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Development Manager, Operations & Analytics

Development Manager, Operations & Analytics

Reports to: Chief Development Officer

Status: Full time, Exempt

Memphis’ art museum is seeking a data-savvy CRM expert to join the Development team, focusing on the cultivation and retention of donors and members. The Development Operations Manager’s primary responsibility is analyzing, building and reporting fundraising data and systems management improvement processes for the museum. This highly organized and self-driven individual will report to the Chief Development Officer and will proactively coordinate across departments to provide others with the intelligence and tools needed to carry out ongoing and special strategic fundraising initiatives. The Development Manager works with the development and communications teams to organize and implement plans and strategies related to earned income, fundraising and special campaigns, and executes clerical back-office support projects, including gift entry, data management, mass mailings, etc.

What to look forward to:

It’s an exciting time to join Memphis’ art museum! As we prepare to move to a new, state-of-the-art facility in downtown Memphis in 2026, our team is undergoing transformational change, giving candidates the ability to make a lasting impact on the next chapter of our legacy. With a highly creative, hardworking and welcoming museum team, you will be joining some of the brightest minds in Memphis. Memphis Brooks Museum of Art is an inclusive and welcoming place to work for all individuals.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  • Manages Raiser’s Edge NXT and online giving platforms
  • Builds portfolios and tracking processes to help manage and track progress against the development team’s fundraising goals
  • Monitors, coordinates, and delegates stewardship tasks in Raiser’s Edge NXT for development and communications projects
  • Strategizes prospective donor management and outreach processes; Conduct research on individual and institutional prospects
  • Serves as the primary liaison between Development and Finance, independently coordinating all gift documentation as required by/to Finance team and manages the reconciliation of all gifts and pledges on a weekly and monthly basis
  • Designs and builds data visualizations from concept to data wrangling to the final step of visualization, informed by principles of good data storytelling
  • Using industry knowledge, develops and implements SOPs (Standard Operating Procedures) and strategic changes to current processes
  • Manages the timely processing and acknowledgement of all gifts, memberships, pledges, pledge payments, matching gifts, memorial and tribute gifts, and any other contributions
  • Manages the accuracy of all data inputs into the donor database, proactively and independently identifies and corrects issues, and creates reports and relevant exports
  • Supports the day-to-day software and operational needs of the Development team
  • Coordinates the pledge reminder and collections process and plans and oversees year-end giving statements for donors on an annual basis
  • Assists the team with project management needs in G-Workspace, Monday and Raiser’s Edge NXT
  • Independently creates agendas and outlines for relevant meetings and projects; leads meetings as project manager
  • In collaboration with the Grant Writer, assist with grants management to ensure timely reporting to funder organizations in accordance with funder directed reporting guidelines
  • Facilitate regular reviews of project task performance.
  • Perform other duties as assigned.

Qualifications and Requirements: 

  • Five years of hands-on experience working with Raiser’s Edge/Raiser’s Edge NXT
  • Five years of project management experience
  • Five years of advanced donor-related research experience
  • Proficiency working in MS Office Suite and Google Workspace to create presentations, spreadsheets, and a variety of graphic documents and materials
  • Effective written, verbal, and interpersonal skills with ability to engage effectively with a wide range of individuals in a diverse community, including program partners, board members, staff, and other such stakeholders.
  • Proactive, resourceful self-starter with demonstrated ability to take initiative, establish priorities, and follow through while maintaining a high degree of accuracy and attention to details
  • Strong organizational, project management and time management skills; ability to complete complex tasks, problem-solve, and meet deadlines
  • Use tact and discretion when dealing with all people; maintain confidentiality and privacy of information

Salary: $60-65,000. Salary is contingent on experience and ability.  

Benefits: (i) A cafeteria plan that includes optional health, dental, vision, additional life insurance and supplemental policies, and a flexible spending account. The museum contributes toward the employee portion of health insurance premiums. (ii) A 401(k) retirement plan. The museum matches up to 4% of your salary annually. (iii)Employment category, combined with years of service to the museum, determines the amount of time off (OPTO) that each employee receives in addition to regular paid holidays.

APPLICATION PROCESS: Qualified applicants please send your resume and cover letter, including salary expectations, to development@brooksmuseum.org. Indicate the job title “Development Manager” in the subject line. The Memphis Brooks Museum of art is an equal opportunity employer.

Not sure you meet 100% of our qualifications? Recent studies show that men apply for jobs when they meet an average of 60% of the criteria, yet women and other people who are systematically marginalized tend to only apply if they meet every requirement. If you believe that you could excel in this role, we encourage you to apply. We are dedicated to considering a broad array of candidates, including those with diverse workplace experiences and backgrounds.

The Memphis Brooks Museum of Art is an Equal Opportunity Employer and will not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, sexual orientation, disability or veteran status.