% match, and death and disability insurance. The Museum also offers life, dental and vision insurance.

To Apply

Submit one document with cover letter (providing your salary requirements and how you learned about the position) and your resume via email to:

Jeffrey King

Director of Guest Services

MoSH

jeffrey.king@memphistn.gov

Writing samples, a short presentation, and references may be required from finalists. Academic, credit, and criminal background checks will be conducted before a final offer is made.

More information about MoSH can be found on our website at www.moshmemphis.com.

Office Manager – Customer Service Representative

About Our Company, Quickly

Peachy Insurance is an inclusive, remote friendly organization with compassionate professionals who strive to exceed their goals every day. Here at Peachy, we exist to make a difference in the insurance world.

Office Manager

Insurance is a product that everyone needs but not everyone understands. When people need help with their insurance products, they want a friendly, reliable, and educational experience. This is where you come in! You will be our customer’s guide through the bewildering world of insurance and save them money in the process.

A typical day will include:

Joining daily huddles to get everyone on the same page as a team
Receiving regular training and coaching to sharpen your service skills
Taking inbound calls and resolving issues for our customers
Assisting walk in customers with their insurance needs
Recommending additional products to cover policy gaps
Meeting with your manager as needed to discuss anything you would like

This would be the perfect fit for you if:

You have a passion for people. Insurance is designed to protect what matters most. In this role, you have the opportunity to put minds at ease by advising individuals on their coverage needs.
You have great problem-solving skills. You do not get easily flustered. You can address customers concerns and fears while keeping their best interests at heart.
You operate with integrity. Our core values are clear: Integrity, Accountability, Continued Development and Respectful Communication. We hold you to these standards daily and expect you to hold us accountable as well.

Here is what WE have to offer

Hourly Rate + Bonus – $21 Hourly starting rate with bonus opportunities
Vacation – We start everyone with 9 days with more days added with tenure.
Sabbatical Leave – We give you a week off every year once you’ve worked here 9 months.
Health, Dental, and Vision insurance for you and your family.
We invest in you – $5,250 per employee per year is available for education and training.
Financial Investment – Access to a 401(k) and Financial Advisor.
Career Development – We want to invest in your development so you can grow with us.

Here is what we need from YOU

Go the extra mile to engage customers
Manage a large number of incoming calls
Address questions and find solutions for clients by assisting with customer questions or concerns, setting expectations, and completing any follow-up work from client interactions.
Recommend potential coverages and policies by collecting customer information and analyzing customer needs
Meet personal and team sales targets and call handling quotas

Job Tag: customer service

Electronics Repair Technician

Visitor Services Coordinator

Visitor Services Supervisor

Cafe Server

Customer Service Representative II

Shop Employee

ADMINISTRATIVE ASSISTANT

Leasing Consultant for the Gilmore and Orleans Station Apartments

Box Office Assistant

Leasing Consultant

Party Bike Host & Driver

Visitor Services Coordinator

Administrative and Box Office Manager

Front of House Team Member

Sales Associate

Front of House/Administration

Party Bike Host & Driver

Guest Services Ranger

Special Events Staff

Group Sales and Membership Coordinator

Guest Services Assistant

Full Time Retail and Sales Coordinator

Office Manager – Customer Service Representative

#choose901